Our Reviews
James Z|2019 Buick Enclave
Confirmed Service Customer
2/26/2025
Another job well Done by the entire staff- Thank you!
NORTHVILLE, MI
Gary B|2023 GMC Yukon XL 1500
Confirmed Service Customer
3/2/2025
Fast and friendly
3/7/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Jeannotte Buick-GMC and we hope to see you again soon. Take care, Gary!
PLYMOUTH, MI
Ibrahim T|2002 Buick LeSabre
Confirmed Service Customer
3/3/2025
Great service as always
3/5/2025
Ibrahim, thank you for taking the time to share your feedback with us. We couldn't be more pleased to know we were able to deliver another great service experience for you here at Bob Jeannotte Buick-GMC. We sincerely value your business and look forward to your next visit!
CHESTERFIELD, MI
Anita L|2021 Buick Enclave
Confirmed Service Customer
3/4/2025
I took my vehicle in for body work and warranty work. I dropped off on a Monday and picked-up on Friday. George made the entire experience easy and was truly a pleasure to work with.
3/5/2025
Hi there Anita, we are very happy to have provided you with such a positive experience. Your feedback means a lot and we are happy to know that you are pleased with your visit to Bob Jeannotte Buick-GMC. If you have any further questions, please give us a call. We're always happy to help!
DETROIT, MI
Regina F|2023 Buick Encore GX
Confirmed Service Customer
3/4/2025
Efficient.
3/5/2025
It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Bob Jeannotte Buick-GMC and we hope to see you again. Have an awesome day, Regina!
NORTHVILLE, MI
Elizabeth M|2023 Buick Enclave
Confirmed Service Customer
3/5/2025
They were very quick and professional.
3/5/2025
Hi there Elizabeth, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Bob Jeannotte Buick-GMC.
LIVONIA, MI
Silva R|2025 GMC HUMMER EV Pickup
Confirmed Sales Customer
3/5/2025
I absolutely love the dealership and my sales guy Ray is amazing!!
RAYMOND CALVIN
3/7/2025
Silva, congratulations on your new 2025 Hummer EV Pickup! We appreciate you taking the time to share your experience with us and rating Bob Jeannotte Buick-GMC as 5 stars. We thank you for recognizing Ray on a job well done. Looking forward to your next visit. Have an amazing day!
ROYAL OAK, MI
Cherie C|2009 Buick Enclave
Confirmed Service Customer
3/2/2025
Always great service. I’m a happy customer.
3/5/2025
Hello Cherie, we set high expectations for ourselves so it’s gratifying to hear you once again had a great experience with us. We sincerely value your business and look forward to your next visit to Bob Jeannotte Buick-GMC! Till next time, take care!
ANN ARBOR, MI
Ajit S|2021 GMC Yukon
Confirmed Service Customer
3/3/2025
Waited 4 hours for a simple oil change as the service department misplaced my work order. After having waited 2.5 hours went to go check the status of my vehicle and to my surprise my vehicle was still parked outside. Service representative admitted they misplaced the papers and I ended up waiting another 1.5 hours.
3/18/2025
Hello Ajit, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We thank you for taking the time to let us know where we need improvement and ways to refine our service processes. Please consider us again in the future, we anticipate delivering a better experience for you. Till then, take care!
CANTON, MI
Ken B|2019 GMC Canyon
Confirmed Service Customer
3/3/2025
Service members were great.. Margaret Smith went above and beyond to retrieve my gmc points when I was having trouble.
3/5/2025
Hi Ken, thank you for your kind review and for taking the time to provide feedback. We are happy to pass along your comments to Margaret and the team here at Bob Jeannotte Buick-GMC and let them know to keep up the exceptional work. We hope to be of service to you again in the future. Best wishes!
WESTLAND, MI
John S|2020 GMC 1500 Sierra
Confirmed Service Customer
3/3/2025
Friendly staff. Good service dept
3/5/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Jeannotte Buick-GMC and we hope to see you again soon. Have a great day, John!
WESTLAND, MI
David S|2025 GMC Sierra 1500
Confirmed Sales Customer
3/5/2025
Ray always finds a way to meet my expectations and budget
RAYMOND CALVIN
3/6/2025
Our entire team works hard to work with your budget and get you the best deal, we are ecstatic to hear Ray was able to provide just that for you, David. We're always here with the same great service whenever you need service or another vehicle. Till next time, take care!
WESTLAND, MI
Robert I|2018 Buick LaCrosse
Confirmed Service Customer
3/5/2025
My experience at Bob Jeanotte Buick has always been A-1.
3/7/2025
We always strive to provide top quality service to every guest and are pleased to hear that you continue to enjoy your visits with us. It is our pleasure serving you, Robert, and we look forward to the next time we meet. Take care -Bob Jeannotte Buick-GMC
PLYMOUTH, MI
Lawson B|2020 Buick Envision
Confirmed Service Customer
3/5/2025
Very good service always have had good results when I go there
3/7/2025
As one of our valued guests, we are so grateful to know that we once again delivered a 5-star service experience for you here at Bob Jeannotte Buick-GMC. We look forward to your next visit. Take care, Lawson!
LIVONIA, MI
Kathleen H|2024 Buick Envista
Confirmed Service Customer
3/5/2025
Steve Dickson went above and beyond for my daughter and I. He made the leasing process easy and understandable. He was incredibly nice and professional. We appreciate him so much! He is definitely an asset. Thank you Steve!
3/7/2025
Congratulations on your new Envista, Kathleen. Thanks for sharing your experience with us--we always appreciate hearing back from our customers! Enjoy your new vehicle and please let us know if there is anything else we can do for you (or your daughter). Welcome to the Bob Jeannotte Buick-GMC family!
PLYMOUTH, MI
Russell B|2025 Buick Enclave
Confirmed Sales Customer
3/5/2025
Ray did a great job
RAYMOND CALVIN
3/7/2025
Thanks for sharing your great experience with your salesman, Ray. We are pleased to hear he took good care of you and we look forward to helping in the future with your Enclaves needs. Thank you again for being a part of the Bob Jeannotte Buick-GMC family. Safe travels, Russell!
PLYMOUTH, MI
Linda M|2025 Buick Encore GX
Confirmed Sales Customer
3/5/2025
Great dealership, my third car purchase from there!
BRENT ADANI
3/7/2025
On behalf of the Bob Jeannotte Buick-GMC team, we thank you for allowing us to continue to earn your business. We appreciate you taking the time to share your experience with us and others, and we look forward to servicing your new Encore GX in the future. Have a great day and safe travels, Linda!
PLYMOUTH, MI
Glen M|2025 Buick Envision
Confirmed Sales Customer
3/18/2025
Steve made the process really easy, he's professionalism made us very comfortable to work with him and much appreciated!!
STEVEN DICKSON
3/11/2025
Hello Glen, we set high expectations for ourselves, so it is gratifying to hear you had a great sales experience with Steve. Congratulations on your new Envision! Take care, Bob Jeannotte Buick-GMC
CANTON, MI
Albert B|2023 Chevrolet Equinox
Confirmed Service Customer
3/9/2025
Great service from the service writer to the cashier
3/12/2025
Hi Albert, we're happy to hear you had such a wonderful experience with our team. Please don't hesitate to reach out to us here at Bob Jeannotte Buick-GMC if there is anything more we can do. Till we meet again, best wishes!
CANTON, MI
Kelley B|2022 GMC Terrain
Confirmed Service Customer
3/10/2025
I dropped my car off for a routine oil change. Upon picking it up my car had a very strong smell of weed. Two days later my check engine light came on and the car kept smelling like oil on the inside. I brought it back to the dealership, dropped it off and did not hear from anyone all day. I went to pick it up before closing and was told it would not be ready. If that was the case I should have been called so I could make arrangements. The woman that was still there (I don’t know her name) was very helpful, professional and ensured I had a rental to get home with. She went above and beyond. The car was taken care of the next day and no issues. The oil gasket was not fully closed and oil was spilled so they had to power wash it. Things happen but between the car smelling like weed and this scenario it prompted me to give feedback. I was also disappointed that a free oil change was not offered for my next service. I have leased GMV for almost ten years and have also used the dealership with no issues.
3/12/2025
We work hard to provide fantastic experiences to everyone. It's discouraging to see that you had this negative experience with us. Management is looking into this matter, and we are implementing some changes. Thank you for providing this information and we ask you to reach out directly to our service manager if you would like to further discuss your dissatisfaction. Till next time, take care, Kelley!
CANTON, MI
Mark L|2002 Chevrolet S-10
Confirmed Service Customer
3/6/2025
Best dealer/people ever!
3/20/2025
On behalf of your family here at Bob Jeannotte Buick-GMC, we thank you for taking the time to give us 5 stars!!!! We are always more than happy to assist if anything else comes up. Take care, Mark!
WOODHAVEN, MI
Steven F|2023 GMC Acadia
Confirmed Service Customer
3/6/2025
My car was rear-ended in a parking lot while I was out of the vehicle. Bob Jeannotte Buick-GMC Body Shop did an excellent job restoring my vehicle to like-new condition. Their customer service was also excellent. Very satisfied with the whole experience!
3/18/2025
Hello Steven, we are pleased to know we have been able to exceed your expectations and really help you out. We also appreciate the time and extra effort it takes to provide your feedback, and we are so happy to hear you had an excellent experience. From your family here at Bob Jeannotte Buick-GMC, please let us know if you need anything. Wishing you a fantastic day!
PLYMOUTH, MI
James K|2024 Buick Envision
Confirmed Sales Customer
3/6/2025
all was good
RAYMOND CALVIN
3/12/2025
Thank you for choosing Bob Jeannotte Buick-GMC for your recent vehicle purchase. We congratulate you on your new Envision and look forward to servicing it in the future. Enjoy that ride and safe travels!
WESTLAND, MI
Donald M|2024 Buick Envision
Confirmed Sales Customer
3/7/2025
Brent is great to work with and he is why we continue to come back to lease from Bob Jeannotte
BRENT ADANI
3/12/2025
That is exactly what we love to hear, Donald! Brent is a treasure to our sales team and we are so lucky to have him. We appreciate you being a part of our family here at Bob Jeannotte Buick-GMC and we look forward to servicing your new Envision in the near future. Till we meet again, best wishes and safe travels!
SOUTH LYON, MI
Gayle B|2025 Buick Encore GX
Confirmed Sales Customer
3/8/2025
Ray was friendly and helpful every step of the way. The process was quick and painless, and we feel that we received great value for the money.
RAYMOND CALVIN
3/12/2025
We couldn't be happier that Ray provided you with such a great car buying experience. He is a real asset, and we are lucky to have him on the Bob Jeannotte Buick-GMC sales team. We hope you are enjoying your new Encore GX, come back to visit anytime. Safe travels, Gayle!
CANTON, MI
Kimberly P|2024 Chevrolet Trailblazer
Confirmed Service Customer
3/9/2025
i want to take a moment to thank Bob Jeannotte Buick GMC for the great service that i received 3/5/2025! although, my current lease is a Chevrolet, i had leased GMC vehicles thru this dealership MANY years ago...... what brought me back??? the dealership that i leased thru is quite a drive. so, i wanted to get service closer to me. well, there is a Chevrolet dealership just around the corner from me. unfortunately, my experience with both their sales AND service was all about how awesome their "family deal" is. (yes, my last and final interaction with them earned them a very poor review. sadly, as Lou LaRiche had been my dealer for the 15 years. they were amazing!) so, these factors brought me to Bob Jeannotte. i am so glad. great service, friendly and welcoming staff. i look forward to finishing out the 2 remaining years on my lease getting serviced at Bob Jeannotte. then, will look into my next lease of a Buick or GMC thru Bob Jeannotte. thank you again for a wonderful service experience!!!
3/12/2025
Thanks, Kimberly! We always want to hear back from our clients and we're glad you had such a positive experience with our team here at Bob Jeannotte Buick-GMC. Please let us know if there is anything else we can do for you; we are more than happy to help!
PLYMOUTH, MI
Linda P|2023 Buick Encore GX
Confirmed Service Customer
3/10/2025
2 year old lease car was towed there on February 18th- as of today 3/10 car still in service awaiting a new engine - part on backorder.
3/12/2025
Hi Linda, we pride ourselves on providing exceptional service and this situation is not one that is helping to deliver that. As one of our valued and loyal customers please know we understand your frustration and anticipate the arrival of your engine so we can get the repairs completed and your vehicle returned. We do hope your enjoying your courtesy loaner vehicle and look forward to speaking with you soon. Have a great day!
LIVONIA, MI
Lisa C|2024 GMC Acadia
Confirmed Service Customer
3/12/2025
Margaret in Service was great! Very knowledgeable and very helpful. Went above and beyond.
3/18/2025
Our team takes pride in delivering high quality service to meet our customers' needs. We're glad to hear you found our staff (Margaret) was so knowledgeable and helpful during your experience at Bob Jeannotte Buick-GMC. We look forward to your next visit. Have a wonderful day, Lisa!
NORTHVILLE, MI
Daniel C|2023 Buick Envision
Confirmed Service Customer
3/12/2025
Courteous staff and efficient at doing their work.
3/18/2025
Thank you for choosing Bob Jeannotte Buick-GMC! We value your business and greatly appreciate the feedback on your experience. Please don't hesitate to reach out if there is anything more we can do. Wishing you a day full of sunshine, Daniel!
TAYLOR, MI
Thomas T|2025 GMC Savana Cargo Van
Confirmed Sales Customer
3/12/2025
Ordered custom conversion van thru Explorer Conversion Van Company. Coordinated with Brett Johnson to work with the conversion company. Everything went smooth with no delays. Was a great experience to work with Jeannotte Buick GMC.
BRETT JOHNSON
3/18/2025
Thank you for taking the time to share this positive feedback about your sales experience at Bob Jeannotte Buick-GMC. We will be sure to share this with Brett to let him know to keep up the amazing work and we hope you'll stop by again. Congratulations and safe travels, Thomas!
NORTHVILLE, MI
Jimmy S|2007 GMC Yukon
Confirmed Service Customer
3/12/2025
I trust the service/work on my vehicle that was completed and at a reasonable price. However, it seemed that it took longer than I expected to complete the work. I was without my vehicle for almost an entire week which caused me to cancel and change/reschedule some of my medical and other appointments. I only have the one vehicle.
3/20/2025
Our team takes pride in delivering an exceptional experience for our Bob Jeannotte Buick-GMC guests. We are pleased to know your service was completed and at a reasonable price, we are disheartened to hear the repair took longer than expected. Our team does hope to be of service again in the future. Best wishes, Jimmy!
LIVONIA, MI
David C|2022 Chevrolet Colorado
Confirmed Service Customer
3/13/2025
Always friendly and helpful. Quick service stop.
3/20/2025
It is great to hear everything was done quickly and to your satisfaction, David! Thank you again for choosing Bob Jeannotte Buick-GMC and we hope to see you again. Have a wonderful day!
PLYMOUTH, MI
Tal C|2023 GMC Canyon
Confirmed Service Customer
3/12/2025
Excellent , fast service
3/18/2025
Hello Tal, thanks so much for giving us your take on how we are doing. We are glad customers like you are having a great experience during your visit to Bob Jeannotte Buick-GMC. We can't wait to see you again, have a great day!
NORTHVILLE, MI
David M|2014 Buick Regal
Confirmed Service Customer
3/12/2025
Brought the car in without an appointment and the service was completed efficiently.
3/18/2025
It is great to hear everything was done quickly and to your satisfaction during your visit to Bob Jeannotte Buick-GMC! We thank you for taking the time to let us know how we did. Have an excellent day, David!
PLYMOUTH, MI
Raymond M|2023 GMC TERRAIN
Confirmed Service Customer
3/12/2025
Service was as expected and in a timely fashion. No issues!
3/20/2025
Hello Raymond, thanks so much for giving us your take on how we are doing. We are glad customers like you are having a great experience during your visit to Bob Jeannotte Buick-GMC. Have fantastic day!
NORTHVILLE, MI
Marianne M|2024 Buick Envision
Confirmed Sales Customer
3/12/2025
Ray was great to work with on the purchase of our new vehicle.
RAYMOND CALVIN
3/20/2025
Congratulations on your new Envision, Marianne. We are so happy to hear Ray delivered a great vehicle purchasing experience for you at Bob Jeannotte Buick-GMC. If you have any further questions, please don't hesitate to reach out to us. Enjoy that ride!
SOUTH LYON, MI
Mike E|2017 GMC Yukon
Confirmed Service Customer
3/15/2025
Great services
3/20/2025
We always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience here at Bob Jeannotte Buick-GMC. Feel free to reach out if you need anything. Have a wonderful day, Mike!
WESDT BLOOMFIELD, MI
Joyce Y|2025 Buick Encore GX
Confirmed Sales Customer
3/15/2025
I was happy to have Jake Roberts as my salesman when I purchased my Buick Encore!!! I appreciated all of his help and most of all, his patience!!! He pointed out the differences in the cars and that really helped me decide which to buy!!! He was super helpful when I had to call my Father-in-law for an Employee/Friend's number! He helped me get many things set up with my phone. Thank You Jake for a very positive experience!!!!
JACOB ROBERTS
3/20/2025
Joyce, we are so happy to hear Jake was so helpful and supportive during your visit to Bob Jeannotte Buick-GMC. He will be pleased to know he was able to deliver such a wonderful purchasing experience for you. If you have further needs or questions, please reach out or stop by. Congratulations and safe travels in your new Encore GX!
LIVONIA, MI
Derek M|2023 Buick Enclave
Confirmed Service Customer
3/17/2025
Oil Change was done quickly.
3/20/2025
Hello Derek, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bob Jeannotte Buick-GMC. Thank you again for letting us know how we did. We hope you have a great day!
NORTHVILLE, MI
Jim A|2023 GMC 1500 Sierra
Confirmed Service Customer
3/17/2025
Always a great experience. I highly recommend.
3/20/2025
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience at Bob Jeannotte Buick-GMC. Have a great day, Jim!
NORTHVILLE, MI
Kenneth C|2022 GMC 1500 Sierra
Confirmed Service Customer
3/13/2025
Outstanding…very customer focused!
3/20/2025
Our Bob Jeannotte Buick-GMC team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out. Till next time we meet, best wishes, Kenneth!
PLYMOUTH, MI
Kayla K|2021 Buick Encore GX
Confirmed Service Customer
3/16/2025
I love this GMC dealership! They consistently provide high quality work, and the staff are personable, knowledgeable, and professional.
3/20/2025
Kayla, your wonderful feedback and rating mean a lot to us here at Bob Jeannotte Buick-GMC. We thank you so much for taking the time to share it with us and others. If you need anything else feel free to give us a call or stop by. Have an awesome day!
NOVI, MI
Lisa C|2024 GMC Acadia
Confirmed Service Customer
3/17/2025
Good seevice
3/20/2025
Lisa, we are happy to have provided you with a positive experience. Thank you again for choosing Bob Jeannotte Buick-GMC and we hope to see you again. Take care!
NORTHVILLE, MI
Judy S|2018 GMC Acadia
Confirmed Service Customer
3/19/2025
Kept my car for 1 week just for diagnosis. Poor communication from the service advisor.
3/21/2025
Judy, we regret to hear that you had this experience with us. When you have the opportunity, please reach out to us at 734-451-7106 so we can try to restore your confidence in our business. We hope to hear from you soon!
GARDEN CITY, MI
Thomas G|2025 GMC Sierra 1500
Confirmed Sales Customer
3/19/2025
I had been looking for with specific features, I contacted a number of dealer i found that said they had what I wanted but all of them fell short. That let me to look again and I found Bob Jeannotte had want i wanted but it was a Denali, a step up from the SLTs I had been looking at, but was priced about $2,000 more. I emailed anyway and Brian Brafford got back to me the next day with a price that beat all the SLTs I had looked at. I went in, looked it over and it was perfect! He needed a few hours to get the paper work finished. When I came back to finish the purchase it was great! No push to add on extras. The price he gave me was the price I paid. I was in and out in about 30 minutes. This was the BEST vehicle purchasing experience in my 64 year. You can bet that my next vehicle purchase will be from Bob Jeannotte
BRIAN BRAFFORD
3/25/2025
We're glad that Brian was able to address your purchasing needs and place you in a pickup that met your specifications. We appreciate you choosing Bob Jeannotte Buick-GMC and hope that you enjoy your new Sierra Denali. Please come back and see us again. Have an amazing day, Thomas!
BRIGHTON, MI
Domenic M|2019 Buick Envision
Confirmed Service Customer
3/19/2025
No issues.
3/25/2025
Hello Domenic, we're glad to hear you once again enjoyed your visit to Bob Jeannotte Buick-GMC. Until the next time we meet, take care!
CANTON, MI
Karen W|2020 Buick Enclave
Confirmed Service Customer
3/19/2025
Friendly, respectful, professional, timely as promised. Fair pricing.
3/25/2025
We want all our clients to have a comfortable and stress-free experience with us! Thank you for taking the time to share your wonderful feedback. We sincerely value your business and look forward to your next visit to Bob Jeannotte Buick-GMC. Wishing you an amazing day, Karen!
OAK PARK, MI
Paul P|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
3/17/2025
Great customer service. Everyone was professional and courteous.
3/20/2025
Hello Paul, thank you for the wonderful review and for taking the time to share your feedback with the team at Bob Jeannotte Buick-GMC. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Until the next time we meet, take care!
CANTON, MI
Tyler T|2025 Buick Encore GX
Confirmed Sales Customer
3/19/2025
Very respectful
BRENT ADANI
3/25/2025
Hi Tyler, we are so pleased you had a 5-star experience with us. Thank you for choosing Bob Jeannotte Buick-GMC for your automotive needs. Please let us know if there is anything more we can do. Best wishes for a fantastic day!
CANTON, MI
Susan L|2025 GMC Acadia
Confirmed Sales Customer
3/19/2025
Excellent; Informative, patient and not pushy.
STEVEN DICKSON
3/25/2025
Thank you for taking the time to share your positive feedback and rating, Susan! We will be sure to share this with Steve to let him know to keep up the amazing work. Stop by anytime if there is anything else we can do. Congratulations and safe travels in your new Acadia!
NORTHVILLE, MI
Joseph K|2025 Buick Enclave
Confirmed Sales Customer
3/19/2025
Ray Calvin handled the whole process seamlessly, no shuffling between people. A big concern was ensuring the Buick Enclave would fit in my garage. Though I measured, Ray drove my chosen Enclave to my house, parked it in my garage, and we then took a test drive. We decided to purchase the Buick Enclave Preferred with Ocean Blue Metallic exterior and Sandstone interior. We completed the necessary paperwork on my dining room table. Two days later (our choice), the car was ours. Ray drove it over to pick us up, put the new plates on and give us our final sales papers & window sticker. All in all, it was a great experience! Thanks Ray & Bob Jeannotte!
RAYMOND CALVIN
3/25/2025
Ray is committed to providing the best automotive experience for his customers. It is amazing to read how seamless he made the process for the purchase of your Enclave. From your family here at Bob Jeannotte Buick-GMC, we wish you many happy and safe miles. Take care, Joseph!
CANTON, MI
Ashley S|2024 GMC Sierra 1500
Confirmed Service Customer
3/20/2025
They had my car until like 6 pm for a 8 am appt. The only reason I found out they were done is because I called. And my truck wasn’t even fixed because the part is on back order. There wasn’t even an estimated date of when it can actually be fixed. Had to talk to the owner because of how downhill the service dept has gone down.
WESTLAND, MI
John D|2021 GMC Canyon
Confirmed Service Customer
3/20/2025
The service department at Bob Jeannotte Buick GMC continues to provide quality service for all my vehicle's needs. I have been a satisfied customer for many years and can always rely on them for any type of service, knowing it will always be provided at the highest level.
3/25/2025
As one of our valued guests we would like to sincerely thank you for continuing to choose Bob Jeannotte Buick-GMC for the service of your vehicles. We look forward to seeing you again. Till then, best wishes, John!
WESTLAND, MI
Stephen A|2019 Buick Regal
Confirmed Service Customer
3/21/2025
Prompt service to diagnose and fix a battery problem while still under warranty.
3/21/2025
It is great to hear everything was done quickly and to your satisfaction! We appreciate your positive feedback about your recent experience with us. We look forward to your next visit to Bob Jeannotte Buick-GMC. Have a fantastic day, Stephen!
CANTON, MI
Inho K|2017 Buick Enclave
Confirmed Service Customer
3/21/2025
Excellent Job!!
3/21/2025
Thank you Inho, we always want to hear back from our clients and were glad you had such an excellent experience with us. Thank you for choosing Bob Jeannotte Buick-GMC, we look forward to servicing your vehicle again in the future. Have an excellent weekend!
ROCHESTER, MI
Melissa M|2016 Buick Regal
Confirmed Service Customer
3/24/2025
Everything was great except it took an hour to get an oil change
3/24/2025
Melissa, we thank you for your business, as well as for taking the time to share your feedback. As a first-time guest to Bob Jeannotte Buick-GMC we are disheartened to see that you did not receive the 5-star experience we strive to provide. Our entire staff work hard to deliver exceptional work to each one of our customers. Though an hour may seem like a long time, we take pride in knowing your full synthetic oil change, tire rotation, 27-point inspection have been completed with high quality work (within the hour in which it takes to complete). We look forward to working with you again in the future. Take care!
NOVI, MI
Donald K|2013 GMC Acadia
Confirmed Service Customer
3/24/2025
Oil change was great. I asked to have my GPS loaded with new maps service manager said GMHas no way to do that. I said do I have to buy a new car to get new maps on my GPS? The two other service write up guys just laughed but I was still told no. That is stupid roads change you can’t get up dated map?
NORTHVILLE, MI
Clement W|2023 GMC Acadia
Confirmed Service Customer
3/24/2025
Friendly , helpful , informative
3/25/2025
Thanks for highlighting some of the key points our staff delivered to help make this an excellent experience for you. We sincerely value your business here at Bob Jeannotte Buick-GMC and we look forward to helping out again. Have an amazing day, Clement!
PLYMOUTH, MI
George C|2025 GMC Terrain
Confirmed Sales Customer
3/26/2025
Helpful
CANTON, MI
Robert B|2025 GMC Sierra 1500
Confirmed Sales Customer
3/26/2025
Very helpful during the entire process.
PLYMOUTH, MI
Scott R|2019 GMC Terrain
Confirmed Service Customer
3/27/2025
Your service department has no regard for people’s time. I had a 7:30am appointment for an oil change and tire rotation. I was the only car that arrived at that time. I was then told that I was due for a transmission flush. Why couldn’t the person who scheduled my appointment have told me this? I told them to go ahead. I was told it should take 2 hours. 3 hours later, my car is finally done. I complained about the long wait time last time. This survey obviously does no good, even though here I am wasting more time by filling it out.
LIVONIA, MI
Edwin N|2019 GMC Terrain
Confirmed Service Customer
3/21/2025
Again, excellent work.
3/24/2025
Edwin, we are pleased to know we again delivered an excellent service visit for you here at Bob Jeannotte Buick-GMC. It's customers like you that keep us motivated to deliver 5-star experiences during every visit. We truly appreciate your business and look forward to your next visit. Take care!
PLYMOUTH, MI
Marlene D|2020 Buick Encore GX
Confirmed Service Customer
3/21/2025
Outstanding!!! And Margaret Smith !!! Outstanding service. Thoughtful, quick, super pleasent!!
3/25/2025
Thank you for your comments. We truly appreciate you choosing Bob Jeannotte Buick-GMC and rating us 5-stars! We also thank you for recognizing Margaret on a job well done. Please let us know if you have any questions or need anything else. Till we meet again, take care, Marlene!
PLYMOUTH, MI
Jason G|2010 Buick LACROSSE
Confirmed Service Customer
3/22/2025
Very efficient! Nice people and they take care of your vehicle.
LIVONIA, MI
Marguerite W|2024 GMC Terrain
Confirmed Service Customer
3/23/2025
Excellent service. Everyone was very professional and kind. Always a great experience at Bob Jeannotte!
NEW HUDSON, MI
Craig J|2024 Buick Enclave
Confirmed Service Customer
3/25/2025
my change oil soon alert came up and I happened to be near the dealership so I stopped in to see how busy they were on oil changes , and with luck the service manager said they could take me in right away . because they were in between appointments. Thank you again for the great service at Bob Jeannotte Buick Gmc
3/25/2025
Hi there, Craig, we are very happy to hear you had such a positive experience! We appreciate you letting our team at Bob Jeannotte Buick-GMC know we delivered the excellent service visit we strive to provide. We do hope we can be of assistance in the future. Take care!
LIVONIA, MI
Malena S|2025 GMC Terrain
Confirmed Sales Customer
3/26/2025
Brent was awesome
REDFORD, MI
Hernando A|2015 GMC Acadia
Confirmed Service Customer
3/27/2025
I took my 2015 GMC Acadia Denali to Bob Jeannotte for routine oil change and brakes examination and replacement of any parts as necessary. My service advisor, Margaret, saw to it that my concerns were taken care of. I’m happy and completely satisfied with the service. Thanks!
LIVONIA, MI
Steven F|2021 GMC 1500 Sierra
Confirmed Service Customer
3/27/2025
I set an appointment on my GMC app on Tuesday night and called on my way to work on Wednesday. They said they didn’t have anything showing that I made an appointment. The Service guy scheduled me an appointment later in the day. They finished faster and cheaper than the last dealership I used. All the people were friendly and helpful. I would recommend them to anyone to use.
WESTLAND, MI
Michael P|2025 GMC Sierra 1500
Confirmed Sales Customer
4/2/2025
The whole experience went great. Jake Roberts was knowledgeable and efficient. The process was quick and painless. Would definitely recommend both Bob Jeanotte and especially Jake.
JACOB ROBERTS
4/3/2025
Congratulations on your new vehicle! Thanks for sharing your sales experience with Jake. We really appreciate hearing from our customers! Enjoy your new Sierra and please let us know if there is anything else we can do for you. We are pleased you're a part of the Bob Jeannotte Buick-GMC family. Safe travels, Michael!
NORTHVILLE, MI
Arthur W|2019 Buick Envision
Confirmed Service Customer
3/27/2025
Kept informed about repairs
NORTHVILLE, MI
Margaret K|2025 Buick Encore GX
Confirmed Service Customer
4/1/2025
Dealer wasn’t the Problem. The Encore was the problem. Dealer was Extremely helpful.
4/2/2025
Thanks, Margaret! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Best wishes, Bob Jeannotte Buick-GMC
PLYMOUTH, MI
Cheryl P|2017 Buick LaCrosse
Confirmed Service Customer
4/1/2025
Margaret is very nice and helpful.
4/2/2025
We are so pleased to hear Magaret delivered such an excellent service visit for you here at Bob Jeannotte Buick-GMC. Thank you so much again for your feedback! We hope you have a great day, Cheryl!
PLYMOUTH, MI
Thomas S|2020 GMC Terrain
Confirmed Service Customer
4/2/2025
I called Service and was able to drop my car off in 20 min and get Terrain repaired quickly. Repair was 100% covered under extended service contract I purchased with no deductible.
4/2/2025
We appreciate your wonderful feedback of your recent experience with us. We are so grateful to hear our team delivered such a wonderful experience for you. Thank you for choosing Bob Jeannotte Buick-GMC. Have a great day, Thomas!
PLYMOUTH, MI
Stephanie L|2024 Buick Envision
Confirmed Sales Customer
4/2/2025
Always have the best experience with car shopping because of Ray!
RAYMOND CALVIN
4/3/2025
On behalf of the Bob Jeannotte Buick-GMC team and Ray, we thank you for allowing us to continue to earn your business. We appreciate you sharing your sales experience with us and others, and we look forward to servicing your new Envision in the future. Have a great day, Stephanie!
LIVONIA, MI
Angelina S|2025 Buick Envision
Confirmed Sales Customer
4/5/2025
Fantastic
BRENT ADANI
4/8/2025
Congratulations on your new Envision! We thank you for sharing your experience with us--we are always so happy to hear from our customers. Thanks for being a part of the Bob Jeannotte Buick-GMC family and we hope you enjoy your new ride. Safe travels, Angelina!
SOUTH LYON, MI
Shelley G|2024 Buick Envision
Confirmed Sales Customer
4/5/2025
Always a pleasure doing business with your dealership
BRETT JOHNSON
4/8/2025
On behalf of the Bob Jeannotte Buick-GMC team, we thank you for allowing us to earn your business. We appreciate you sharing you sales experience with us and others and we look forward to servicing your new Envision in the future. Have a great day, Shelley!
CANTON, MI
Jeffrey M|2025 Buick Enclave
Confirmed Sales Customer
4/5/2025
Very clean, in and out in one day which a new Enclave
RAYMOND CALVIN
4/8/2025
Jeffrey, it is great to hear everything was done quickly and to your satisfaction during your recent purchase at Bob Jeannotte Buick-GMC. If you have further questions, please give us a call or stop by; we're always happy to help. Have a wonderful day!
WESTLAND, MI
Megan J|2024 GMC Yukon
Confirmed Service Customer
4/3/2025
I was able to schedule a service appointment quickly. On the day of service, I waited less than 60 minutes for service to be completed.
4/3/2025
It is great to hear everything was done quickly and to your satisfaction, Megan! If you ever need anything else from us here at Bob Jeannotte Buick-GMC, please feel free to give us a call or stop by. Have an awesome day!
NORTHVILLE, MI
Terri T|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
4/3/2025
Always the BEST!
4/3/2025
Hi there, thank you for taking the time to share your feedback for us at Bob Jeannotte Buick-GMC. We are happy we could meet your expectations. Till next time we meet, take care, Terri!
PLYMOUTH, MI
Sheree A|2025 Buick Envision
Confirmed Sales Customer
4/3/2025
So wonderful!!! My salesperson Brian was excellent!
BRIAN BRAFFORD
4/3/2025
Thank you for taking the time to share this positive feedback and your excellent rating, Sheree! We will be sure to share this with Brian to let him know to keep up the amazing work and we're hoping you'll stop by again to Bob Jeannotte Buick-GMC. Safe travels!
CANTON, MI
Robert M|2019 GMC Acadia
Confirmed Service Customer
4/5/2025
Serviced as requested, and very timely. Good coffee in the waiting area, as usual!
4/8/2025
We want all of our clients to have a comfortable and stress-free experience at Bob Jeannotte Buick-GMC. Thank you so much for taking the time to share your feedback and excellent star rating. Till we meet again, best wishes, Robert!
PLYMOUTH, MI
Maureen D|2025 Buick Envision
Confirmed Sales Customer
4/6/2025
Steve Dickson was great. He made sure we understood everything and was very attentive.
STEVEN DICKSON
4/8/2025
Thank you for taking the time to share this positive rating, Maureen! We will be sure to share this with Steve to let him know to keep up the amazing work. If you have further needs or questions, please reach out. Congratulations and safe travels in your new Envision!
LIVONIA, MI
Deborah T|2024 Chevrolet Equinox
Confirmed Service Customer
4/7/2025
Everything was GREAT! Only 45 minutes from start to finish!
4/8/2025
Hello Deborah, we're happy to hear you had such a quick and positive experience with our team! We appreciate your business here at Bob Jeannotte Buick-GMC and we are looking forward to helping again. Best wishes for a fantastic day!
PLYMOUTH, MI
Carl H|2023 GMC Terrain
Confirmed Service Customer
4/7/2025
I went in to have my oil changed. After waiting for 1 1/2 hours, I finally approached the desk and ask for the status. After calling the service area and finding out that the car was already done, the receptionist/clerk was able to find the paper work on her desk. I'm guessing that I wasted at least 1/2 hour of my time. I understand that mistakes do happen, but was especially annoying was that I wasn't even offered an apology. Apparently, customer satisfaction is not a priority for all of your employees.
4/8/2025
Thank you for reaching out to us, Carl. We regret to hear about the situation you have described. When you have the opportunity, please reach out to us at 734.451.7106 so we can try to restore your confidence in our business. Thank you again for providing this feedback and we hope to hear from you soon. Best wishes!
PLYMOUTH, MI
Eric W|2024 GMC Terrain
Confirmed Service Customer
4/9/2025
I had a 2:30 appointment for an oil change and tire rotation. I arrived at 2:10 and checked in. I notified the service department at check in that I will be waiting in the waiting room. The service tech said it will be an hour to an hour and a half. My vehicle oil change and tire rotation was completed at 4:30 pm. Why does it take over two hours to do an oil change?
4/9/2025
This is not what we like to hear, and we'd like the opportunity to discuss this with you. Please reach out to us at 734.451.7106 or brijohnson@jeannotte.com at your earliest convenience to discuss how we can turn your experience into a positive one. We look forward to speaking to you soon. Take care, Eric!
LIVONIA, MI
William F|2017 Chevrolet Tahoe
Confirmed Service Customer
4/9/2025
Every one was pleasant and vehicle was serviced in a timely manner
4/9/2025
Hello William, we really appreciate your feedback and the time it takes to share your experience. We are so glad to hear everything was done quickly and to your satisfaction during your service appointment at Bob Jeannotte Buick-GMC. We look forward to your next visit. Till then, best wishes!
NORTHVILLE, MI
Richard E|2025 Buick Enclave
Confirmed Service Customer
4/9/2025
Used my rewards to buy wheel locks and they were installed while my first service call was being performed. My car was ready in just over an hour as promised.
4/10/2025
Hi Richard, we are very happy we could provide you with a positive experience during your visit to Bob Jeannotte Buick-GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LIVONIA, MI
Lorraine L|2025 GMC Acadia
Confirmed Sales Customer
4/10/2025
Entire process was amazing
BRENT ADANI
4/10/2025
Lorraine, it is wonderful to hear that your vehicle purchasing process was amazing here at Bob Jeannotte Buick-GMC! Brent will be pleased to hear that he delivered a 5-star experience. Congratulations on your new Acadia, we wish you many happy and safe miles!
WOODHAVEN, MI
Priscilla P|2018 GMC Terrain
Confirmed Service Customer
4/10/2025
Even though I was arrived early for my appointment, by the time I was processed I was late. As long as it didn't put me behind on the schedule I was ok with it.
4/14/2025
Thank you for taking the time to give us your take on how we are doing. Feel free to reach out to us here at Bob Jeannotte Buick-GMC if you need anything. Have a wonderful day, Priscilla!
PLYMOUTH, MI
Richard S|2025 Buick Encore GX
Confirmed Service Customer
4/14/2025
check in went smoothly, wait time was less than expected, vehicle was neat and clean.
4/15/2025
On behalf of the Bob Jeannotte Buick-GMC service team, we thank you for allowing us to earn your business. We appreciate you sharing your experience with us and others, and we look forward to servicing your Encore again in the future. Have a great day, Richard!
FLOWER MOUND, TX
Robert L|2024 Buick Enclave
Confirmed Service Customer
4/17/2025
I had a oil change but they didn’t rotate my tires?
4/17/2025
Please reach out to us at 734.451.7106/brijohnson@jeannotte.com when you can so we can address this situation directly. We thank you for your business and hope you have a great day. -Bob Jeannotte Buick-GMC team
CANTON, MI
Steven B|2020 Buick Envision
Confirmed Service Customer
4/11/2025
I took our car in for an oil leak that I saw under the car and gave the service group a month to find the leak. They could not find the leak. I was in Florida so I could not show them the leak. Car still leaks. So we traded the car in for a new car at Todd Wenzel.
4/17/2025
We are disappointed to hear you did not have a more positive experience with us. We never like the hear that we were not able to deliver the excellent service that we strive for or complete a repair to a client's complete satisfaction. If you would like to further discuss this, please reach back out to our management team. Wishing you a great day, Steven!
LIVONIA, MI
Jacquelyn P|2025 GMC Sierra 1500
Confirmed Sales Customer
4/12/2025
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RAYMOND CALVIN
4/14/2025
Jacquelyn, we are glad we could help! Thank you so much for your 5-Stars for Bob Jeannotte Buick-GMC. We hope you have a beautiful day and enjoy every mile in your new Sierra!
HOWELL, MI
Michael K|2020 GMC 1500 Sierra
Confirmed Service Customer
4/14/2025
Always great service.
4/14/2025
Hello Michael, we strive for 100% satisfaction, and it is great to see you had such a positive experience with our service team. We hope you continue to choose Bob Jeannotte Buick-GMC for all of your vehicle needs. Till next time, take care!
LIVONIA, MI
Rupinder K|2025 GMC 1500 Sierra
Confirmed Sales Customer
4/16/2025
Always great... Ray is awesome
RAYMOND CALVIN
4/17/2025
Thank you so much for your excellent review! We appreciate your time and the extra effort it takes to provide feedback. We feel strongly it is vital for our customers to hear firsthand about their positive experiences. On behalf of your friends here at Bob Jeannotte Buick-GMC, enjoy that ride, Rupinder!
NOVI, MI
Janice P|2024 Buick Enclave
Confirmed Service Customer
4/16/2025
Great experience. They were very helpful and efficient.
4/17/2025
Thank you for choosing Bob Jeannotte Buick-GMC. We value your business and greatly appreciate the feedback on your experience. Please let us know if you need anything else. Till we meet again, take care, Janice!
CANTON, MI
Christopher L|2023 GMC Terrain
Confirmed Service Customer
4/17/2025
I had no problems
4/17/2025
Our goal here at Bob Jeannotte Buick-GMC is for you to be completely satisfied with your dealership experience. We are glad to hear your visit with us was just that. Thank you again for letting our team know how we did. We look forward to helping again in the future. Have an amazing day, Christopher!
WILLIS, MI
Patrick D|2013 GMC Acadia
Confirmed Service Customer
4/18/2025
Hard to understand how I had a Tuesday 8:30am appointment but when I dropped it off, only then was I told it would be 24-48 hours for diagnosis. Also, I left a phone message for the service manager that morning and never got a call back.
4/21/2025
Patrick, we regret to hear of your recent experience with us was not up to our standards. We do appreciate you taking the time to share your feedback, we strongly feel that these are the types of situations that help us to grow and to see where additional training/guidance needs to be implemented. We are disappointed to hear that communication was not better, and we look for the chance to turn this situation around. Please reach out to our customer experience manager at your earliest convenience, Brianne at 734.451.7106. Till then, may you have a great day!
NOVI, MI
Rishi G|2022 Buick Enclave
Confirmed Service Customer
4/19/2025
George is best. He's so good about his job he fixed my car and it's perfect when I got in accident I was nervous about my car but its looks brand new..
4/21/2025
Rishi, thank you for your wonderful feedback! We hold ourselves to a high standard here at Bob Jeannotte Buick-GMC. It is always good to hear that our team members are living up to it. George will be thrilled to know you were completely satisfied with the end result of your vehicle. If you have further questions or concerns, please don't hesitate to reach out. Have an excellent week!
CANTON, MI
Michael K|2021 GMC Canyon
Confirmed Service Customer
4/19/2025
90 mins for an oil change and tire rotation is way too long to wait for. That should not take that long. Other than that everything well. Everyone was nice. Just very slow service….
4/22/2025
Michael, we are pleased to see you found our staff to be nice and everything went well, aside from the extended wait time. We appreciate you taking the time to share this feedback, as it gives us insight into where our efforts need to be focused, not only is your business valued at Bob Jeannotte Buick-GMC, but your time is as well. Thank you again for sharing this information, we anticipate delivering a better experience for you in the future. Till next time, take care!
LIVONIA, MI
Johnny A|2023 Buick Envision
Confirmed Service Customer
4/20/2025
The atmosphere here is incredibly professional yet wonderfully relaxed, creating a stress-free environment that allows everyone to thrive!
4/21/2025
Our team takes pride in delivering high-quality service to meet our customers' needs. We truly appreciate your wonderful feedback and are pleased to know you enjoyed your recent visit to Bob Jeannotte Buick-GMC. Thank you again for letting our team know how we did, and we can't wait to see you again. Till next time, take care, Johnny!
NOVI, MI
Marjory A|2024 Buick Enclave
Confirmed Service Customer
4/21/2025
The person I interacted with could have been more friendly. She wasn’t ruder per se but she could at least had a warm tone, smiled or at least seemed happy to have my business. It seemed like I was interfering with her day and it annoyed her
4/22/2025
Thank you for bringing this to our attention, Marjory. We will use your comments to refine our efforts to ensure this issue does not happen again. We do sincerely value your business at Bob Jeannotte Buick-GMC and apologize that this is the experience you had with us. Please reach out to 734.451.7106 at your earliest convenience so we may work to a resolution for your dissatisfaction. I look forward to talking with you soon!
CANTON, MI
Susan R|2020 GMC Terrain
Confirmed Service Customer
4/23/2025
Long wait time. Estimate 1-1.5 hours. Close to 1hr 45min for oil change.
4/24/2025
Susan, we appreciate you taking the time to share this information with us. Please except our apologizes for your longer than anticipated wait time, our team works hard to deliver our oil changes with the utmost efficiency, sometimes we miss that mark. Thank you so much for choosing Bob Jeannotte Buick-GMC and we look forward to delivering a better experience for you next time. Till then, take care!
DEARBORN, MI
Frederick G|2025 Buick Envision
Confirmed Sales Customer
4/17/2025
. Terms and conditioins of the lease were reasonable. Brent gave me a good tutorial on the Envision.
BRENT ADANI
4/17/2025
Frederick, we thank you for allowing us to earn your business. We are pleased to hear Brent delivered a 5-star purchasing experience for you during your visit to Bob Jeannotte Buick-GMC. If you have any further questions, please don't hesitate to reach out. Safe travels and congratulations on your new Envision!
SOUTH LYON, MI
Barbara B|2018 Buick Encore
Confirmed Service Customer
4/17/2025
The vehicle was signed in promptly. The work was completed in the normal time and the freshly washed vehicle was waiting for me in the parking lot. The customer service person was very accommodating and answered my question in a professional manner. The bill pay area is in the customer waiting area and very convenient.
4/17/2025
Hello, we set high expectations for ourselves so it's gratifying to hear you had a great experience with our team here at Bob Jeannotte Buick-GMC. We look forward to your next visit. Take care, Barbara!
PLYMOUTH, MI
Donald K|2008 Buick Enclave
Confirmed Service Customer
4/21/2025
Driver’s seat suddenly wouldn’t move forward and back. Problem dx. Options explained for 22008 vehicle worthy of repair. Thanks Bob Jeanette
4/22/2025
You're welcome, Donald! We in return thank you for allowing us to earn your business and for taking the time to share your positive feedback. We are thrilled you had such a great time at Bob Jeannotte Buick-GMC. Come back anytime!
PLYMOUTH, MI
Patrick D|2000 Chevrolet Silverado 1500
Confirmed Service Customer
4/23/2025
Service Advisor Margaret Smith did her normal excellent job attending to my service needs and made sure my truck was ready as promised.
4/24/2025
Thanks for taking the time to highlight Margaret and how she helped to make this such a great experience! We're grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day, Patrick! ~The Bob Jeannotte Buick-GMC team
FARMINGTON HILLS, MI
Monica S|2025 Buick Envision
Confirmed Sales Customer
4/24/2025
I was pleased with the seamless, easy process.
BRETT JOHNSON
4/24/2025
Monica, your wonderful feedback and rating mean a lot to us here at Bob Jeannotte Buick-GMC. If you need anything else feel free to give us a call or stop by. Have an awesome day!
CANTON, MI
David S|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
4/24/2025
I was looking for a specific vehicle which was not available on the physical lot. Brian Brafford worked to accommodate me and locate a vehicle within a day or two. He accepted my inquiries even after normal business working hours . I asked a lot of questions and he was always quick to answer and knowledgeable. Brian did a terrific job arranging financing as well as providing detailed options for me to consider.
BRIAN BRAFFORD
4/25/2025
We couldn't be more pleased to receive such wonderful feedback for your recent purchase experience at Bob Jeannotte Buick-GMC, thank you so much for taking the time to share it with us. It is great to hear of the terrific job Brian did. We will definitely share your praise with him and let him know to keep up the excellent work. Congratulations on your new Sierra 2500 and safe travels, David!
PLYMOUTH, MI
Stephanie D|2025 GMC Sierra 1500
Confirmed Sales Customer
4/23/2025
Amazing as always! Ray is so quick with his emails and calls to answer our questions. Working with him to get into our leases has been so easy over the years.
RAYMOND CALVIN
4/24/2025
Congratulations on your 2025 Sierra, Stephanie! We truly appreciate you choosing Bob Jeannotte Buick-GMC for your recent vehicle purchase. Ray will be thrilled to hear your praise and wonderful comments. Thank you again for sharing your feedback. Please let us know if you have any further needs or questions. Safe travels!
CANTON, MI
Gary S|2023 GMC Canyon
Confirmed Service Customer
4/23/2025
Did not fix everything on my list
PLYMOUTH, MI
Diana D|2025 Buick Envision
Confirmed Sales Customer
4/24/2025
First time buying a Buick/GM vehicle and I must say we are extremely pleased. My experience with Jake Roberts was very easy, with a friendly non pushy approach that made me comfortable.
JACOB ROBERTS
4/24/2025
Taking the time to share your fantastic feedback means so much to us. We are so happy to hear that Jake delivered the 5-star experience we strive to provide all of our customers. We thank you for choosing Bob Jeannotte Buick-GMC for the purchase of your new vehicle. Best wishes for many happy and safe miles in your 2025 Envision. Take care, Diana!
NORTHVILLE, MI
Joel D|2024 Buick Envision
Confirmed Sales Customer
4/25/2025
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RAYMOND CALVIN
4/25/2025
On behalf of our team at Bob Jeannotte Buick-GMC, thanks so much for the 5-stars! It means a lot to us. We do hope you enjoy your new ride. Come back and visit anytime!
NORTHVILLE, MI
Hernando A|2019 Buick Enclave
Confirmed Service Customer
4/26/2025
I took my 2019 Buick Enclave Avenir to Bob Jeannotte for a minor tuneup. I explained to advisor Margaret Smith the concerns that I expected to be addressed. As usual, Margaret took care of my car and I’m completely satisfied.
4/28/2025
We couldn't be more thrilled to know you were completely satisfied with your recent service visit. Margaret will be happy to know that she delivered a 5-star experience for you. If you have any further needs or questions, please reach out to us here at Bob Jeannotte Buick-GMC. Till the next time we meet, may your days be blessed and full of sunshine, Hernando!
LIVONIA, MI
Albert S|2020 GMC Terrain
Confirmed Service Customer
4/27/2025
I was greeted on time and my car was done on time. Chris was very professional.
4/28/2025
Thank you for being one of our return guests, Albert. We value your feedback and hope to be of service to you again in the future. Have a great day! ~The team at Bob Jeannotte Buick-GMC
NORTHVILLE, MI
Mike K|2021 GMC Yukon
Confirmed Service Customer
4/28/2025
Failed to properly balance the four new tires that you installed. Causing me to have to waste more time in returning to have it taken care of.
4/30/2025
Thank you for bringing this matter to our attention. We are very sorry we failed to meet your expectations and apologize for the extra time you spent with having to return for the tires to be completed correctly. We do hope that we will earn your business again in the future. Please call or ask for me the next time you're at Bob Jeannotte Buick-GMC. ~Brianne 734.451.7106
NORTHVILLE, MI
Donald L|2024 GMC Canyon
Confirmed Service Customer
4/28/2025
Ready when I arrived and completed early.
4/29/2025
Hello Donald, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bob Jeannotte Buick-GMC. Please don't hesitate to reach out if there's anything additional we can do for you. Wising you an excellent day!
NORTHVILLE, MI
Andrea C|2024 Buick Envision
Confirmed Sales Customer
4/29/2025
Ray was great. He gave me all of the info I needed to make a good decision and he treated me with respect which hasn’t always been my experience when car shopping.
RAYMOND CALVIN
4/30/2025
We couldn't be happier that Ray provided you with a great car buying experience. Far too often we hear of customers having negative experiences while car shopping, we are pleased to know this time was different for you. We appreciate you choosing Bob Jeannotte Buick-GMC and we congratulate you on your new Envision. Please let us know if you have any further questions. Have a beautiful day, Andrea!
CANTON, MI
John F|2025 Buick Encore GX
Confirmed Sales Customer
4/30/2025
Fast and efficient.
RAYMOND CALVIN
4/30/2025
John, it is great to hear everything was done quickly and to your satisfaction during your recent purchase at Bob Jeannotte Buick-GMC. If you have further question, please give us a call or stop by, we're always happy to help. Safe travels!
NOVI, MI
Mark R|2025 GMC Canyon
Confirmed Sales Customer
4/30/2025
I’ve purchased many vehicles from this dealership. Their service in both the sales and service areas are stellar.
BRETT JOHNSON
4/30/2025
We always strive to provide top quality service to every guest in all aspects here at Bob Jeannotte Buick-GMC. We are pleased to hear that our hard work resonates with you. Congratulations on your new Canyon and we can't wait to have you back. Safe travels and best wishes, Mark!
NORTHVILLE, MI
Nancy C|2023 Buick Encore GX
Confirmed Service Customer
4/30/2025
Polite and quick customer service
4/30/2025
Thank you for the 5-stars and for pointing out our staff took great care of you. If there is anything else that we may do for you please don't hesitate to reach out. Take care, Nancy!
REDFORD, MI
Mark L|2002 Chevrolet S-10
Confirmed Service Customer
5/1/2025
What a stress free experience and environment. Made a repair simple and painless./
5/2/2025
Mark, our staff is committed to providing each of our clients with the best automotive experience. We are glad to hear we delivered such a stress free and simple one during your visit to Bob Jeannotte Buick-GMC. We look forward to seeing you again. Have an excellent day!
WOODHAVEN, MI
Shirley O|2025 Buick Encore GX
Confirmed Sales Customer
5/1/2025
Jake Roberts was the perfect salesman for us. He took the time to explain every aspect of our trade-in, new vehicle purchase and loan agreement. When we picked up our vehicle he was again ready to answer all of our concerns regarding our new car. Since our last vehicle was ten plus years old there were a lot of new features. Jake was very professional, punctual and personable. It was a pleasure working with Jake.
JACOB ROBERTS
5/2/2025
Wow, Shirley, thank you so much for taking the time to share these wonderful words about your purchasing experience with Jake! He will be ecstatic to hear of how pleased you are with everything. We are grateful to have you be a part of our family here and please don't hesitate to reach out if you have any further needs or question. Congratulations and safe travels in your new Encore!
LIVONIA, MI
Andranique V|2025 GMC Terrain
Confirmed Sales Customer
4/25/2025
Brian was an excellent salesman. This was my second time working with him to lease a vehicle. He was patient and was very knowledgeable about the vehicle.
BRIAN BRAFFORD
4/30/2025
Thank you for taking the time to share your praise and wonderful words for Brian. He will be pleased to know that he delivered the 5-star experience that he strives to deliver to all of his customers. We thank you for allowing us to continue to earn your business and we look forward to your next visit to Bob Jeannotte Buick-GMC. Congratulations and safe travels in you new Terrain, Andranique!
PLYMOUTH, MI
Lik K|2024 GMC Acadia
Confirmed Service Customer
4/25/2025
good experience
4/28/2025
Thank you so much, Lik, for the 5-stars! It is wonderful to hear you had a good experience during your service visit. We appreciate you choosing Bob Jeannotte Buick-GMC and we hope to be of service to you again down the road. Have a terrific day!
NOVI, MI
James E|2018 Buick Enclave
Confirmed Service Customer
4/25/2025
I scheduled an appointment that accommodated my schedule. The check-in process was seamless. I have locking lug nuts and had my tires rotated. However, the technician who performed the tire rotation neglected to return the special unlocking key lug nut to its designated package and the glove box, from which it was initially retrieved. Instead, the technician left the unlocking key lug in the cup holder between the front seats.
4/28/2025
We are pleased to know you received a seamless check-in process during your visit. In regard to your lug nut lock, that is the procedure here at Bob Jeannotte Buick-GMC; we ask our clients to put their lock in the cup holder when they arrive (or the advisor should be the one to go in to a customer's personal space) and then the technician is instructed by management to return the lock to the cup holder. If you would like to discuss this further or if there was anything else you would like to share, please reach out 734.451.7106/brijohnson@jeannotte.com. We thank you for your business, James, and hope you have a wonderful day!
PLYMOUTH, MI
George S|2024 Chevrolet Traverse
Confirmed Service Customer
4/28/2025
2.5 hours for an oil change and inspection. I was told to expect 1 hour at most. My car was then parked in the lot, soaking wet, and when it eventually dried, it was still dirty.
5/1/2025
We are sorry to hear about your experience with our team, George. Our guests mean a great deal to us, and this is not what we like to hear regarding their experience at Bob Jeannotte Buick-GMC. We do thank you for your honest feedback, we will implement your comments in our continuous training and efforts to deliver a 5-star dealership experience. Please reach out if you need anything additional. Till next time, take care!
NORTHVILLE, MI
Henni M|2020 Buick Envision
Confirmed Service Customer
4/30/2025
Very prompt service
5/1/2025
Our staff is committed to providing the best automotive experience! Thank you for taking the time to give us 5-stars! We sincerely value your business and look forward to your next visit. Till then, best wishes, Henni!
CANTON, MI
Mark L|2007 Chevrolet Impala
Confirmed Service Customer
5/1/2025
just fine people working there.
5/2/2025
Hi there, thank you for taking the time to leave feedback for us here at Bob Jeannotte Buick-GMC. We are happy we could meet your expectations. Please come see us for any future needs. Take care, Mark!
WOODHAVEN, MI
Natasha N|2024 Buick Envision
Confirmed Sales Customer
5/1/2025
My family has been getting our cars from the dealership well over 20 years. Originally working with Bob Senior, then Bob Jr and John and now have been working with Ray Calvin for many years and always receive excellent service.
RAYMOND CALVIN
5/2/2025
Congratulations on your new Envision, Natasha! Thanks for sharing your experience with us; we always appreciate hearing from our customers. Our team is overjoyed to hear that we've continued to provide that 5-star experience for you and your family all these years. Thanks again for being a member of our Bob Jeannotte Buick-GMC family. Enjoy that ride!
SHELBY TOWNSHIP, MI
Robert M|2025 Buick Enclave
Confirmed Sales Customer
5/2/2025
My salesman Brent Adani was extremely helpful and competent. Helped me get the best vehicle for me and the best value. Also when I visited everyone was eager to pitch in and help me out. Well done.
BRENT ADANI
5/2/2025
Robert, we are happy you found our staff to be so supportive and helpful during your recent purchase. Congratulations on your new Enclave! We hope to be of service to you again in the future. Best wishes, Bob Jeannotte Buick-GMC
NORTHVILLE, MI
Jeff A|2014 Chevrolet Traverse
Confirmed Service Customer
5/2/2025
Everything was smooth and professional
5/2/2025
Thank you for letting our team know how we did, Jeff! We sincerely value your business and look forward to your next visit to Bob Jeannotte Buick-GMC. Best wishes for an amazing weekend!
LIVONIA, MI
Renata H|2023 GMC SIERRA 1500
Confirmed Service Customer
5/9/2025
Great service
5/13/2025
Thank you so much for your high star rating for us here at Bob Jeannotte Buick-GMC. Our team is pleased to hear we delivered a great service visit for you. Feel free to reach out to us if you need anything. Have a wonderful day, Renata!
COMMERCE TOWNSHIP, MI
Louis W|2024 Buick Encore GX
Confirmed Service Customer
5/9/2025
very nice.
5/13/2025
Hi there Louis, your satisfaction is our top priority. We will be sure to share you feedback with our team here at Bob Jeannotte Buick-GMC to let them know to keep up the excellent work. Till we meet again, take care!
PLYMOUTH, MI
Renee K|2025 GMC GMC Terrain
Confirmed Sales Customer
5/15/2025
Easy to deal with…great service!
RAYMOND CALVIN
5/20/2025
We couldn't be happier that Ray provided you with a great car buying experience. He is a real asset, and we are lucky to have him on the Bob Jeannotte Buick-GMC sales team. We hope you are enjoying your new Terrain, come back and visit anytime. Safe travels, Renee!
BYRON CENTER, MI
Karen T|2025 Buick Envista
Confirmed Sales Customer
5/16/2025
Ray was great, he helped me get the car i wanted. everything was quick and easy.
RAYMOND CALVIN
5/20/2025
Karen, we're glad everything was completed quickly and to your satisfaction! Ray will be pleased to receive your 5-stars on a job well done. Please don't hesitate to reach our if there is anything additional we can do for you here at Bob Jeannotte Buick-GMC. Congratulations and safe travels in your new Envista!
NORTHVILLE, MI
Andrew W|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
5/10/2025
Very fast service
5/13/2025
It is great to hear everything was done quickly and to your satisfaction during your visit to Bob Jeannotte Buick-GMC. We sincerely thank you for the positive review and look forward to seeing you again soon. Hopes for an excellent day, Andrew!
DEARBORN HEIGHTS, MI
Carson L|2021 Buick Encore GX
Confirmed Service Customer
5/15/2025
I originally got my car serviced for a check engine light, and found out the coolant flow control valve needing replacing. Everything was great until I got my car back, and I ended up overheating on the highway after all the coolant leaked from my car. This was not only a massive inconvenience, but now my wife and I struggle to trust the car. That's a big deal. The tow also caused a repair code for the left rear wheel sensor - I assumed the dealer would at least be waiving the labor costs but I had to pay upfront and was told it would be discussed with a service manager next week. Ultimately, the people I dealt with were kind, apologetic, and helped me get on my way given the circumstances. I don't want to understate that. However, the service was a major issue and has damaged trust, and I'd like to see a little more intentionality in making that right
5/15/2025
We regret to hear that you had a negative experience with us but would appreciate the chance to turn your experience around. Our Customer Experience manager will be in touch with you directly to help and resolve your dissatisfaction. We look forward to talking with you soon. Till then, take care, Carson!
REDFORD, MI
Roger N|2022 Buick Envision
Confirmed Service Customer
5/15/2025
On Schedule, fast and efficient. The Service Advisor was very helpful and friendly.
5/20/2025
Roger, we thank you so much for taking the time to let our team know how we did. Your satisfaction is important to us, and we want to sincerely thank you for continuing to choose Bob Jeannotte Buick-GMC for all of your vehicles needs. Till next time, best wishes!
NOVI, MI
Robert K|2024 GMC Sierra 1500
Confirmed Service Customer
5/15/2025
The Service Coordinator was extremely polite, courteous and helpful. I took my 2024 1500 Denali in for routine service. The service was quick and he explained about a few recalls that needed addressing. Highly recommend this dealer!!
5/20/2025
Hello Robert, we set high expectations for ourselves so it gratifying to hear you had a great experience with us! Chris will be pleased to hear your feedback and know his efforts led to your willingness to recommend our dealership. Thank you again for choosing Bob Jeannotte Buick-GMC and we look forward to seeing you again. Take care!
NOVI, MI
Patrick D|2000 Chevrolet Silverado 1500
Confirmed Service Customer
5/16/2025
Margaret in the Service Department did an excellent job communicating to me what repairs were necessary to my truck. She provided me shuttle service back and forth from my home while the repars were done. Good job by all involved!
5/20/2025
Thanks for highlighting Margaret and how she helped to make this such an excellent experience for you. We sincerely value your business and look forward to your next visit to Bob Jeannotte Buick-GMC. Have an amazing day, Patrick!
FARMINGTON HILLS, MI
Bernice M|2017 GMC Acadia
Confirmed Service Customer
5/17/2025
I was disappointed. My Acadia did not get washed and when I opened the door I couldn’t believe how dirty the driver’s side car mat, break and gas pedal were. There was dirty fingerprints on the door panel, dirt on the rubber seat and dirt on the exterior. I had just cleaned the car mats that morning. I went back in and spoke to the porter who followed me to the car. He took the mat out and went back inside. He came back said they are cleaning the mat. He sprayed something on the break and gas pedal, cleaned the rubber and door panel. Then someone came out with my mat, which was wet, he forgot to dry it, and put it in. I have been coming to have my oil change since I purchased the Acadia, 2017. I don’t know if I will be back after this last experience. I am truly disappointed.
5/23/2025
Thank you for taking the time to leave us your comments, Bernice. Our guests mean a great deal to us, and we are disheartened to hear that this is how your vehicle was returned to you. Someone from our management team will contact you shortly so we can do all we can to turn this disappointing experience around. I look forward to speaking with you soon. Take care!
YPSILANTI, MI
Sandeep K|2018 Buick Enclave
Confirmed Service Customer
5/18/2025
Staff was rude and when requested, they behaved rudely and did not show any respect and support. This was the first time I visited at this dealership and would never come again
5/23/2025
We regret to hear that you had a negative experience with us, this is not what we strive to deliver to our guests. Our Customer Experience manager would appreciate the chance to turn your experience around; she will be in touch with you directly to help and resolve your dissatisfaction. Or feel free to reach out to our Service manager. Thank you again for providing this feedback and we hope to talk to you soon. Best wishes, Sandeep!
CANTON, MI
Gregory S|2025 GMC 1500 Sierra
Confirmed Sales Customer
5/19/2025
I had a great experience and they always have treated me very well. Love my salesman Brian Brafford!
BRIAN BRAFFORD
5/20/2025
Thank you for your kind review; we are happy to pass along your comments to Brian. He will be pleased to know he delivered another great experience for you here at Bob Jeannotte Buick-GMC. We sincerely hope you enjoy every mile in your new Sierra. Take care, Gregory!
CANTON, MI
Mark L|2024 GMC Terrain
Confirmed Service Customer
5/20/2025
Always great service.
5/22/2025
We are happy to hear that our team continues to provide such great service for you here at Bob Jeannotte Buick-GMC. We'll make sure they receive your feedback. Thank you again for taking the time to let us know how we did. Have an excellent day, Mark!
NORTHVILLE, MI
Cheryl K|2025 Buick Envista
Confirmed Sales Customer
5/20/2025
Jake, the salesman, was polite and professional. He was very knowledgeable about the vehicle I wanted to purchase. Jake answered all my questions. Since I knew what I wanted I was able to put a down payment on the car and within a week I had purchased my Envista.
JACOB ROBERTS
5/22/2025
Cheryl, it is wonderful to hear of the great car buying experience Jake provided for you here at Bob Jeannotte Buick-GMC. Congratulations on your new Envista, we hope you enjoy every mile. Till next time, take care!
NORTHVILLE, MI
Mary M|2020 GMC Terrain
Confirmed Service Customer
5/20/2025
Good service- I was well taken care of
5/20/2025
It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities, as well as friendly and professional service to our guests. Please come see us here at Bob Jeannotte Buick-GMC for any future needs. Have a beautiful day, Mary!
LIVONIA, MI
Sherry D|2025 Buick Encore GX
Confirmed Sales Customer
5/21/2025
Love Bob Jeannotte Dealership! Best in everything they do. Thanks Ray Calvin for another simple purchase process.
RAYMOND CALVIN
5/23/2025
Sherry, thank you so much for your wonderful feedback. We love to hear about our customers excellent experiences, and we are so pleased that Ray delivered just that for you once again. From your family here at Bob Jeannotte Buick-GMC thank you for continuing to choose us for your automotive needs and congratulations on your new Encore. Safe travels!
PLYMOUTH, MI
Diane D|2020 Buick Encore
Confirmed Service Customer
5/21/2025
What happened to ur customer service??
6/3/2025
Thank you for reaching out to us, Diane. We regret to see you were not satisfied with our customer service during your visit. When you have the opportunity, please contact our Customer Experience manager at 734.751.7106, so we can try to restore your confidence in our business. Thank you again for taking the time to share your rating and we hope to hear from you soon. Best Wishes!
NORTHVILLE, MI
Judy W|2023 Buick Envision
Confirmed Service Customer
5/21/2025
Professional from start to finish.
5/28/2025
We're so grateful that you took the time to share your feedback with us here at Bob Jeannotte Buick-GMC. It's our pleasure to serve customers like you. Have a wonderful day, Judy!
CANTON, MI
Ramesh J|2016 Buick Regal
Confirmed Service Customer
5/22/2025
I have been bringing my 2016 Buick Regal to this dealership for last 4 years. I am completely satisfied with the service.
5/28/2025
Thank you for being a return guest and for choosing Bob Jeannotte Buick-GMC for your automotive needs. We look forward to seeing you at your next service visit. Till then, take care, Ramesh!
NORTHVILLE, MI
Dennis B|2025 Buick Enclave
Confirmed Service Customer
5/23/2025
Fast, knowledgeable and professional. The waiting area was clean, but it was a 4pm appointment and no coffee was available.
5/29/2025
Thank you for taking the time to share your rating and feedback with us. We regret to hear there was no coffee available for you during your wait. We will share this with the staff upfront to let them know the areas needed for improvement. Thank you again for choosing Bob Jeannotte Buick-GMC and we look forward to helping again in the future. Take care, Dennis!
LIVONIA, MI
Kevin C|2020 Buick Encore GX
Confirmed Service Customer
5/23/2025
Very good experience, my assigned service advisor Margaret is very knowledgeable and helpful. I needed a loaner car during my service visit as I am looking to purchase a new vehicle, the staff made it all work that the loaner vehicle I was assigned was similar to what I am looking to purchase, allowing me an extended test drive to fully check out the vehicle. Good work all around by the Bob Jeannotte team.
5/29/2025
Wow, we're glad you had such a wonderful experience with us, Kevin! Thank you for letting our team know how we did during your service visit to Bob Jeannotte Buick-GMC. We do look forward to helping again in the future. Till then, Best wishes!
PLYMOUTH, MI
Steven S|2015 Chevrolet Malibu
Confirmed Service Customer
5/21/2025
I brought my car in with a check engine light issue at 9 AM on 5/19. I never got an update all day about what was going on. I finally found out that they never even looked at that day. I did get a call from service rep Margaret the next morning giving me an update. They would try to get the part they needed and finish by the end of the day, 5/20. Did not get any more updates till I called back late in the day. They did get the car done after 2 days in the shop but as I drove it home the check engine light came on again (less than 3 miles). I could not return to the dealer because they were now closed. This morning (5/21) the check engine light was off again we are going to drive it a little bit to see what happens. Not very pleased as we spent $764 for this repair.
CANTON, MI
Aileen F|2021 Buick Encore GX
Confirmed Service Customer
5/21/2025
Felt comfortable my service work was done correctly
5/28/2025
I am happy to hear that our team provided you with excellent service while visiting Bob Jeannotte Buick-GMC. I'll make sure that they receive your feedback; I'm sure it will make there day. Till next time, best wishes, Aileen!
NORTHVILLE, MI
Armand W|2022 GMC 1500 Sierra
Confirmed Service Customer
5/22/2025
They did the job in and out
5/28/2025
Hi there, thank you for taking the time to leave a review for us at Bob Jeannotte Buick-GMC. We are happy we could meet your expectations. Best wishes for an amazing day, Armand!
NORTHVILLE, MI
Dorisel B|2020 GMC Terrain
Confirmed Service Customer
5/22/2025
I made an appointment and when I arrived, I was greeted and the service tech immediately wrote up my oder and used the coupons I had.
5/28/2025
Dorisel, it is wonderful to hear your visit with us was completed quickly and to your satisfaction. We thank you for choosing Bob Jeannotte Buick-GMC and we look forward to your next visit. Have a beautiful day!
NORTHVILLE, MI
Brett J|2024 GMC Yukon XL 1500
Confirmed Service Customer
5/23/2025
They quickly assessed the issue with my tire, and got it fixed and I was out the door with no issues. Thanks everyone!
5/28/2025
We're pleased to know we have been able to exceed your expectations and really help you out during your visit to Bob Jeannotte Buick-GMC. We sincerely thank you for the positive review and look forward to seeing you again soon. Take care, Brett!
WESTLAND, MI
Chad B|2025 GMC Sierra 1500
Confirmed Service Customer
5/23/2025
Always a great experience
5/29/2025
Hi there Chad, we are very happy to have provided you with such a positive experience. Thank you for choosing Bob Jeannotte Buick-GMC for your automotive needs. Best wishes for a wonderful day!
COMMERCE TOWNSHIP, MI
Thomas P|2001 GMC Sierra 2500HD
Confirmed Service Customer
5/26/2025
As always the service was excellent
5/29/2025
Our goal here at Bob Jeannotte Buick-GMC is for you to be completely satisfied with your dealership experience. We are glad to hear you visit was just that. Please come see us for any future needs. Best wishes, Thomas!
WESTLAND, MI
Thomas M|2025 Buick Encore GX
Confirmed Sales Customer
5/28/2025
Raymond Calvin was very helpful throughout the process. He took time to go through the features of the car with my wife and myself. And then he did it again on another day with my daughter. I would highly recommend him to anyone looking to purchase a new car.
RAYMOND CALVIN
5/29/2025
Thomas, thank you so much for sharing this wonderful feedback for your recent purchase experience. Ray will be overjoyed to hear of your family's satisfaction, as well as the willingness to recommend him. We appreciate you choosing Bob Jeannotte Buick-GMC and congratulate you on the purchase of your new Encore GX. Safe travels to you all!
PLYMOUTH, MI
Vince A|2025 GMC Sierra 1500
Confirmed Sales Customer
5/25/2025
Steve Dickson continues to be very helpful in every aspect of this vehicle purchase - experience has been awesome so far!
STEVEN DICKSON
5/29/2025
We couldn't be happier that Steve provided you with an excellent car buying experience. He is a valuable piece to our sales team here at Bob Jeannotte Buick-GMC and we are so grateful to have him. Thank you again for letting us earn your business and we look forward to working with you again. Congratulations and safe travels, Vince!
PLYMOUTH, MI
Clare K|2022 Buick Encore GX
Confirmed Service Customer
5/28/2025
Very helpful with seat memory problem (operator error). Chris fixed before scheduled oil change.
5/29/2025
Hello Clare, we are glad we could help! We sincerely thank you for choosing Bob Jeannotte Buick-GMC, please let us know if you have any further questions. Till next time we meet, take care!
CANTON, MI
Nancy W|2003 Chevrolet Cavalier
Confirmed Service Customer
6/1/2025
Everyone at Jeannotte was courteous and professional. They gave us the information we needed regarding our vehicle in a timely manner. We dealt with Chris Moody and were impressed. Thank you!
6/4/2025
Nancy, thank you so much for taking the time to share this wonderful feedback with us. Chris will be thrilled to hear your kind words and to know he delivered the experience he strives to provide. We do hope you continue to choose Bob Jeannotte Buick-GMC for all of your vehicle's needs. Wishing you a beautiful day!
LIVONIA, MI
Kimberly M|2024 Buick Envista
Confirmed Service Customer
6/1/2025
The experience was great
6/4/2025
Thank you for the 5-star rating! We value your feedback and business here at Bob Jeannotte Buick-GMC and can't wait to serve you again. Till next time we meet, take care, Kimberly!
WESTLAND, MI
Michael D|2017 Buick Envision
Confirmed Service Customer
6/2/2025
Your service staff is the main reason why I keep coming back to buying Buick. With people like Margaret Smith taking care of my automotive needs, I always feel I’m getting a fair assessment of what needs to be done.
6/4/2025
Thank you, Michael!!!! We couldn't be more thrilled to receive such excellent words for our service department here at Bob Jeannotte Buick-GMC. Our entire team works very hard to provide top-quality service to our customers and Margaret is an absolute asset to us in that regard. Thank you again for taking the time to share this amazing feedback. Please let us know if there is anything else you need; we are always happy to help. Have a fantastic day!
LIVONIA, MI
Diane M|2018 Chevrolet Cruze
Confirmed Service Customer
5/24/2025
Efficient and very courteous
5/29/2025
Hi there, thank you for taking the time to leave a review for us at Bob Jeannotte Buick -GMC. We're happy we could meet your expectations, Diane. Have a great day!
CANTON, MI
Hernando A|2019 Buick Enclave
Confirmed Service Customer
5/24/2025
Recently I bought a 2019 AWD Enclave Avenida. While in Illinois I had an oil change at Napleton Buick GMC dealership in Shaumburg. The advisor gave a detailed diagnostic report which listed at least four items that needed attention. When I came back to Michigan I asked Margaret Smith at Bob Jeannotte to take care of them. The car has a limited three-month warranty and Margaret got in touch with the warranty company. Within 48 hours a warranty representative came and approved the repairs, one of which was a minor leak on the oil pan/timing chain cover. This was a 19- hour job. The repairs were completed and I have been test-driving the car for a few days now. This is my first Buick and I like it. I am completely satisfied with Bob Jeannotte dealership and I am sorry for the stir I caused when I misplaced the car key and asked Margaret to find it. It was my fault. Thanks!
5/29/2025
Hernando, thank you so much for taking the time to share your experience with us. It is wonderful to hear that Margaret and our service team where able to go above and beyond to get the issues corrected on your Enclave. Please let us know if you have anymore questions or concerns, we are more than happy to help. Have a terrific day!
LIVONIA, MI
John C|2023 GMC Acadia
Confirmed Service Customer
5/28/2025
The service write up gentleman Chris was very friendly and helpful. Answered all my questions told me his name and said if there was anything I needed to let him know. The oil change, tire rotation and car wash was all done in about an hour. The cashier and the man who got my key fob were also very friendly.
5/29/2025
Thank you for the 5-star review and for pointing out our staff that took care of you. We value your business and greatly appreciate you choosing Bob Jeannotte Buick-GMC. We look forward to seeing you at your next service visit. Take care, John!
NORTHVILLE, MI
Girwar K|2024 GMC Sierra 1500
Confirmed Service Customer
5/29/2025
Chris Moody was nice and helpfull
5/29/2025
Thanks for highlighting Chris and how he helped make this such a great experience! We thank you again for choosing Bob Jeannotte Buick-GMC. If you're ever in need of more help, please let us know!
CANTON, MI
Kevin K|2017 Chevrolet Cruze
Confirmed Service Customer
5/30/2025
fairly quick oil change. good staff. nice to get car wash.
6/3/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Jeannotte Buick-GMC, and we hope to see you again soon. Have an amazing day, Kevin!
NORTHVILLE, MI
Ernest F|2007 Chevrolet Trailblazer
Confirmed Service Customer
6/2/2025
As always the service department did an excellent job. Chris was very helpful and took care of everything I needed.
6/4/2025
Thanks for sharing the word about Bob Jeannotte Buick-GMC. We really appreciate your positive feedback and 5-stars for our service department. We look forward to seeing you again. Take care, Ernest!
PLYMOUTH, MI
William R|2025 GMC Sierra 1500
Confirmed Service Customer
6/3/2025
Everyone at the dealership is top-notch five star service all around from the moment I walked in to the moment I left and every time I come in for service or have any questions.
6/4/2025
On behalf of our team at Bob Jeannotte Buick-GMC, thanks so much for this amazing review. It means a lot to us. We're always happy to help if anything else comes up. Take care, William!
TROY, MI
Richard R|2025 GMC Sierra 1500
Confirmed Sales Customer
6/4/2025
Brent was very friendly and knowledgeable in assisting me to select my next lease vehicle. I ended up with exactly what I wanted at a great price!
BRENT ADANI
6/5/2025
We couldn't be happier that Brent provided you with such an excellent sales experience. Getting exactly what you want and at a great price is what our team strives to deliver to all of our clients. Thank you again for choosing Bob Jeannotte Buick-GMC for the purchase of your new GMC Sierra 1500. We hope you enjoy each and every mile. Safe travels, Richard!
LIVONIA, MI
Sheryl U|2023 Buick Encore GX
Confirmed Service Customer
6/4/2025
Repairs done quickly and completed on time. Chris is very helpful, patient and thorough.
6/5/2025
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Bob Jeannotte Buick-GMC and we hope to see you again. Take care, Sheryl!
PLYMOUTH, MI
Gregory L|2025 GMC HUMMER EV Pickup
Confirmed Sales Customer
6/4/2025
Brian Braford was great. Perfect vehicle buying experience. He made everything easy for me and helped streamline the process to accommodate my busy schedule.
BRIAN BRAFFORD
6/5/2025
Thank you for your kind review; we are happy to pass along your comments for Brian to let him know to keep up the amazing work. We appreciate you taking the time to travel to Bob Jeannotte Buick-GMC for the purchase of your 2025 GMC Hummer EV. If you are in need of anything, please don't hesitate to reach out. Enjoy that ride and safe travels, Gregory!
METAMORA, MI
Jozef C|2025 GMC Yukon
Confirmed Sales Customer
6/4/2025
Very efficient process. Ray was very helpful.
RAYMOND CALVIN
6/5/2025
We are glad you found Ray to be so helpful during your vehicle purchase. We do appreciate you choosing Bob Jeannotte Buick-GMC and look forward to working with you again. Congratulations on your new 2025 Yukon. Till next time, best wishes, Jozef!
NORTHVILLE, MI
Carl B|2023 Chevrolet Blazer
Confirmed Service Customer
6/9/2025
The dealership always provides excellent service. Thank You
6/9/2025
On behalf of our team at Bob Jeannotte Buick-GMC, thanks so much for this positive review. It means a lot to us. Come back and visit anytime. Take care, Carl!
PLYMOUTH, MI
Gail S|2023 Buick Encore GX
Confirmed Service Customer
6/9/2025
REquested check of radio; Onstar services drop, cause blank screen after directions for turn by turn have been sent to vehicle. This is a repeating condition. Service writer informed me that I would need another appointment, possibly at a different location needing to leave the vehicle for 24 to 48 hours. No offer to make an appointment or solution for alternate transportation while my vehicle was being diagnosed.
NORTHVILLE, MI
Edwin N|2021 Buick Enclave
Confirmed Service Customer
6/4/2025
Fast and good price.
6/4/2025
We're always happy when customers like you enjoy your time at Bob Jeannotte Buick-GMC. The team can't wait to welcome you back for your next visit. Have a wonderful day, Edwin!
PLYMOUTH, MI
Kim K|2025 Buick Encore GX
Confirmed Sales Customer
6/4/2025
My experience was better than I would have ever expected Ray was super helpful from the time he responded to my online inquiry. He was very knowledgeable and able to answer my questions. I will definitely recommend the dealership and Ray in the future.
RAYMOND CALVIN
6/5/2025
Congratulations on your new vehicle! Thanks for sharing your experience with us--we always appreciate hearing from our customers. Ray will be ecstatic to hear your wonderful feedback and willingness to recommend him. Enjoy your new 2025 Encore GX and please let us know if there is anything else we can do for you. Welcome to the Bob Jeannotte Buick-GMC family!
SUPERIOR TOWNSHIP, MI
Rishi G|2022 Buick Enclave
Confirmed Service Customer
6/8/2025
Body shop and service department they are great. George is best he knows how to make customers happy. Easy to schedule appointments
6/9/2025
Hello, we really appreciate your feedback and the time it takes to share your experience. George and the service team will be overjoyed to receive your praise. If you have any further needs or questions, please call or stop by were always happy to help. Have a great day, Rishi!
CANTON, MI
Kermit S|2025 Buick Envision
Confirmed Sales Customer
6/11/2025
Everything was handled professionally, excellent transaction.
RAYMOND CALVIN
6/11/2025
On behalf of the Bob Jeannotte Buick-GMC team, we thank you for allowing us to earn your business. We appreciate you sharing your sales experience with us and others and we look forward to servicing your new Envision in the future. Till next time, take care and safe travels, Kermit!
NORTHVILLE, MI
Vicki F|2025 GMC Sierra 1500
Confirmed Sales Customer
6/11/2025
Brian is easy to work with
BRIAN BRAFFORD
6/11/2025
Thanks, Vicki! It is great to hear Brian was so easy to work with during the purchase of your new vehicle. Congratulations on your new GMC Sierra, we sincerely hope you enjoy every mile. Safe travels!
WHITMORE LAKE, MI
Nancy W|2017 Chevrolet Malibu
Confirmed Service Customer
6/11/2025
I needed new brakes. Your dealership was able to install new brakes within the day. Everyone I dealt with was very polite and efficient and most helpful. I know when I bring my car to your dealership that the work will be done expertly and timely.
6/11/2025
Thank you for returning to Bob Jeannotte Buick-GMC for your automotive needs. We value your feedback and also take pride in knowing that we delivered an experience that left you completely satisfied with the service you received. It was our pleasure serving you, Nancy, have an amazing day!
LIVONIA, MI
Barbara K|2022 Buick Encore GX
Confirmed Service Customer
6/11/2025
Service team was very helpful and efficient and friendly.
6/17/2025
Hi there Barbara, your satisfaction is our top priority. We're happy to hear you had such a positive experience with our team! Thank you again for choosing Bob Jeannotte Buick-GMC. We look forward to seeing you again. Take care!
SOUH LYON, MI
Barbara G|2021 Buick Encore
Confirmed Service Customer
6/10/2025
Last minute decision for oil change, tire rotation and was able to come in same day for 4:30 appt. Service person asked questions about how car was running; advised what was and was not necessary. Used my dealer coupon.
6/10/2025
Hello Barbara, we're happy to hear you had such a positive experience with Chris during your service appointment at Bob Jeannotte Buick-GMC. We sincerely appreciate your business and for taking the time to share your feedback. Please let us know what we can do for you in the future. Till then, best wishes!
PLYMOUTH, MI
David L|2023 Buick Envision
Confirmed Service Customer
6/10/2025
Excellent service and friendly staff.
6/10/2025
Our team is overjoyed to receive your excellent feedback! Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Jeannotte Buick-GMC and we hope to see you again soon. Take care, David!
NORTHVILLE, MI
Nicholas S|2025 Buick Encore GX
Confirmed Sales Customer
6/11/2025
Brent Adani was fantastic! He pulled the only the vehicles I was interested in, gave me the run-down on the pros/cons of each (2 very similar models with slight differences). Ran all my quote numbers quickly and put them side by side so we knew exactly what we were getting into for cost/payments. All around great service, communication, and in the end a great deal on the car we wanted! Can't ask for more when they've already given you everything you wanted, exactly as you wanted it!
BRENT ADANI
6/11/2025
Thank you for taking the time to share your positive rating, Nicholas! We will be sure to share this with Brent to let him know to keep up the amazing work and we're hoping you'll stop into Bob Jeannotte Buick-GMC again. Safe travels!
CANTON, MI
Michael D|2023 GMC Sierra 2500 HD
Confirmed Service Customer
6/13/2025
I cannot tell you enough how valuable Margaret in service is to your dealership. She is on top of everything and anytime we come in she takes great care of either myself or my wife. We are longtime customers and will continue to be with people like her working there. She is extremely efficient, friendly and knows her job well.
6/17/2025
Wow, we are blown away by your positive words and feedback for your recent service visit with us here at Bob Jeannotte Buick-GMC. We really appreciate the time you took to write such detailed feedback and kind words for Margaret. She will be thrilled to receive your praise for her hard work. Thank you again for your business and we look forward to your next visit. Best wishes, Michael!
PLYMOUTH, MI
Edsel T|2023 Chevrolet Silverado 1500
Confirmed Service Customer
6/13/2025
Outstanding!!!
6/17/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had an outstanding experience with us. Thank you for choosing Bob Jeannotte Buick-GMC. We look forward to your next visit. Best wishes, Edsel!
COMMERCE TOWNSHIP, MI
Howard T|2023 GMC Terrain
Confirmed Service Customer
6/17/2025
Well pleased with my service
6/18/2025
Thank you for rating our service as 5-stars. The team here at Bob Jeannotte Buick-GMC is thrilled to receive your feedback. We can't wait to welcome you back. Take care, Howard!
NORTHVILLE, MI
Richard O|2020 Chevrolet Equinox
Confirmed Service Customer
6/12/2025
Chris Moody took good care of me. Very professional and he inspired confidence in my choice to bring my car to this dealership.
6/17/2025
Richard, we are so pleased to read your wonderful feedback for Chris. He will be thrilled to know he delivered such an excellent experience for you and inspired the confidence that will bring you back to see us at Bob Jeannotte Buick-GMC. Thanks again for taking the time to share your feedback and rating. Please don't hesitate to reach out if your need anything else. Have a fantastic day!
LIVONIA, MI
Thomas S|2024 Buick Enclave
Confirmed Service Customer
6/13/2025
Everyone was super courteous and helpful. The waiting area was really nice with things to do while waiting for my vehicle. I hope to be back for all of my service needs.
6/17/2025
Hi, thanks for your praise and kind comments about our Bob Jeannotte Buick-GMC team. We are thrilled to see you had the 5-star experience we strive to deliver to all of our customers. Please let us know if you need anything else, we're always happy to help. Till the next time we meet, take care, Thomas!
LIVONIA, MI
Ken M|2022 Buick Enclave
Confirmed Service Customer
6/16/2025
Great community dealership with fair prices, great team, good location
6/17/2025
Thank you for choosing Bob Jeannotte Buick-GMC for your automotive needs. We value your business and greatly appreciate your wonderful feedback about our dealership. We're looking forward to your next visit with us. Have an amazing day, Ken!
NOVI, MI
Ibrahim T|2002 Buick LeSabre
Confirmed Service Customer
6/16/2025
Great service
6/17/2025
Ibrahim, we are so grateful to have you back to Bob Jeannotte Buick-GMC and for taking the time to leave us this great feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHESTERFIELD, MI
Michael S|2024 Buick Enclave
Confirmed Service Customer
6/16/2025
Prompt service from knowledgeable employees.
6/17/2025
It is great to hear everything was done quickly and to your satisfaction, Michael! We will be sure to pass along your feedback to let everyone know to keep up the amazing work. From your friends here at Bob Jeannotte Buick-GMC, thank you for your business and we look forward to servicing your Enclave again in the future. Take care!
NORTHVILLE, MI
Nicole D|2025 Buick Enclave
Confirmed Sales Customer
6/18/2025
We have leased or purchased 7 vehicles from Ray Calvin in 5 years. We love working with him and also recommend!
RAYMOND CALVIN
6/18/2025
Ray will be overjoyed to hear of your satisfaction and willingness to recommend him. We truly appreciate your business and for taking the time to share your sales experience at Bob Jeannotte Buick-GMC. Congratulations on your new Enclave, we hope you enjoy every mile. Safe travels, Nicole!
PLYMOUTH, MI
James B|2021 Buick Enclave
Confirmed Service Customer
6/19/2025
Margaret Smith is fantastic
6/19/2025
We can't thank you enough for your rating and the kind words for Margaret. Your review means a lot to us and lets us know that were on the right track here at Bob Jeannotte Buick-GMC. We look forward to seeing you again, James!
PLYMOUTH, MI
Christine R|2024 Chevrolet Equinox
Confirmed Service Customer
6/19/2025
Quick, efficient service appointment with Margaret.
6/19/2025
We can't wait to share you 5-star review with Margaret; she will be thrilled to receive your feedback. We sincerely value your business and look forward to your next visit to Bob Jeannotte Buick-GMC. Till then, take care, Christine!
NORTHVILLE, MI
William B|2023 Chevrolet Silverado 1500
Confirmed Service Customer
6/21/2025
Friendly people did what they said they would do.
6/24/2025
We want all our clients to have a comfortable and stress-free experience with us! Thank you for choosing Bob Jeannotte Buick-GMC for your automotive needs. We are always more than happy to assist you if anything else comes up. Take care, William!
NORTHVILLE, MI
Joseph T|2025 Buick Envision
Confirmed Sales Customer
6/22/2025
OUR SALEPERSON LEFT, DURNING THE CLOSING OF THE SALE. "DID WE RECEIVE ALL THE CORRECT PAPERS.? IS THERE A BOOK OR VIDEO TO WATCH SO WE CAN LEARN "WHAT" ALL THE NEW ITEMS CAN "GO ON or OFF." THIS IS THE # 5 or # 6 CAR WE HAVE PURCHASED AT THIS DEALERSHIP. JOE THOMAS 6/22/2025
BRETT JOHNSON
6/24/2025
Joseph, we apologize for this inconvenience and abrupt occurrence during the purchase of your Envision. We do take pride in knowing our customers are completely satisfied. If there is anything you need going forward, please feel free to contact me directly and I will be sure to get your questions answered (Brianne Johnson- brijohnson@jeannotte.com/734.451.7106). Congratulations and safe travels in your new Envision!
CANTON, MI
Sharane F|2022 Buick Envision
Confirmed Service Customer
6/23/2025
I didn't get the young lady's name, but she sits at the first desk as you drive into the service bay. I had scheduled my appointment online but when I arrived it was not in your system. I thought I would need to reschedule but was quickly told that it was your system error and not mine and was fit right into the schedule for all the services I had requested. I was very impressed and happily surprised that I didn't need to reschedule.
6/24/2025
Thank you so much for taking the time to share your experience with us here at Bob Jeannotte Buick-GMC. We are glad to hear Margaret was able to deliver a wonderful service visit for you even with the mix up with the online appointment. Please don't hesitate to reach out if you need anything or have any questions. Till next time, take care, Sharane!
CANTON, MI
Tammie H|2024 GMC Terrain
Confirmed Service Customer
6/23/2025
Great service! Friendly staff! Dave the shuttle service guy was super nice!
6/24/2025
We can't thank you enough for the kind review for Dave and our staff. Your review means a lot to us and lets us know we are staying on track here at Bob Jeannotte Buick-GMC. We do hope we can be of assistance in the future. Take care, Tammie!
PLYMOUTH, MI
Mary F|2023 GMC Terrain
Confirmed Service Customer
6/23/2025
Not good. Dealership is good so R employees are not
6/24/2025
Hello, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact us at (734) 451-7106 at your earliest convenience. We hope to hear from you soon. Take care, Mary!
CANTON, MI
William Y|2025 GMC Canyon
Confirmed Sales Customer
6/18/2025
Ray Calvin made it a pleasurable experience by having everything ready for me when I arrived. Was the easiest car buying process I have ever had.
RAYMOND CALVIN
6/19/2025
William, it is great to hear everything was done quickly and to your satisfaction. We appreciate you making the trip all the way to Plymouth for the purchase of your 2025 Canyon. Please don't hesitate to reach out to Ray or any of us here at Bob Jeannotte Buick-GMC if you need anything else. Congratulation and safe travels!
FRANKENMUTH, MI
Marlene D|2020 Buick Encore GX
Confirmed Service Customer
6/18/2025
As usual......great service........specially Margaret Smith. Don't let her get away!!!!
6/19/2025
As one of our valued customers, we sincerely thank you for continuing to choose Bob Jeannotte Buick-GMC and for your wonderful remarks for Margaret. We look forward to seeing you again. Take care, Marlene!
PLYMOUTH, MI
Mark B|2021 GMC Yukon
Confirmed Service Customer
6/20/2025
My car was towed in after a faulty fuel management system issue. The only thing that would have been nice is if I was offered a loaner vehicle given the uncertainty of the repair timeline. I have been a long term customer and have purchased three vehicle from the dealership. My service person was great and explained the issue when I left.
6/24/2025
Mark, thank you for taking the time to share your honest feedback and for giving us constructive ways in which we can improve. We appreciate you continuing to choose Bob Jeannotte Buick-GMC and look forward to servicing your Yukon again in the future. Have an amazing day!
PLYMOUTH, MI
William W|2018 Chevrolet Sonic
Confirmed Service Customer
6/20/2025
Oil change and great service!
6/20/2025
Thanks for this excellent feedback and for choosing Bob Jeannotte Buick-GMC for your automotive needs. We appreciate you being a customer and helping to share the word about our great service department. If you need anything else, please feel free to give us a call or just stop by. Have a wonderful weekend, William!
PLYMOUTH, MI
Andrea M|2025 GMC Terrain
Confirmed Sales Customer
6/20/2025
The process for leasing my new GMC was efficient. I have been doing business with Bob Jeannotte for many years. And once again, my salesman, Ray Calvin, went over and above to make sure I leased what I wanted!
RAYMOND CALVIN
6/20/2025
Andrea, as one of our valued guests, we sincerely thank you for continuing to choose Bob Jeannotte Buick-GMC. Ray will be happy to know you are satisfied with the leasing process for your new Terrain. Thanks again for sharing your sales experience and we look forward to your next visit. Safe travels!
MILFORD, MI
Kathy J|2023 Buick Enclave
Confirmed Service Customer
6/24/2025
Chris Moody was great! Very professional and clear communication
6/24/2025
Thank you for being a Bob Jeannotte Buick-GMC customer, Kathy. We appreciate your business and for taking the time to share these wonderful words for Chris. We couldn't be happier to hear he delivered such a wonderful service visit for you. If you need anything, please don't hesitate to call or stop by. Best wishes till we meet again!
CANTON, MI
James G|2022 Buick Envision
Confirmed Service Customer
6/25/2025
From drop off to pick up things went smoothly and efficiently.
6/26/2025
We can't wait to share your 5-star review with our service team. They will be thrilled to hear your praise. Thank you again for choosing Bob Jeannotte Buick-GMC and we look forward to servicing your Envision in the future. Take care, James!
NORTHVILLE TWP, MI
Marcie J|2025 GMC Acadia
Confirmed Sales Customer
6/25/2025
Ray was easy to work with- responsive and made it a great experience!
PLYMOUTH, MI
Marcia S|2019 Buick Encore
Confirmed Service Customer
6/26/2025
It’s the positive personality of the staff that I saw. It seemed that they were happy to be there. Kudos to Margaret and to the gentleman who, when my work was done, drove my car into the service area for me during a pouring rain. Thank you.
6/30/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Jeannotte Buick-GMC! Please let us know if you have any further questions or concerns. Till next time, take care, Marcia!
CANTON, MI
Kristen M|2026 GMC Terrain
Confirmed Sales Customer
6/26/2025
My experience at Bob Jeannotte Buick GMC was excellent. I had terrible experiences at Kia dealerships all over Metro Detroit, buying from this dealership was painless and easy.
STEVEN DICKSON
6/30/2025
Hello Kristen, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bob Jeannotte Buick-GMC. Thank you so much again for your feedback. We hope you have a great day!
LIVONIA, MI
Deborah L|2020 Chevrolet Equinox
Confirmed Service Customer
6/26/2025
Service rep Chris was very attentive. I took my car in on Friday because the engine light was on. Of course, the light wasn’t on Friday. Chris talked to tech and identified possible causes. Chris let me know what was going on each day. I had my car back by Tuesday.
6/30/2025
Hi, thank you for your kind review; we are happy to pass along your comments to Chris here at Bob Jeannotte Buick-GMC! He will be so thrilled to receive your praise and to know you're completely satisfied. If anything else comes up, we are always happy to help. Take care, Deborah!
PLYMOUTH, MI
Susan H|2020 Buick Encore
Confirmed Service Customer
6/27/2025
Serviceman did a good job
PLYMOUTH, MI
Larry C|2024 GMC Terrain
Confirmed Service Customer
6/27/2025
Very courteous and efficient
PLYMOUTH, MI
James A|2021 GMC Terrain
Confirmed Service Customer
6/29/2025
See my google review.
ROSEVILLE, MI
Alvin C|2017 Buick Encore
Confirmed Service Customer
6/30/2025
THANKS TO MARGARET FOR HELPING ME AND ARRAINGING THE SHUTTLE TO AND FRO
PLYMOUTH, MI
Dorothy K|2024 Buick Envista
Confirmed Service Customer
6/30/2025
Timely
SOUTH LYON, MI
Brenda M|2026 GMC Terrain
Confirmed Sales Customer
6/25/2025
Ive been long time customer and never had bad experience
RAYMOND CALVIN
6/27/2025
Thank you so much for this wonderful feedback, Brenda. We couldn't be happier to hear you once again had the 5-star experience we strive to deliver to all of our customers at Bob Jeannotte Buick-GMC. Congratulation on the purchase of your 2025 Terrain. We look forward to working with you for many years to come. Safe travels!
ALLEN PARK, MI
David N|2019 GMC Yukon
Confirmed Service Customer
6/26/2025
Always good the people from service writer (Sean) to techs to the Porter . All very nice and fast,friendly and amazing . Thanks
6/30/2025
Thank you so much for this amazing feedback, David. Our entire team here at Bob Jeannotte Buick-GMC work very hard to deliver outstanding experiences for our customers, and it is wonderful to see that is exactly what your visit with us was. We hope you have a great day!
LIVONIA, MI
Brent A|2024 GMC HUMMER EV SUV
Confirmed Service Customer
6/28/2025
Top notch
NORTHVILLE, MI
Dennis B|2018 Buick Envision
Confirmed Service Customer
6/28/2025
All good
PLYMOUTH, MI
Scott M|2019 Buick Encore
Confirmed Service Customer
6/28/2025
The Body Shop did an excellent job repairing the fender on our 2019 Encore. The office staff did a great job keeping us informed and working with the insurance company.
PLYMOUTH, MI
Denise P|2024 Buick Enclave
Confirmed Service Customer
7/1/2025
It was great yet 2 hours and 25 minutes was a long time for an oil change/inspection (with a scheduled appointment). I believe the work was done very well, however!
7/3/2025
Thank you for taking the time to share your honest feedback, it helps us to know where our team isn't hitting the mark we strive to achieve here at Bob Jeannotte Buick-GMC. Despite your long wait time, we do appreciate you still rating your service visit as 5-star. Thank you again for your business and we look forward to delivering a more efficient service visit in the future. Take care, Denise!
NORTHVILLE, MI
Timothy B|2025 Buick Enclave
Confirmed Sales Customer
7/2/2025
Steve Dickson (my salesman) went above and beyond to get us set up with information, ideas, information and expertise to make this experience seamless.
STEVEN DICKSON
7/3/2025
Hi there Timothy, we are very happy to have provided you with such a great experience. We appreciate you taking the time to share it with us. From your friends here at Bob Jeannotte Buick-GMC, we look forward to working with you again. Wishing you many happy miles in your new Enclave. Till next time, take care!
NORTHVILLE, MI
Tina L|2025 Buick Envision
Confirmed Sales Customer
7/2/2025
The salesman I worked with, Ray Calvin, was fantastic to work with. He was patient and attentive with all of my questions, showed me a variety of options for the specific vehicle I was looking at, and also took the necessary time to ensure I could navigate all the settings in my new vehicle (previous vehicle purchase was in 2012, so the dashboard is considerably different).
RAYMOND CALVIN
7/3/2025
Tina, we're glad that Ray was able to address your purchasing needs and place you in a vehicle that met your specifications. We appreciate you once again choosing Bob Jeannotte Buick-GMC and we hope that you enjoy your new Envision. Please come back and see us again. Have an amazing 4th of July!
CANTON, MI
John D|2025 GMC Sierra 1500
Confirmed Sales Customer
7/2/2025
Ray Calvin was very professional
RAYMOND CALVIN
7/3/2025
On behalf of the Bob Jeannotte Buick-GMC team, we thank you for allowing us to earn your business. We appreciate you sharing your sales experience with us and others and we look forward to servicing your new Sierra in the future. Have a great day, John!
MILFORD, MI
Margaret S|2025 Buick Enclave
Confirmed Sales Customer
7/3/2025
Our salesperson, Steve Dickson was outstanding to work with. He was not only professional but cared about our experience! We have bought vehicles in the past from Bob Jeannotte Buick GMC and will continue to do business with them because of the customer service they provide.
STEVEN DICKSON
7/9/2025
We are glad to hear that Steve delivered such an outstanding purchase experience for you. We appreciate you taking the time to share your feedback and we couldn't be more pleased to read that our staff is what continues to bring you back to Bob Jeannotte Buick-GMC. Congratulations and safe travels in your new Enclave, Margaret!
NORTHVILLE, MI
James M|2019 Buick Envision
Confirmed Service Customer
7/5/2025
Friendly staff
7/8/2025
Thank you so much for sharing, James! It is wonderful to hear the staff at Bob Jeannotte Buick-GMC took such great care of you. We hope to be of service to you again down the road. Have a wonderful day!
ALLEN PARK, MI
Helen C|2025 Buick Encore GX
Confirmed Sales Customer
7/5/2025
Steve Dickson was very pleasant,, patient,, helpful and knowledgeable In helping us with our new Encore gx lease. This is our third car lease from Him and highly recommend him to our friends, if needed.
STEVEN DICKSON
7/9/2025
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive sales experience at Bob Jeannotte Buick-GMC. Congratulations and we hope you enjoy every mile in your Encore GX. Have a beautiful day, Helen!
PLYMOUTH, MI
Ibrahim T|2002 Buick LeSabre
Confirmed Service Customer
7/8/2025
Smooth and easy. Service department is great
7/8/2025
We're glad to hear we delivered such a smooth and easy service visit. If there is anything further we can do for you here at Bob Jeannotte Buick-GMC, we're always happy to help. Take care, Ibrahim!
CHESTERFIELD, MI
Gary B|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
7/8/2025
Everything was done in timely manner.
7/8/2025
Our team strives to deliver an excellent experience for our customers, and we are glad you found that to be the case during your visit to Bob Jeannotte Buick-GMC. If you have any further needs, please reach out or stop in to see us. Till next time, best wishes, Gary!
FARMINGTON, MI
Cristina G|2021 GMC Yukon
Confirmed Service Customer
7/9/2025
My car is currently there for the 3rd time for water leaking thru the seat belt holders, ceiling lights and center sun roof control panel. They did not fix the issue the first 2 times it was there, so now a week later, they still have my car. Margaret in the service department is very passive aggressive.
7/9/2025
Cristina, our team is working hard to pinpoint that water leak on your Yukon; we apologize for the inconvenience and frustration this has caused. We do hope that our efforts will pay off and the result will be your complete satisfaction. While we continue to work to a remedy, have a great day and we will talk with you again soon!
NORTHVILLE, MI
Collin K|2019 Chevrolet Equinox
Confirmed Service Customer
6/30/2025
Most kind dealership!
NORTHVILLE, MI
Marianne O|2019 GMC Acadia
Confirmed Service Customer
6/30/2025
I received the outstanding service I've come to expect from Margaret and the service team. Always a pleasure bringing my car to Bob Jeannotte
CANTON, MI
Alexander B|2024 Chevrolet Silverado 1500
Confirmed Service Customer
7/1/2025
2.5 hour oil change. Yikes
7/8/2025
Your feedback helps us to improve, so thank you for taking the time to let us know how we did. Providing specific feedback helps us to grow and pinpoint where those improvements need to be made. We thank you for your business and we look forward to working with you again in the future. Have a great day, Alexander!
CANTON, MI
Michael S|2024 Buick Enclave
Confirmed Service Customer
7/4/2025
Service department did well. Unfortunately, even though my 2024 Enclave was under warranty, there is difficulty finding the part to repair the stabilizer link. I know the 2024 was the last year of a platform that was made for more than 10 years. It's still disappointing that GM Parts doesn't have a service part readily available.
7/9/2025
Michael, we would like to express our sincerest apologize for the frustration the delay of the part has caused; we feel that frustration here at the dealership as well. We thank you for being a valued customer of Bob Jeannotte Buick-GMC and we look forward to working with you for many years to come. Please don't hesitate to reach out if your need anything. Take care!
NORTHVILLE, MI
Christine S|2025 GMC Yukon
Confirmed Sales Customer
7/8/2025
Great
RAYMOND CALVIN
7/9/2025
Congratulation on your new 2025 Yukon! We are so pleased to see Ray delivered the 5-star purchasing experience he strives to provide. Thank you again for choosing Bob Jeannotte Buick-GMC and we look forward to servicing GMC in the near future. Safe travels, Christine!
NORTHVILLE, MI
Paul Z|2014 GMC 1500 Sierra
Confirmed Service Customer
7/9/2025
You have good staff. Give them a pay raise.
7/9/2025
Paul, it is our pleasure serving customers like you! We really appreciate you taking the time to leave us this feedback and we are happy to know our staff took such good care of you. Till the next time we meet, best wishes!
REDFORD TWP, MI
Bonnie W|2025 Buick Encore GX
Confirmed Service Customer
7/10/2025
Everyone was very courteous and helpful. I also appreciated the car wash!
7/18/2025
Bonnie, we thank you so much for rating us 5-stars, as well as for your kind feedback. We appreciate you choosing Bob Jeannotte Buick-GMC for your automotive needs and we look forward to working with you for many years to come. Have a wonderful day!
CANTON, MI
John D|2025 GMC Sierra 1500
Confirmed Service Customer
7/11/2025
Everything went well
7/18/2025
Hi there, John, we are very happy to have provided you with such a positive experience! Feel free to reach out to us here at Bob Jeannotte Buick-GMC if you need anything. Have an amazing day!
MILFORD, MI
Linda W|2017 Buick Encore
Confirmed Service Customer
7/9/2025
Everyone, as always, was very kind and answered my questions politely
7/9/2025
Thank you for taking the time to leave your feedback and for mentioning how our staff was able to make this a 5-star experience for you. We'll be sure to share your praise with them! We also truly appreciate you continuing to choose Bob Jeannotte Buick-GMC for all of your automotive needs and we look forward to your next visit with us. Have an amazing day, Linda!
LIVONIA, MI
Sandra C|2025 Buick Envista
Confirmed Sales Customer
7/9/2025
Jake was a pleasure to work with!
JACOB ROBERTS
7/15/2025
Sandra, we are so pleased to hear Jake delivered such a wonderful purchasing experience for you. He is a treasure, and we are so grateful to have him on our Bob Jeannotte Buick-GMC sales team. Please let us know if you have any further questions, we are always happy to help. Congratulations and safe travels in your new Envista!
WEST BLOOMFIELD, MI
Adam B|2025 GMC Sierra 1500
Confirmed Sales Customer
7/9/2025
Great experience, made the whole process as seamless as possible.
BRENT ADANI
7/15/2025
Thank you so much for your recent purchase from Bob Jeannotte Buick-GMC. We appreciate you being part of our family and helping to share the word about us. We will make sure to share your feedback with Brent to let him know to keep up the excellent work. Till the next time we meet, take care and safe travels, Adam!
NORTHVILLE, MI
Craig T|2025 Buick Enclave
Confirmed Service Customer
7/16/2025
The scheduling, vehicle drop-off and work completed were fine. There were two issues, one that is a big issue for me. I just got a 2025 Enclave Avenir with the light gray and blue interior. Love it. I was concerned with having the first oil change and service done at your dealership because there was dirt and grease on my prior vehicles from shoes I had serviced. This happened 2-3 times prior. I asked the person prepping my new car to put plastics across the carpet as well as the paper for extra protection, which he kindly did. When I picked up the car the plastic was pushed to the side, still in my car, and there was dirt and grease on the scuff plate, foot rest pad, and carpet. After two bouts of cleaning it up it was OK. This experience is very disappointing to me. I hope you can find a way to prevent the workers from dirtying the vehicles they are cleaning. The second issue I had was water spots after the wash. I believe they ten the car through the wash but there were water spots on my chrome and mirrors. If they didn’t wash it, then it was my fault. Thanks for the chance to input.
7/21/2025
Craig, your input is always appreciated! Receiving feedback from our customers is the best training for our team, it also lets our management know where more training and attention is needed, so we thank you for that. We would also like to apologize for the condition in which your vehicle was returned to you, and the situation your shared with us, this is not something that is tolerated here at Bob Jeannotte Buick-GMC. Please reach out to our customer experience manager (brijohnson@jeannotte.com or 734.451.7106) if you would like to discuss this further or have any further input to provide, we are always striving to do better. Thank you and we do hope to see you again down the road. Take care!
PLYMOUTH, MI
Tara L|2024 Buick Encore GX
Confirmed Service Customer
7/11/2025
Thank you!
7/18/2025
Hello Tara, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bob Jeannotte Buick-GMC. We sincerely value your business and look forward to your next visit. Best wishes for a beautiful day!
PLYMOUTH, MI
Ted K|2017 Buick Encore
Confirmed Service Customer
7/13/2025
Everything went Great and Everyone was very Friendly.
7/18/2025
Ted, thank you so much for choosing Bob Jeannotte Buick-GMC. We appreciate you being a customer and for taking the time to share your feedback to let us know how our team did. If you need anything, please call us or just stop by. Till next time we meet, take care!
NORTHVILLE, MI
John A|2024 Chevrolet Blazer
Confirmed Service Customer
7/14/2025
prompt and courteous service. very clean facility.
7/18/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. We are so happy to know your found that to be the case during your visit. Please come see us at Bob Jeannotte Buick-GMC for any future needs. Have a wonderful day, John!
NORTHVILLE, MI
Ibrahim T|2002 Buick LeSabre
Confirmed Service Customer
7/16/2025
Quick and easy.staff very attentive
7/21/2025
Thanks for taking the time to rate us 5-stars! We are happy to hear the team at Bob Jeannotte Buick-GMC took such great care of you during your recent service visit. Until the next time we meet, have a wonderful day and take care!
CHESTERFIELD, MI
Jayson S|2024 Buick Envision
Confirmed Sales Customer
7/17/2025
this is the second time we bought a car through Steve Dickson. Great guy. Loved working with him.
STEVEN DICKSON
7/23/2025
We are pleased to hear Steve once again delivered an excellent purchase experience during your visit to Bob Jeannotte Buick-GMC. We really appreciate you taking the time to leave him a 5-star review, it will mean a lot to him. Congratulations and safe travels in your new Envision, Jayson!
FARMINGTON HILLS, MI
Kurt W|2018 Buick Enclave
Confirmed Service Customer
7/18/2025
My service appointment was at 1:30 p.m. for an oil change. I had to wait 1 hour and 40 minutes which was longer than I have ever had to wait without out an appointment.
7/21/2025
Kurt, thank you for taking the time to share your feedback for your recent service appointment. We are disappointed to hear of your long wait time, this input/experience will be implemented into our continuous training and strife for complete satisfaction. We do hope you will continue to choose Bob Jeannotte Buick-GMC for your automotive needs. Best wishes for a wonderful day!
NORTHVILLE, MI
Lou M|2024 Buick Enclave
Confirmed Service Customer
7/20/2025
Very professional staff Sean, Chris and Margaret do their jobs well.
7/21/2025
Thank you so much for taking the time to highlight our team members who delivered a great experience for you while visiting Bob Jeannotte Buick-GMC. We appreciate you continuing to choose us for your automotive needs and we look forward to helping again in the future. Take care, Lou!
NORTHVILLE, MI
Paul G|2009 Buick Enclave
Confirmed Service Customer
7/20/2025
Our 2009 Buick Enclave required significant front-end repairs. Margaret, our service advisor was very professional and kept in contact during the two-week process. When we picked up the car, we noticed there was some grease on the carpet. Margaret took immediate action to clean this up. Durig her short test drive to the body shop she noticed something was not right with the car. She spoke with her mechanics, and they identified another issue. Margaret has a new sensor delivered within a couple of days and prioritized our repair. Kudos to Margaret for assisting us with the repairs to our vehicle.
7/21/2025
Paul, we are overjoyed to hear that Margaret took such good care of you during your visit to Bob Jeannotte Buick-GMC. She will be thrilled to receive your praise and wonderful comments. We thank you again for taking the time to share you feedback and we look forward to working with you for many years to come. Best wishes for a great day!
LIVONIA, MI
Lou M|2024 Buick Enclave
Confirmed Service Customer
7/21/2025
Service staff was very accomodating and work was performed promptly.
7/21/2025
Thank you for taking the time to leave us your feedback. Our guests mean a great deal to us, and we appreciate your business here at Bob Jeannotte Buick-GMC. Till the next time we meet, best wishes, Lou!
NORTHVILLE, MI
Susan L|2021 Buick Envision
Confirmed Service Customer
7/23/2025
The repairs were done in a timely manner. They have excellent service and treat customers well
7/23/2025
Susan, we can't thank you enough for the kind words for our team here at Bob Jeannotte Buick-GMC. Your review means a lot to us and lets us know we're on the right track. Looking forward to seeing you again. Till then, take care!
CANTON, MI
Nancy A|2019 Buick LaCrosse
Confirmed Service Customer
7/23/2025
Margaret was wonderful to work with. Personable, caring, made sure I was happy with everything. She’s the best.
7/23/2025
Hi Nancy, thank you for your 5-star review and for highlighting Margaret on a job well done. We truly appreciate hearing how our hard work resonates with our customers. If there is anything else we can do, please don't hesitate to reach out, we're always happy to help. Have an amazing day!
CANTON, MI
Jeffrey M|2024 GMC Acadia
Confirmed Service Customer
7/23/2025
The service quality was good but the amount of time (90 mins) was excessive.
7/23/2025
Your satisfaction is important to us, and we regret to see our team wasn't able to deliver a better service experience for you. Our turnaround time is something that is consistently worked on to make better, some days that mark isn't hit; so, we ask that you accept our sincerest apologies for your excessive wait time and the inconvenience it may of cause. Thank you again for choosing Bob Jeannotte Buick-GMC and we look forward to delivering a timelier visit for you in the future. Till then, take care, Jeffrey!
NORTHVILLE, MI
Lynda M|2020 GMC Acadia
Confirmed Service Customer
7/23/2025
Nice and clean in the waiting room. Coffee cookies 👍
7/25/2025
Thank you so much for taking the time to share your feedback. We are thrilled to hear of your satisfaction with our facility. The cookies are definitely a customer favorite. Thank you for being a part of the Bob Jeannotte Buick-GMC family. We hope you have a beautiful day, Lynda!
LIVONIA, MI
Susan C|2014 Buick Encore
Confirmed Service Customer
7/16/2025
Margaret did an awesome job getting me in quickly. She is very accommodating and professional. I truly appreciate her help!!
7/23/2025
Thank you so much for your wonderful feedback for Margaret. She will be happy to receive your praise and to know what a great job she did. Thank you again for choosing Bob Jeannotte Buick-GMC and we look forward to working with you for many years to come. Take care, Susan!
PLYMOUTH, MI
Eleanore T|2026 GMC Terrain
Confirmed Sales Customer
7/24/2025
.
RAYMOND CALVIN
7/25/2025
Thank you for taking the time to rate us 5-stars! You made our day here at Bob Jeannotte Buick-GMC. We are here for you anytime. Take care, Eleanore!
FARMINGTON, MI
Patricia L|2023 Buick Envision
Confirmed Service Customer
7/25/2025
Quick service. Friendly and helpful staff.
7/25/2025
Thanks for sharing your feedback with our community. It means a lot to us! We thank you for choosing Bob Jeannotte Buick-GMC for your automotive needs and we look forward to servicing your Envision again in the future. Have an amazing weekend, Patricia!
LIVONIA, MI
Lawrence Z|2024 GMC Sierra 1500
Confirmed Service Customer
7/27/2025
Sean is always great and a pleasure to deal with, the ladies at the window where you pay are always super nice, however the gentleman at the counter where you pick up your keys never acknowledges you when you walk up, same for the young porter who brings your vehicle to...zero personality or customer service skills. Both my wife and I bring our cars to Jeannotte for cars for service over the past few years, and have had the same experience when picking our vehicles up each time.
PLYMOUTH, MI
Jordan E|2026 GMC Terrain
Confirmed Sales Customer
7/29/2025
Brent is awesome to work with and got us taken care of in a timely manner and very professional. Looking to purchase another vehicle from the dealership due to Brent.
ROYAL OAK, MI
Erin G|2025 Buick Envista
Confirmed Sales Customer
7/29/2025
Very quick and efficient. Great experience
VAN BUREN TOWNSHIP, MI
Jeff A|2014 Chevrolet Traverse
Confirmed Service Customer
7/30/2025
Margaret was 5 stars again on getting my car in, fixed, and back quickly and at a reasonable price.
LIVONIA, MI
James W|2025 Buick Encore GX
Confirmed Sales Customer
7/31/2025
Steve Adam's and Jake roberts took great care of me great service highly recommended
YPSILANTI, MI
David G|2019 Buick Enclave
Confirmed Service Customer
7/31/2025
all good except the tv show selection in the waiting room - could do without the talk shows
NOVI, MI
Raymond R|2025 Buick Enclave
Confirmed Service Customer
7/31/2025
Waited 10 minutes for service tech. Service done quicker than quoted. Car wash was no different than it raining would have done, car still dirty.
LIVONIA, MI
Patrick D|2015 GMC Acadia
Confirmed Service Customer
7/24/2025
Good experience. Service advisor was friendly. Service was completed sooner than I thought it would be done.
7/25/2025
Patrick, we are happy to hear everything was done quicker than anticipated. Thank you for taking the time to share your feedback, as well as help to share the word about us here at Bob Jeannotte Buick-GMC. If you need anything or have any questions, please don't hesitate to call or stop by, we are always happy to help. Have a wonderful day!
NOVI, MI
Margaret K|2025 Buick Encore GX
Confirmed Service Customer
7/28/2025
Thankfull for courtesy and professional help, and the Car Wash.
PLYMOUTH, MI
Michael K|2024 Chevrolet Equinox
Confirmed Service Customer
7/28/2025
On time and cat was extremely clean when I got it back.
NOVI, MI
Catherine C|2026 Buick Enclave
Confirmed Sales Customer
7/29/2025
Always love working with Ray. He’s super helpful and very responsive.
NORTHVILLE, MI
Sandra B|2023 Buick Envision
Confirmed Service Customer
7/30/2025
Service issue that required a part not on hand. In 3 Car fixed and has driven without a problem since we picked it up.
PLYMOUTH, MI
William W|2018 Chevrolet Sonic
Confirmed Service Customer
7/30/2025
Chris the service writer was very helpful and always communicated. George in the body shop was also helpful. Thanks!
PLYMOUTH, MI
Cheryl C|2024 Buick Envision
Confirmed Sales Customer
7/31/2025
The dealership is spotless, the staff is courteous and the salesperson was very professional.
ANN ARBOR, MI
Shannon S|2025 GMC Sierra 1500
Confirmed Service Customer
8/1/2025
Friendly staff, quick and efficient service.
8/1/2025
We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day! ~The Bob Jeannotte Buick-GMC team
LIVONIA, MI
Donald S|2018 GMC 1500 Sierra
Confirmed Service Customer
8/2/2025
Oil change went smooth and professionally done. Two cars in a row and done ahead of appointment.
8/6/2025
It is great to hear everything was done quickly and to your satisfaction during your visit to Bob Jeannotte Buick-GMC. We sincerely value your business and look forward to your next visit with us. Till then, best wishes, Donald!
PLYMOUTH, MI
David C|2025 GMC Yukon
Confirmed Sales Customer
8/3/2025
Steve was very helpful and also worked out a delivery plan since I live 2.5 hours away.
STEVEN DICKSON
8/6/2025
Thank you so much for choosing Bob Jeannotte Buick-GMC for the recent purchase of your 2025 Yukon. We are so pleased that Steve was able to go above and beyond to get your vehicle delivered out to you. If you have any further needs or questions, we will always be here to help. Safe travels and we hope you enjoy every mile in your new ride, David!
UNION, MI
Marc N|2025 GMC Sierra 2500 HD
Confirmed Service Customer
7/31/2025
I had a scheduled appointment at 1:30pm for the first service. I had to wait over 90 minutes. I didn’t expect to wait for that amount of time
COMMERCE TOWNSHIP, MI
Eva J|2024 Buick Envision
Confirmed Service Customer
8/1/2025
The Jeannotte sales and service staff have always taken great care of my vehicles, and it’s why we’ve leased so many from them!! 😊
8/1/2025
Eva, thank you for taking the time to share your wonderful comments about us here at Bob Jeannotte Buick-GMC. Your praise and loyalty mean a lot to us, and we are so pleased to continue to earn your business. Please let us know if you are in need of anything, we're always here to help. Have an amazing weekend!
CANTON, MI
Stephen R|2017 GMC 3500HD Sierra
Confirmed Service Customer
8/1/2025
Good service Called when they said they would with diagnosis Repairs were done in a timely manner
8/6/2025
We can't thank you enough for the kind words for us here at Bob Jeannotte Buick-GMC. Your feedback means a lot to us and lets us know were on the right track. Till next time, best wishes, Stephen!
VAN BUREN TOWNSHIP, MI
James L|2025 Chevrolet Silverado 1500
Confirmed Service Customer
8/2/2025
Chris, in service. WOW, Great attitude and great people skills. To Kate who gave me the loaner, even Mark the service director coming and thanking me for the business. MUCH RESPECT.
8/6/2025
Wow, we were blown away by your positive words for our team members here at Bob Jeannotte Buick-GM. We really appreciate the time you took to write such a detailed review. If you need anything, we are always happy to help. Take care and much respect to you as well, James!
NORTHVILLE, MI
Veronica P|2025 Buick Encore GX
Confirmed Sales Customer
8/4/2025
The lease trade in process was as smooth as could be! Everything was quick and to the point.
BRENT ADANI
8/6/2025
Our staff is committed to providing the best automotive experience. We sincerely value your business and thank you for choosing Bob Jeannotte Buick-GMC for the purchase of your new vehicle. Looking forward to your next visit with us. Safe travels, Veronica!
CLAWSON, MI
Marie N|2025 Buick Envision
Confirmed Sales Customer
8/4/2025
wuick and efficent, answered all my questions
BRENT ADANI
8/6/2025
Congratulations on your new vehicle, Marie! Thanks for sharing your experience with us--we always appreciate hearing from our customers. Enjoy your new Envision and please let us know if there is anything else we can do for you. We appreciate you being a part of the Bob Jeannotte Buick-GMC family and we can wait to help out again. Take care!
NOVI, MI
Claire D|2025 Buick Envision
Confirmed Sales Customer
8/5/2025
Ease in buying new car
RAYMOND CALVIN
8/6/2025
Claire thank you so much for sharing your feedback. We couldn't be happier to hear your recent purchase experience was done with ease. Congratulations and thank you for choosing Bob Jeannotte Buick-GMC for the purchase of your new Envision. Enjoy every mile and safe travels!
NOVI, MI
Gerald G|2025 Buick Envision
Confirmed Sales Customer
8/3/2025
Ray was very professional / made the sales process go very smoothly.
RAYMOND CALVIN
8/6/2025
Hi there, Gerald, we are very happy to have provided you with such a great purchase experience. We appreciate you taking the time to share it with us. From your friends here at Bob Jeannotte Buick-GMC, we look forward to working with you again. Wishing you many happy miles in your new Envision. Till next time, take care and safe travels!
CANTON, MI
Kevin C|2020 Buick Encore GX
Confirmed Service Customer
8/3/2025
Margaret was able to quickly schedule me in for an appointment that worked for my schedule. The repair was completed on time, and even a bit early.
8/6/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Jeannotte Buick-GMC and we hope to see you again soon. Have an amazing day, Kevin!
PLYMOUTH, MI
David L|2025 GMC Sierra 1500
Confirmed Sales Customer
8/4/2025
Ray is always great to work with.
RAYMOND CALVIN
8/6/2025
Thanks, David, for the great feedback! We are pleased to hear Ray was so helpful in the search for your new vehicle. Please let us know if you have any further questions or concerns. Safe travels in your 2025 Sierra!
PLYMOUTH, MI
Robert C|2024 GMC Terrain
Confirmed Service Customer
8/6/2025
I got my oil changed and tires rotated. Pretty standard.
8/11/2025
Thanks for sharing the word about Bob Jeannotte Buick-GMC. We really appreciate your positive feedback and for being a return customer to our dealership. If you have any further needs or questions, please don't hesitate to reach out. Have an excellent day, Robert
NOVI, MI
Brent A|2025 GMC Savana Cargo Van
Confirmed Sales Customer
8/8/2025
Great experience
BRENT ADANI
8/11/2025
Thanks for this excellent review and for being such a great customer to us here at Bob Jeannotte Buick-GMC. We appreciate you taking the time to share with our community your positive sales experience and we look forward to being of service again in the future. Take care, Brent!
NORTHVILLE, MI
Shannon B|2016 GMC Acadia
Confirmed Service Customer
8/8/2025
Margarette is the bestest !
8/12/2025
Shannon, we thank you for being a return guest and for taking the time to share your feedback for us here at Bob Jeannotte Buick-GMC. We look forward to working with you for many years to come. Till next time, best wishes!
PLYMOUTH, MI
David S|2004 Buick LeSabre
Confirmed Service Customer
8/8/2025
Very attentive and efficient.
8/13/2025
We are pleased to know we have been able to exceed your expectations and really help you out. We look forward to your next service visit to Bob Jeannotte Buick-GMC. Have a great day, David!
PLYMOUTH, MI
Samir L|2023 GMC Sierra 1500
Confirmed Service Customer
8/8/2025
Service was a great very friendly staff very efficient
8/13/2025
Thank you so much for taking the time to share your experience with our team. We sincerely appreciate your business and look forward to your next visit to Bob Jeannotte Buick-GMC. Have a wonderful day, Samir!
PLYMOUTH, MI
Thomas P|2019 GMC Canyon
Confirmed Service Customer
8/5/2025
Oil Change. Every time I take my truck to the dealer it has been great. The staff is helpful and they treat you like you are important to them
8/6/2025
You are important to us, Thomas, customers like you are a pleasure to serve! We thank you so much for taking the time to share your feedback, we could not be more pleased to see that our team took such great care of you. Best wishes for an amazing day!
WESTLAND, MI
Virginia R|2021 GMC 2500HD Sierra
Confirmed Service Customer
8/8/2025
Excellent service
8/13/2025
Our staff is committed to providing each of our clients with the best automotive experience and we couldn't be more thrilled to receive your praise! From all of us here at Bob Jeannotte Buick-GMC, we thank you so much for your business and we hope you continue to choose us for all of your automotive needs. Feel free to reach out if you need anything. Have a wonderful day, Virginia!
NOVI, MI
Gary B|2025 GMC Acadia
Confirmed Sales Customer
8/9/2025
Enjoyed it very much. Brent Adani made it a great experience.
BRENT ADANI
8/13/2025
We couldn't be happier that Brent provided you with a great car buying experience. He is a real asset, and we are lucky to have him on the Bob Jeannotte Buick-GMC sales team. We hope you are enjoying our new Acadia, come back and visit anytime. Safe travels, Gary!
WEST BLOOMFIELD, MI
Daniel S|2015 Buick Regal
Confirmed Service Customer
8/9/2025
Two hours is too long for an oil change. I understand it is hard to find people to work at those jobs. But I have better things to do than sit around an auto dealership.
8/13/2025
We regret to hear of your longer than anticipated service visit. We do thank you for taking the time to share your feedback and letting us know the areas in which we need to improve. We do hope you will consider us at Bob Jeannotte Buick-GMC, again in the future. Take care, Daniel!
PLYMOUTH, MI
Paul G|2020 GMC Acadia
Confirmed Service Customer
8/9/2025
Service guy was professional and experienced
8/13/2025
We thank you for taking the time to leave us this feedback. It is much appreciated and helps us to know our team at Bob Jeannotte Buick-GMC is on the right track. If you have any further questions or concerns, don't hesitate to reach out. Have a beautiful day, Paul!
PLYMOUTH, MI
Lanice M|2021 GMC Terrain
Confirmed Service Customer
8/9/2025
Got my suv there and the got it done in record time as always and they fix it right every single time
8/13/2025
Thanks for sharing the word about Bob Jeannotte Buick-GMC. We really appreciate your positive review and feedback for us here at Bob Jeannotte Buick-GMC. Come back and visit anytime. Best wishes, Lanice!
WESTLAND, MI
Michelle A|2023 GMC Acadia
Confirmed Service Customer
8/10/2025
Kind and professional
8/14/2025
Hi there, thank you for taking the time to leave a review for us at Bob Jeannotte Buick-GMC. We're happy we could meet your expectations. Please come back and visit anytime. Have an amazing day, Michelle!
GARDEN CITY, MI
Vivian D|2024 GMC Terrain
Confirmed Service Customer
8/10/2025
Staff was very nice, wait wasn't too bad on my car. Disappointed that coupons are not accepted.
PLYMOUTH, MI
Tamara K|2023 Buick Envision
Confirmed Service Customer
8/10/2025
This was the easiest it has ever been (in 9 years) to bring my car in for an oil change.
PLYMOUTH, MI
Paula G|2024 GMC Terrain
Confirmed Service Customer
8/10/2025
Excellent
PLYMOUTH, MI
Scott R|2019 GMC Terrain
Confirmed Service Customer
8/11/2025
My appointment was 7:30am and I was taken at 7:30am. Not bumped in favor of drive ups. I was told that it would take 90 minutes and it took exactly that. I was done much earlier than the usual time it takes during my appointments. Thank you for taking care of my appointment in such a timely manner. I really appreciate it.
8/15/2025
You're welcome, Scott! We appreciate you too and thank you so much for taking the time to share your wonderful feedback with us here at Bob Jeannotte Buick-GMC. Feel free to reach out to us if you need anything. Have a wonderful day!
LIVONIA, MI
Carolynne S|2024 GMC Terrain
Confirmed Service Customer
8/14/2025
Service was performed in estimated time while I waited.
8/14/2025
Hello Carolynne, we're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit to Bob Jeannotte Buick-GMC. Have a wonderful day!
PLYMOUTH, MI
Bruce S|2012 Buick Enclave
Confirmed Service Customer
8/14/2025
Work done timely. Courteous staff
8/14/2025
It is great to hear everything was done quickly and to your satisfaction, Bruce! We also appreciate you highlighting our staff, the team at Bob Jeannotte Buick-GMC, strives hard to deliver a 5-star experience to all of our guests, it's encouraging when we see our hard work paying off. Please let us know if there is anything more we can help with. Till next time, take care!
CANTON, MI
Hannah L|2025 Buick Envista
Confirmed Sales Customer
8/14/2025
Ray Calvin was so incredibly helpful throughout my entire experience at the dealership. He was straightforward and attentive, and took time to connect with my husband and I as humans, versus customers. He provided us with any clarity that we needed and made the experience seamless.
RAYMOND CALVIN
8/15/2025
Hannah, we are so happy to hear that Ray delivered such a seamless experience for you and your husband during your recent purchase. He is a treasure on our sales team here at Bob Jeannotte Buick-GMC and is always available to help if you need anything. Thank you again for taking the time to share your feedback and we look forward to servicing your new Envista in the near future. Congratulations and safe travels!
PLYMOUTH, MI
Lynn N|2022 GMC Acadia
Confirmed Service Customer
8/15/2025
Always great service by Margrwt
8/15/2025
Thank you so much for taking the time to share your wonderful comments for Margaret. She will be thrilled to receive your praise. We do appreciate you being a part of our family here at Bob Jeannotte Buick-GMC and we look forward to working with you for many years to come. Till next time, take care, Lynn!
VAN BUREN TWP, MI
Jennifer W|2025 Buick Encore GX
Confirmed Service Customer
8/8/2025
I had my vehicle in for routine maintenance - oil change, tire rotation, etc. It was easy to make the appointment online and Chris was very attentive when I arrived. The whole process was completed in about an hour. Very impressed! :)
8/13/2025
Hi there, we are happy to have provided you with such an excellent experience during your time at Bob Jeannotte Buick-GMC. It is our pleasure to serve customers like you and we look forward to seeing you again. Take care, Jennifer!
PLYMOUTH, MI
Lynne M|2012 Buick LaCrosse
Confirmed Service Customer
8/11/2025
Service was friendly and professional as always
8/15/2025
Thanks, Lynne! We always want to hear back from our clients and we're glad you had such a positive experience with us. We sincerely value your business and look forward to your next visit to Bob Jeannotte Buick-GMC. Best wishes for a beautiful day!
CANTON, MI
Brian S|2022 GMC Acadia
Confirmed Service Customer
8/13/2025
Ok.
8/15/2025
Thank you for taking the time to share your rating with us here at Bob Jeannotte Buick-GMC. We sincerely appreciate your business and look forward to working with you again down the road. Have an amazing day, Brian!
PLYMOUTH, MI
Francine W|2025 GMC Acadia
Confirmed Sales Customer
8/13/2025
Brian Bradford did a great of helping me pick out the right suv that I was looking for to purchase. The whole process was very easy and with out pressure . My brother Tom had recommended that I ask for him when I went to your dealership and he was right. I was very happy with the transaction and I really like my acadia and have gotten many complements on the suv.
BRIAN BRAFFORD
8/14/2025
Your brothers willingness to recommend us to you means a lot. We couldn't be more pleased to know Brian delivered an excellent car buying experience. We welcome you to the Bob Jeannotte Buick-GMC family and look forward to servicing your Acadia in the near future. Congratulations and safe travels, Francine!
PLYMOUTH, MI
Karre P|2025 GMC Yukon
Confirmed Sales Customer
8/13/2025
Brent is an amazing asset to your dealership!!
BRENT ADANI
8/14/2025
Karre, thank you so much for taking the time to share your sales experience with the community. We agree, Brent is a true treasure on our sales team here at Bob Jeannotte Buick-GMC and we are lucky to have him. Please let us know if there is anything more we can do for you. Congratulations and we hope you enjoy every mile in your new 2025 GMC Yukon. Safe travels!
WEST BLOOMFIELD, MI
Richard S|2019 GMC Yukon XL
Confirmed Service Customer
8/15/2025
The write up fellow Chris was exceptional. I have been there many times and never had a great experience with your employee as Chris was to deal with. He was very concerned that the work was going to make me happy. Went outside with me and my vehicle before I paid to start it up and check everything out. I realy appreciated that. Also I want to mention Cecil who was the manager of your body shop. He was EXCELLENT. I hated to hear he retired.
NORTHVILLE, MI
Hernando A|2015 GMC Acadia
Confirmed Service Customer
8/19/2025
I came for a routine oil change/tire rotation on my 2015 Acadia Denali. My service advisor, Margaret, suggested a replacement of filters, including the cabin filter. Now the engine performs surprisingly well, as if a winter “stuffy nose” was cleared. I am completely satisfied with the service.
8/27/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Jeannotte Buick-GMC and we hope to work with you for many years to come. Please don't hesitate to reach out to us if you need anything. Have a fantastic day, Hernando!
LIVONIA, MI
Michael S|2023 GMC Terrain
Confirmed Service Customer
8/20/2025
Whole experience just didnt seem right. Communications not clear. Pricing outrageous
8/27/2025
Michael, this is not the feedback we like to receive from our customers. Your satisfaction is important to us and your feedback helps us to know where we are falling short and the areas that we need to improve in, so we thank you for taking the time to share this with us. If you are willing, please give us a call (734.451.7106) so we can discuss you experience further. We look forward to hearing from you. Wishes for a great day!
NORTHVILLE, MI
Claudia F|2025 Buick Encore GX
Confirmed Sales Customer
8/20/2025
I had a fantastic experience at this dealership, thanks especially to Ray Calvin and the entire staff. From the moment I walked in, everyone was friendly, professional, and welcoming. Ray was incredibly patient and took the time to walk me through every detail. He made sure I understood all my options and worked hard to get me the best deal possible, including applying every promo and offer available. I never felt rushed or pressured, just supported. The level of service I received was truly 5-star. I left feeling confident and very happy with my lease purchase. If you're looking for a dealership that’s honest, helpful, and really goes the extra mile, I highly recommend asking for Ray Calvin. You’ll be in great hands!
RAYMOND CALVIN
8/27/2025
Claudia, we are overjoyed to read your feedback for Ray. It is amazing to see that he delivered such an excellent leasing process for you during the purchase of your new 2025 Encore. He is a true treasure on our sales team and he's one that will be here for his customers 100%. Thank you for choosing Bob Jeannotte Buick-GMC, we hope to help out again in the future. Safe travels!
WEST BLOOMFIELD, MI
Albert S|2020 GMC Terrain
Confirmed Service Customer
8/20/2025
Intake was quick and easy. Diagnosis was quick. Fix was effective. Extra fee for payment with a credit card.
8/27/2025
It is wonderful to see that your visit with us was quick, easy and effective during your service visit to Bob Jeannotte Buick-GMC. We do realize the added fee is unexpected and frustrating. We do hope you continue to choose us for your automotive needs. Till next time, take care, Albert!
NORTHVILLE, MI
Michael G|2023 Buick Envision
Confirmed Service Customer
8/20/2025
Sean was very professional
8/27/2025
We appreciate your wonderful feedback for your recent experience with us. Thank you for choosing Bob Jeannotte Buick-GMC for your automotive needs. Best wishes for an amazing day, Michael!
NORTHVILLE, MI
Dolores L|2018 GMC Acadia
Confirmed Service Customer
8/21/2025
Chris was very nice & helpful. He came in and check on me while waiting & he updated me on how long the service is gonna be. Thank you for your continued excellent service for your customers like me. I have been very happy for all the services rendered.
8/27/2025
Thank you so much for these wonderful comments, Dolores! We are so pleased to know Chris delivered such an excellent service visit for you. We appreciate you being a customer and helping to share the word about us here at Bob Jeannotte Buick-GMC. Please let us know if there is anything more you need, we're always happy to help. Till the next time we meet, take care!
CANTON, MI
Michael D|2017 Buick Envision
Confirmed Service Customer
8/18/2025
Another great experience. In and out oil change and tire rotation thanks to your great service department
8/27/2025
We are so pleased to receive your excellent feedback for our service team and in return we thank you for taking the time to share it. We appreciate you being a customer and helping to share the word about our here at Bob Jeannotte Buick-GMC. If you ever need anything else, we are always happy to help. Till next time, best wishes, Michael!
LIVONIA, MI
Gerald G|2025 Buick Envision
Confirmed Service Customer
8/19/2025
Car concerns were addressed quickly and in a professional manner.
8/27/2025
Thank you for being our customer and leaving a 5-star review for us here at Bob Jeannotte Buick-GMC. Your feedback is very much appreciated, and we look forward to helping out again in the future. We hope you have a great day!
CANTON, MI
Jennifer H|2025 GMC Acadia
Confirmed Sales Customer
8/20/2025
Ray was helpful and always responded to our emails quickly.
RAYMOND CALVIN
8/27/2025
Thank you for taking the time to share this positive feedback, Jennifer! We will be sure to share this with Ray to let him know to keep up the amazing work. Hoping you'll stop in again to Bob Jeannotte Buick-GMC. Congratulations and safe travels in your new Acadia!
CANTON, MI
Dennis O|2019 GMC Terrain
Confirmed Service Customer
8/20/2025
Prompt and courteous
8/27/2025
It is great to hear everything was done quickly and to your satisfaction! We appreciate you taking the time to share this positive feedback and rating for us here at Bob Jeannotte Buick-GMC. Please let us know if there is anything more we can do for you, we are always happy to help. Have an amazing day, Dennis!
PLYMOUTH, MI
Michael P|2015 GMC Acadia
Confirmed Service Customer
8/21/2025
Everyone was polite and helpful
8/27/2025
Hi, thank you for your kind review; we are happy to pass along your comments to our team to let them know to keep up the excellent customer service. We appreciate you continuing to choose Bob Jeannotte Buick-GMC and we look forward to working with you for many years to come. Take care, Michael!
CANTON, MI
Lyle S|2017 Chevrolet Traverse
Confirmed Service Customer
8/22/2025
Very helpful
8/27/2025
We're glad to hear you found our staff to be so helpful during your visit to Bob Jeannotte Buick-GMC. Please let us know if there is anything else we can do for you; we are more than happy to help. Best wishes for a wonderful day, Lyle!
CANTON, MI
Michael T|2006 Buick Rendezvous
Confirmed Service Customer
8/22/2025
Good
8/27/2025
We really appreciate you taking the time to leave us a 5-star review. It means a lot! Thank you for choosing Bob Jeannotte Buick-GMC for your automotive needs and please don't hesitate to call or stop by if you need anything. Take care, Michael!
PLYMOUTH, MI
Glen Z|2024 Buick Envision
Confirmed Service Customer
8/25/2025
Chris Moody did an outstanding job in working with us and coordinating efforts to repair our vehicle. The entire staff did a great job in repairing the vehicle quickly and in a quality manner as well as providing us with a rental vehicle while the work was going on. We are very impressed!
8/27/2025
Your satisfaction is important to us, Glen. We are so pleased to read what a great experience you had with our team during your visit to Bob Jeannotte Buick-GMC. Thank you again for letting us know how we did, and we look forward to helping out again in the future. Till then, take care!
NOVI, MI
James K|2024 Buick Envision
Confirmed Service Customer
8/22/2025
things went fast and smooth
8/27/2025
Thank you for visiting Bob Jeannotte Buick-GMC. We're so happy that we could deliver a 5-star experience for you. Please let us know what we can do in the future. Till then, best wishes, James!
WESTLAND, MI
Osama J|2024 GMC Yukon
Confirmed Service Customer
8/22/2025
Sean and Margret were awesome per usu
8/27/2025
Thanks for highlighting our staff members who helped make this such a great experience. We appreciate you being a Bob Jeannotte Buick-GMC customer and we look forward to working with you for many years to come. Have a wonderful day, Osama!
PLYMOUTH, MI
Shirley M|2019 Buick Encore
Confirmed Service Customer
8/24/2025
Courteous and attentive
8/27/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bob Jeannotte Buick-GMC. Please let us know if there is anything more we can do. Have an amazing day, Shirley!
YPSILANTI, MI
Julie C|2022 GMC Acadia
Confirmed Service Customer
8/25/2025
It was a simple oil change and tire rotation. Everyone was very friendly and pleasant to deal with.
8/27/2025
We can't wait to share you 5-star review with our team here at Bob Jeannotte Buick-GMC. They'll be thrilled to know they delivered such a pleasant experience for you. Please don't hesitate to reach out or stop by if anything else comes up. Have a beautiful day, Julie!
HOWELL, MI
Jordan E|2025 GMC Acadia
Confirmed Sales Customer
8/27/2025
Leased a Terrain in July of 2025 and through working with Brent went ahead and purchased a new Acadia. Brent is very communicative and easy to work with. He makes the car buying process very smooth and would highly recommend. Dealership is very clean and well organized- George in the body shop is great to work with as well. Feels like a family at the dealership.
BRENT ADANI
8/27/2025
We'd just like to thank you for taking the time to write this review. We are a small, family run, local business here at Bob Jeannotte Buick-GMC and every bit of feedback like this does so much to help us out. Thank you for choosing us for the purchase of your Terrain and now your Acadia. Please let us know if you have any further needs. Till we meet again, take care and safe travels, Jordan!
ROYAL OAK, MI
Michael K|2025 GMC Acadia
Confirmed Sales Customer
8/27/2025
Went smoothly.
JACOB ROBERTS
8/27/2025
Thank you for sharing your positive feedback, we are pleased to know your purchasing process when smoothly. We can't wait to welcome you back for your next visit to Bob Jeannotte Buick-GMC. Congratulations and safe travels in your new Acadia, Michael!
CANTON, MI
Nathan H|2025 GMC Sierra 1500
Confirmed Sales Customer
8/27/2025
Easy and quick! Steve was amazing!
STEVEN DICKSON
8/27/2025
Nathan, we're glad to hear everything was completed quickly and to your satisfaction during your recent purchase at Bob Jeannotte Buick-GMC. Please don't hesitate to reach out if there is anything additional, we can do for you. Congratulations and safe travels in your new Sierra 1500!
NORTHVILLE, MI
Barb A|2019 GMC Terrain
Confirmed Service Customer
8/26/2025
All staff was very friendly and helpful.
8/27/2025
Thanks for highlighting our staff and how they helped to make this such a great experience. We thank you for choosing Bob Jeannotte Buick-GMC and hope you will come back to see us again in the future. Have an amazing day, Barb!!
LIVONIA, MI
Nancy G|2017 Buick LaCrosse
Confirmed Service Customer
8/26/2025
Appointment when well, staff was friendly and professional.
8/27/2025
Hi Nancy, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Jeannotte Buick -GMC! We sincerely value your business and look forward to your next visit. Have a wonderful day!
CANTON, MI
Laurie B|2025 Buick Enclave
Confirmed Sales Customer
8/26/2025
Always quick and easy
RAYMOND CALVIN
8/27/2025
It is great to hear everything was done quickly and to your satisfaction, Laurie! We do hope we can be of assistance in the future. Take care!
PLYMOUTH, MI
Gregory S|2025 Buick Envision
Confirmed Sales Customer
9/8/2025
Jake Roberts, my sales person, was extaordinary to work with. Professional and knowledgable. He took alot of time with/for me. Saved me alot of money.
NORTHVILLE, MI
Daniel C|2023 Buick Envision
Confirmed Service Customer
9/10/2025
Everything was as i expected
TAYLOR, MI
Dan M|2022 GMC Terrain
Confirmed Service Customer
9/11/2025
Bob Jeannotte really stepped up and helped get my Terrain back on the road. Thank you so much to your excellent team !!
CANTON, MI
James T|2025 Buick Envista
Confirmed Sales Customer
9/12/2025
Steve Dixon did a very good job answered all my questions. Everything was perfect. Second vehicle I bought from him.
PLYMOUTH, MI
Maria E|2022 Buick Envision
Confirmed Service Customer
9/12/2025
Always professional
HOWELL, MI
Susan R|2024 Buick Encore GX
Confirmed Service Customer
9/12/2025
Fast and friendly service
PLYMOUTH, MI
Carl H|2023 GMC Terrain
Confirmed Service Customer
9/14/2025
The last two visits, I've gone in for a routine oil change. Each time, I have not been notified when my vehicle was ready. Each time I had to go the reception desk and ask if my vehicle was ready and each time the the paperwork was there waiting on the desk. I don't think that it's too much to expect to be notified when my vehicle is ready. Also, I would like the inspection summary included with the bill.
PLYMOUTH, MI
Tom B|2016 Buick Verano
Confirmed Service Customer
9/15/2025
Very attentive to my questions and understanding of what services would be provided.
CANTON, MI
Armand W|2022 GMC 1500 Sierra
Confirmed Service Customer
9/17/2025
My service advisor. Margaret is the best. All the work was done in a timely fashion.
NORTHVILLE, MI
Mark L|2007 Chevrolet Impala
Confirmed Service Customer
8/27/2025
Quick service and quality repairs
8/27/2025
Hello Mark, we set high expectations for ourselves so it’s gratifying to hear you had an excellent experience with us. Thanks again for taking the time to leave us this information about your recent visit to Bob Jeannotte Buick-GMC. Take care!
WOODHAVEN, MI
Leonard P|2019 Chevrolet Trax
Confirmed Service Customer
9/7/2025
I set up an on-line appointment for an oil change with a Bob Jeanotte rep, BriAnne Johnson, on the website's on-line chat. When I arrived 1/2 hour early to my appointment, I found that my appointment did not exist and that I would be queued when next available as a drive-in. I was advised next time to speak to a service rep directly to set up an appointment. Two hours after when my appointment would have been had it been scheduled, my car was completed. Suggestion: Don't allow the appearance of of on-line scheduling if it functionally doesn't exist or work.
PLYMOUTH, MI
Anita B|2016 GMC Terrain
Confirmed Service Customer
9/8/2025
I have taken my car there for years and have always had a pleasant experience. I like that fact that you don't have to wait too long for an oil change and they wash your car when they are done.
NORTHVILLE, MI
Armand W|2022 GMC 1500 Sierra
Confirmed Service Customer
9/10/2025
Everything was wrote up and done in a timely manner
NORTHVILLE, MI
Roberto S|2022 Buick Envision
Confirmed Service Customer
9/11/2025
Staff was fast and friendly, service done on time.
CANTON, MI
Nancy W|2017 Chevrolet Malibu
Confirmed Service Customer
9/11/2025
I so appreciate the Jeannotte service group. I have used many gas station and dealership service groups and Jeannotte proves again and again that they care about their customers and about the excellent work they consistently do. They are able to actually service my car and get it back to me in a timely manner and I have a guarantee on their work. The service reps are very courteous and understand that being without an automobile is not optimal. Margaret was very professional and very kind when I came in on Monday and was able to pick up my car on Tuesday with every one of my service requests completed. I am impressed and happy with the service I received from the Jeannotte service team. Thank you!
LIVONIA, MI
Richard D|2026 Buick Enclave
Confirmed Sales Customer
9/15/2025
All paper work and delivery went very quickly and efficiently.
HOWELL, MI
William C|2023 GMC Acadia
Confirmed Service Customer
9/16/2025
m smith was very hrlpful
PLYMOUTH, MI
Maria L|2025 Buick Envision
Confirmed Sales Customer
9/17/2025
We were early arrivals. Ray took care of us in an exceptional manner. Had leased a car in 45 minutes.
BIRMINGHAM, MI
Mark B|2021 GMC Yukon
Confirmed Service Customer
9/18/2025
Great service and follow up.
PLYMOUTH, MI
Issam A|2023 Chevrolet Blazer
Confirmed Service Customer
9/18/2025
V.good
NORTHVILLE, MI
Ann M|2025 Buick Enclave
Confirmed Sales Customer
9/18/2025
I had a fantastic experience working with Jake. He was personable, professional, and so easy to work with. He took the time to make the process smooth and enjoyable, and was extremely helpful every step of the way. My husband is a former GM and Ford employee, so we’ve purchased many new cars over the years, but this is the very first time I’ve written a review. I absolutely love my new car and couldn’t be happier with the experience. Highly recommend Jake!
NORTHVILLE, MI
Tina G|2026 GMC Terrain
Confirmed Sales Customer
9/18/2025
The transaction went smoothly and efficiently by the salesperson.
CANTON, MI
Michael S|2022 Buick Envision
Confirmed Service Customer
9/20/2025
Margerite took care of my service needs. I was fortunate enough that a part that was needed came in the next day and not two days later.
CANTON, MI
June N|2018 GMC Terrain
Confirmed Service Customer
9/22/2025
I waited an extra hour at the dealership because No one told me my car was done. The service consultant apparently brought my papers in and put them in the bottom drawer of the receptionist file without telling her. I finally went out to the service area to see what was going on. The service person oh your car is fine paperwork is with the receptionist. I came back to her and she said I don’t have your paperwork. She called the service person and he came in and told her that he put the papers in the bottom drawer an hour ago.
9/22/2025
June, thank you for taking the time to share your feedback and for bringing this matter to our attention. We are very disheartened to hear of your experience with us and the lack of communication you received upon completion of your vehicle. I would like to discuss this with management and reach out to you to get a little more information. We thank you for your business and hope to work with you again down the road. Have a wonderful day!
CANTON, MI
Nancy D|2026 Buick Encore GX
Confirmed Sales Customer
9/23/2025
Everyone especially my sales representative was very helpful in answering my questions
PLYMOUTH, MI
John B|2025 Buick Envision
Confirmed Sales Customer
9/23/2025
All went well. Brent Adani spent a great deal of time explaining the new technology on the dashboard and new functions. Again, well done.
PLYMOUTH, MI
Tim W|2015 GMC 1500 Sierra
Confirmed Service Customer
9/24/2025
I made an appointment for an oil change. Everything was done in a reasonable amount of time, including a tire rotation. They even washed my vehicle!
SOUTH LYON, MI
Jim A|2023 GMC 1500 Sierra
Confirmed Service Customer
9/26/2025
Always professional and helpful.
NORTHVILLE, MI
Kenard J|2023 GMC Acadia
Confirmed Service Customer
9/26/2025
Was seen quickly after pulling in and oil change was done in time expected.
CANTON, MI
Nancy B|2023 Buick Envision
Confirmed Service Customer
9/26/2025
Body shop was knowledgeable, easy to work with, and very attentive
LIVONIA, MI
Clement W|2023 GMC Acadia
Confirmed Service Customer
9/26/2025
George the body shop manager is 5 star good work, good time
PLYMOUTH, MI
James Z|2019 Buick Enclave
Confirmed Service Customer
9/29/2025
Great customer experience as always by the entire Bob Jeannotte Team. Special callout to Margaret for always going above and beyond!
NORTHVILLE, MI
Hernando A|2019 Buick Enclave
Confirmed Service Customer
10/1/2025
I took my 2019 Buick Enclave Avenir to Bob Jeannotte for oil change/tire rotation and 4 wheel alignment. Sean and Margaret attended to me and both were highly professional and competent in their own way. Margaret further advised me to have several swollen lug nuts replaced. She was really good. She has both customer and managerial skills. I am completely satisfied with service I received. I have one more Acadia that needs routine service soon.
10/6/2025
Our entire team takes pride in delivering high-quality service to meet our customer's needs. It is wonderful to read your feedback and know that is exactly what our team members delivered for you during your recent visit to Bob Jeannotte Buick-GMC. Thank you again for taking the time to share and we look forward to servicing your Enclave again in the future. Till next time, take care, Hernando!
LIVONIA, MI
Michael M|2025 GMC Sierra 1500
Confirmed Sales Customer
9/29/2025
Great inventory, salesman did an excellent job, pricing was great, seamless transaction
RAYMOND CALVIN
10/6/2025
Thank you so much for this review for Bob Jeannotte Buick-GMC. We really appreciate you being a customer and helping to share the word about us. Congratulations on your new Sierra and we look forward to servicing your vehicle in the future. Have an amazing day and safe travels, Michael!
NORTHVILLE, MI
Todd D|2025 Buick Envista
Confirmed Sales Customer
10/3/2025
Overall great experience
STEVEN DICKSON
10/6/2025
Thank you for taking the time to let our team know how we did during your visit to Bob Jeannotte Buick-GMC. We look forward to helping out again in the future. Take care, Todd!
NORTHVILLE, MI
Michael D|2023 GMC Sierra 2500 HD
Confirmed Service Customer
10/3/2025
As always, Sean, Margaret and Team were great! Even the new young man working there (did not get his name) was very pleasant and efficient. Ladies in the Service office were happy and so friendly as well. Always look forward to coming in for service, as it is fast and easy.
10/6/2025
As one of our valued guests, we sincerely thank you for continuing to choose Bob Jeannotte Buick-GMC. Our service team with be thrilled to receive your excellent feedback in regard to your visit. We look forward to seeing you again, Michael. Have a fantastic day!
PLYMOUTH, MI
Jordan E|2021 Chevrolet Traverse
Confirmed Service Customer
9/19/2025
George is awesome to work with and kept me updated throughout the process and was able to provide a loaner vehicle which was super helpful. Highly recommend working with George and Jeanotte on any repair needs!
ROYAL OAK, MI
Marilyn D|2019 Buick Encore
Confirmed Service Customer
9/23/2025
It was easy to book, I pleasant place to wait for the car and had it done in the time allotted. Also nice to have it washed.
PLYMOUTH, MI
Lido A|2014 GMC Terrain
Confirmed Service Customer
9/26/2025
Service fixed my car perfectly and Margaret was very helpful!!
NORTHVILLE, MI
Cory R|2021 GMC Yukon XL
Confirmed Service Customer
9/26/2025
Properly diagnosed the issue.
PLYMOUTH, MI
Sandra S|2024 Buick Envision
Confirmed Service Customer
9/27/2025
Easy to schedule (via Buick app) It asked if I had any concerns/comments- shared transmission and electronics concerns. Apt confirmed via email - asking about wiper blades. Disappointed that I scheduled with Margaret - and was willing to wait but the other guy butted in to “get me started” and continued through. I should have been insistent. If I come back- I will be.
CANTON, MI
Kimberly L|2020 Buick Encore
Confirmed Service Customer
10/1/2025
Margaret in the service department is amazing. Great customer service.
10/1/2025
We appreciate you taking the time to share your rating with us and also for mentioning Margaret's great customer service. Thank you so much for choosing Bob Jeannotte Buick-GMC for your automotive needs and we look forward to working with you again. Have an amazing day, Kimberly!
LIVONIA, MI
Jaclyn L|2025 GMC Canyon
Confirmed Sales Customer
10/1/2025
Very friendly and helpful. Steve took the time to answer all of our questions and show us around. Thank you!
STEVEN DICKSON
10/6/2025
We couldn't be happier that Steve provided you with a 5-star car buying experience. He is a real asset, and we are lucky to have him on the Bob Jeannotte Buick-GMC sales team. We hope you are enjoying your new Canyon, come back and visit anytime. Safe travels, Jaclyn!
FARMINGTON HILLS, MI
Craig J|2024 Buick Enclave
Confirmed Service Customer
10/5/2025
always got good service at this dealership
10/6/2025
Craig, we appreciate you being a return customer of Bob Jeannotte Buick-GMC; your business and support mean a lot to us. Our team is so happy to have you as a customer, and we welcome you to visit anytime. Till then, best wishes!
LIVONIA, MI
David B|2023 Buick Enclave
Confirmed Service Customer
10/5/2025
Had my oil changed and tires rotated. Car was also washed after the work was completed.
10/6/2025
David, thanks for taking the time to share your satisfaction with us. We are so pleased to know your service visit was a 5-star experience. Thank you again for being a Bob Jeannotte Buick-GMC customer and we look forward to working with you for many years to come. Have a terrific week!
PLYMOUTH, MI
Joseph K|2025 Buick Enclave
Confirmed Service Customer
10/3/2025
I was somewhat disappointed that fixing my non-working HUD required 2 days to diagnose and another 1/2 day to correct the issue that I was told was due to a display misalignment. I also learned from my sales agent that this same problem had occurred on 6-7 similarly equipped vehicles this year.
10/16/2025
Joseph, we are disappointed to hear of your dissatisfaction with our service. It is our standard time frame for all mechanical repairs to be quoted 24-48 hours; we do understand it is an inconvenience to our customers to be without a car for that time frame. Our team appreciates you choosing Bob Jeannotte Buick-GMC and we look forward to serving you again down the road. Till then, take care!
CANTON, MI
James W|2022 GMC 1500 Sierra
Confirmed Service Customer
10/6/2025
Very efficient
10/6/2025
On behalf of our team at Bob Jeannotte Buick-GMC, thanks so much for this positive review. It means a lot to us, and we are grateful to have earned your 5-stars. Please let us know if you have any further needs or questions, our team is always willing to help. Have an amazing day, James!
SOUTH LYON, MI
Michael M|2024 GMC Terrain
Confirmed Service Customer
10/7/2025
Good experience. Got us in before a trip.
10/16/2025
We are so pleased to hear our team delivered a 5-star experience for you during your visit to Bob Jeannotte Buick-GMC. We appreciate you taking the time to share your rating and your experience with the community. If you need anything else, please reach out we are always willing to help. Have an amazing time on your trip, Michael!
PLYMOUTH, MI
Beau D|2022 GMC Canyon
Confirmed Service Customer
10/8/2025
Pretty straightforward check in process and reasonable price. Service was pretty long 60+ mins but let’s assume this was a thorough job. Main critiques: Did not receive a summary of the multi point inspection… I’d like to know about my tire life and brake condition etc. not getting this is frustrating. Appreciate the car wash but already had a clean truck from a previous car wash and because I have a dark color and the service does not include a drying regimen - I just ended up with a bunch of water spots and another trip to the car wash.
10/16/2025
Thank you for taking the time to share your feedback. We value our customers input, as we strive to deliver an excellent automotive experience to each and every one. Our team members are disappointed to hear of missing that mark during your visit to Bob Jeannotte Buick-GMC. We do hope you consider us again in the future. Well wishes for a great day, Beau!
CANTON, MI
Francesca G|2025 GMC Terrain
Confirmed Service Customer
10/8/2025
Margaret has been super communicative and helpful. The lady in the rental area was also wonderful (didn’t catch her name :( ) also the gentleman in that office was so kind to my child and got him cookie and juice (won him over for sure). Additionally other service members were so attentive to my child and one even carried the car seat from my car to the rental for me without me asking (don’t remember that kind gentleman’s name either but said he had 4 grandsons of his own). Overall the kindness & communication here has been wonderful
10/16/2025
Wow, Francesca, thank you for sharing all of your wonderful feedback for our team here at Bob Jeannotte Buick-GMC. It warms our hearts to know you and your son were so well taken care of during your visit. It is our pleasure to serve customers like you. We hope you have a wonderful day!
ROMULUS, MI
Nicholas M|2025 Buick Envista
Confirmed Sales Customer
10/8/2025
I purchased a Buick Envista and my salesman made the process fast and simple. I would definitely recommend this dealership.
STEVEN DICKSON
10/16/2025
Nicholas, we're glad to hear everything was completed quickly and to your satisfaction! Please don't hesitate to reach out if there is anything additional, we can do for you. Congratulations and safe travels in your new Envista!
NORTHVILLE, MI
Theresa S|2018 GMC Terrain
Confirmed Service Customer
10/9/2025
Margaret and Service has always been extremely reliable and this time was no different. She made sure I got all my GM rewards and adjusted my email so that I could receive coupons. She always takes the time to explain everything to me. She is an asset to your Dealership.
10/16/2025
Thanks for giving us 5-stars! The team here at Bob Jeannotte Buick-GMC can't wait to welcome you back for your next visit. Till then, best wishes for beautiful days, Theresa!
LIVONIA, MI
Steven W|2023 Chevrolet Suburban 1500
Confirmed Service Customer
10/13/2025
I love the dealership, but I brought my Suburban in to fix 2 items and one was partially fixed and the other was not. This occured dispite me asking specific questions on testing the repairs. I was assured all was well.
PLYMOUTH, MI
Lynn S|2023 Buick Envision
Confirmed Service Customer
10/14/2025
I was in and out quickly for an oil change. Everyone is. I’ve and friendly. Small issue regarding me using my gm points. It was cleared up fast without a problem. One thing I did tell the lady in the service dept had to do with their free wifi. I needed to work while waiting. I had trouble logging on. There were signs posted everywhere you looked with the log in info. Every time I tried to sign in it kept saying wrong password. I asked an office person what was I doing wrong? This is what the problem was. Signs said: Psw WELCOME1 Actual way to log in was welcome1 Whoever printed the signs didn’t realize that passwords are case sensitive. The lady in the service dept said she’d let them know. The password had just been recently updated. I hope they fixed all the signs.
CANTON, MI
George O|2025 Buick Envision
Confirmed Sales Customer
10/15/2025
Bob Jeannotte Dealership is a friendly environment and our sales rep, Brent Adani, is most helpful during our lease transactions.
CLAWSON, MI
Gary W|2024 Buick Enclave
Confirmed Service Customer
10/15/2025
Good service all around.
CANTON, MI
Michael S|2026 GMC Sierra 1500
Confirmed Sales Customer
10/15/2025
Very friendly and professional. A great experience! My salesman Steve Dickson did an outstanding job!
NOVI, MI
Wayne B|2026 GMC Acadia
Confirmed Sales Customer
10/16/2025
Pleasure to do business
NEW BOSTON, MI
Cyrus S|2023 GMC Yukon XL 1500
Confirmed Service Customer
10/18/2025
Fast acceptance
CANTON, MI
Marguerite A|2018 Buick Encore
Confirmed Service Customer
10/6/2025
Very goid
10/6/2025
Thank you for sharing your feedback for your recent visit with our service team here at Bob Jeannotte Buick-GMC. Your satisfaction and business mean a lot to us. We look forward to your next visit. Till then, best wishes, Marguerite!
NORTHVILLE, MI
Christopher L|2017 Buick Envision
Confirmed Service Customer
10/8/2025
Jeanette is and always has been my trusted partner to maintain all my vehicles
10/16/2025
As one of our valued guests, we sincerely thank you for continuing to choose Bob Jeannotte Buick-GMC for your automotive needs. Thanks so much for taking the time to share your excellent star rating with us. We look forward to seeing you again. Best wishes, Christopher!
NORTHVILLE, MI
Lawrence W|2023 Buick Envision
Confirmed Service Customer
10/8/2025
It took three and a half hours for an oil change.
10/16/2025
Thank you for bringing this matter to our attention. I'm very sorry we failed to meet your expectations. We would appreciate another chance to earn your business and deliver a more time efficient service appointment. Please call me or ask for me the next time you're at Bob Jeannotte Buick-GMC. (Brianne Johnson 734.451.7106) Take care, Lawrence!
CANTON, MI
Judith M|2021 Buick Encore GX
Confirmed Service Customer
10/14/2025
Everyone was wonderful
NORTHVILLE, MI
Patricia B|2017 Buick Enclave
Confirmed Service Customer
10/15/2025
My car was in for oil change and tire rotation it was completed quickly and did a great job
CANTON, MI
James D|2024 GMC Sierra 1500
Confirmed Service Customer
10/16/2025
Easy to work with — communicative and thorough
NORTHVILLE, MI
Michael F|2023 Chevrolet Traverse
Confirmed Service Customer
10/17/2025
Service completed on time. Service Rep and Driver were friendly. Was. It pushed add ons to the service I requested like at other dealerships
LIVONIA, MI
David N|2019 GMC Yukon
Confirmed Service Customer
10/17/2025
That guy in service write up Sean , was awesome and honest . Told me he wasn’t sure they could do it in allotted time frame , I told him my situation that it was my wife vehicle and I was leaving out of town . Sean told me he try , he worked parts and service and he got my wife Yukon back and all fixed . Thank Sean and Jeannotte .
LIVONIA, MI
James B|2021 Buick Enclave
Confirmed Service Customer
10/17/2025
no tire ware nor break pads wear report
PLYMOUTH, MI
James Z|2019 Buick Enclave
Confirmed Service Customer
10/19/2025
The Customer Experience remains 5 Star- well done to the entire Bob Jeannotte Buick GMC Team and a special call out to Margaret for making the experience from end 2 end a great one.
NORTHVILLE, MI
Nick T|2018 Chevrolet Equinox
Confirmed Service Customer
10/22/2025
Dealership is always clean and well maintained. Service writers are friendly and helpful. Always a positive experience.
PLYMOUTH, MI
Rachael W|2024 Chevrolet Blazer
Confirmed Service Customer
10/20/2025
Quick and professional
NORTHVILLE, MI
Carolyn L|2025 Buick Enclave
Confirmed Sales Customer
10/20/2025
Smooth, fast, friendly service!
ROYAL OAK, MI
June N|2018 GMC Terrain
Confirmed Service Customer
10/21/2025
Service advisors were friendly. Cane I. Personally to tell me my car was done. I had a tire sensor changed. Unfortunately the tire sensor stopped working less than 2 hours after being installed. So now I have to come back in for service again
CANTON, MI
Mary G|2023 Buick Encore GX
Confirmed Service Customer
10/22/2025
My car received an excellent fall tuneup. The battery and heating system were also checked out.
LIVONIA, MI
Sharon L|2021 Buick Envision
Confirmed Service Customer
10/23/2025
fast and thorough
LIVONIA, MI
Andrew K|2020 GMC Acadia
Confirmed Service Customer
10/24/2025
I dropped my car off on 10/16 after speaking with Margaret about a warranty issue. Due to scheduling of my job and the dealerships hours I was told to drop it off that night in hopes of getting it back 10/17. I called 10/17 around noon, 2/3 pm and left two messages regarding an update and did not get a call back until 30 mins prior to closing. Margaret said she had no update for me and my car needed to stay the weekend. The communication from her was absolutely awful. I called the service department two different times on 10/17 and left messages the first being her lunch hour I was told. The lack communication caused me scheduling and monetary issues. Very displeased with this aspect of the service.
10/24/2025
We regret to hear that you had a negative experience with us but would appreciate the chance to turn your experience around. Our Customer Experience manager will be in touch with you directly to help and resolve your dissatisfaction. Or feel free to reach out to our Service manager at 734-451-7125. Looking forward to talking with you soon. Take care, Andrew!
CANTON, MI
Aileen F|2021 Buick Encore GX
Confirmed Service Customer
10/25/2025
I arrived earlier than my appointment time. Margaret was able to accommodate me. My service was completed within an hour or so. I was pleasantly surprised to see my car was washed after the service. Thank you.
NORTHVILLE, MI
Jim W|2024 Buick Envision
Confirmed Service Customer
10/25/2025
Efficient, pleasant, timely
PLYMOUTH, MI
Mark L|2007 Chevrolet Impala
Confirmed Service Customer
10/26/2025
Fantastic place for auto repairs. Coffee is great here. Margaret is unbelievably knowledgeable!! Great source of information. Easy on the eyes as well!
WOODHAVEN, MI
Harvey P|2023 GMC Sierra 1500
Confirmed Service Customer
10/26/2025
Great experience nice job
CANTON, MI
Paula G|2024 GMC Terrain
Confirmed Service Customer
11/3/2025
While repairs were good, the unfortunate lack of communication was not & inability to secure a loaner.
11/7/2025
Paula, we thank you for your business and your willingness to share your feedback about your recent visit with us. We are disheartened to hear of your experience with our team. We will use your input to improve upon our efforts to deliver excellent customer service to our guests. Thank you again for visiting Bob Jeannotte Buick-GMC and we look forward to your next visit with us. Take care!
PLYMOUTH, MI
Penny W|2008 Buick LaCrosse
Confirmed Service Customer
10/22/2025
Everyone was super friendly and helpful!
LIVONIA, MI
James C|2025 GMC Sierra 2500 HD
Confirmed Service Customer
10/24/2025
Service was over the top!!!!
NORTHVILLE, MI
Rana O|2025 Buick Envista
Confirmed Sales Customer
10/24/2025
.
LIVONIA, MI
Thomas D|2020 GMC 1500 Sierra
Confirmed Service Customer
10/27/2025
Margaret is always great and very helpful.
YPSILANTI, MI
Joseph O|2026 GMC Sierra 1500
Confirmed Sales Customer
10/28/2025
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NORTHVILLE, MI
Marcus P|2026 GMC Sierra 1500
Confirmed Sales Customer
11/3/2025
It was amazing. Very helpful. Very kind
BRIAN BRAFFORD
11/7/2025
Marcus, we're glad to hear Brian delivered such an amazing experience for you here at Bob Jeannotte Buick-GMC. If there's anything further we can do for you we're always happy to help. Congratulations and safe travels in your new 2026 Sierra!
NEW BOSTON, MI
Lauren B|2026 GMC Yukon
Confirmed Sales Customer
11/4/2025
Everything was seamless! Ray made the whole finding a vehicle and leading process very easy! I am very happy with my new vehicle.
RAYMOND CALVIN
11/7/2025
Thank you for taking the time to share this positive rating, Lauren! We will share this with Ray to let him know to keep up the amazing work and we're hoping you'll stop by again to Bob Jeannotte Buick-GMC. Congratulations and safe travels!
WHITE LAKE, MI
Mark B|2026 Buick Encore GX
Confirmed Sales Customer
11/4/2025
This is the second vehicle we’ve leased from Bob Jeannotte, and once again, our sales associate Ray Calvin made the experience great. He worked with us to find a lease that fit comfortably within our budget and was extremely accommodating. When it came time to pick up our most recent vehicle, our schedule was tight and we arrived much earlier than expected. Ray was gracious enough to fit us in right away, and we were in and out in no time. Exceptional customer service like this, and the willingness to help us stay within our budget is exactly why we continue to recommend Bob Jeannotte and Ray Calvin to anyone looking to lease or purchase a new vehicle.
CANTON, MI
Richard W|2023 Buick Enclave
Confirmed Service Customer
11/4/2025
It is always pleasant at the dealership (Bob Jeannotte.) They have a nice waiting area, snacks, etc. Everyone there is very courteous and kind. Always able to answer questions and help out.
11/7/2025
We can't thank you enough for the kind words about Bob Jeannotte Buick-GMC. Your review means a lot to us and it lets us know we're on the right track. Come back and visit anytime. Well wishes for an amazing day, Richard!
GARDEN CITY, MI
Linda A|2026 Buick Encore GX
Confirmed Sales Customer
11/4/2025
Our sales rep, Jake Roberts was VERY knowledgeable, through, patient and detailed. He took the time to explain every element of the transaction, making us totally able to understand all of our options. He never displayed any pressure for us to make a quick decision but, ALWAYS made us comfortable and convinced that he truly had our best interests at heart. As to the dealership, it was very clean with spotless vehicles displayed on the showroom floor. It was great to have all those lease options available to us. We found every one there to be congenial and eager to help. Additionally, Jake Roberts is definitely a Very Positive Asset of the Bob Jeannotti Dealership. We would be confident to recommend Jake & your Buick dealership to our friends and family. Ed & Linda Allen
JACOB ROBERTS
11/7/2025
Linda, thank you so much for taking the time to share this wonderful and heartfelt feedback for Jake. He truly is an asset to our sales team at Bob Jeannotte Buick-GMC, and we are very lucky to have him. Your willingness to share the word about us, as well as recommend Jake to your family and friends means a lot. Please reach our if you have any further questions or concerns. Congratulations and safe travels in your new Encore!
PLYMOUTH, MI
Dan M|2025 GMC Sierra 1500
Confirmed Service Customer
11/7/2025
Great job thank you!
11/21/2025
Thank you again for choosing Bob Jeannotte Buick-GMC. We appreciate your business and look forward to working with you for many years to come. Till next time we meet, best wishes to you, Dan!
CANTON, MI
Maria F|2020 Buick Enclave
Confirmed Service Customer
11/7/2025
Margret was awesome and staff were pleasant and helpful. Service was explained clearly and done before expected.
11/21/2025
Wow, we're glad you had such a wonderful experience with us. We will share your kind feedback with Margaret to let her know to keep up the excellent work. We sincerely value your business and look forward to your next visit to Bob Jeannotte Buick-GMC. Best wishes for an amazing day, Maria!
CHICAGO, IL
Norman M|2021 GMC 1500 Sierra
Confirmed Service Customer
11/9/2025
I Brought my truck up for servicing with two issues, one was a check engine light and the second issue was a rpm jump as you drive. both issues were requested to be looked at. I showed the customer service guy a video of what the rpms were doing as you drive. They did find the issue causing the check engine light and that was addressed and fixed, however the rpm issue was not adressed and it still has this persisting issue unfortunatly. The rpm issue does not seem to be throwing a code, it has to be driven to see the rpm jump and feel it jerk as you drive, the issue happens pretty consistantly about every 10-15 seconds all the time.
BELLEVILLE, MI
Anita B|2016 GMC Terrain
Confirmed Service Customer
11/10/2025
Had to have a new cabin filter installed. Once the mechanic got in there he discovered a lot debris that had to be removed. They showed me the problem and quoted me a price to have it all removed. I agreed and they completed the job. Everyone was very professional and they did a good job. Highly recommend Bob Jeanotte.
NORTHVILLE, MI
David N|2018 Buick Enclave
Confirmed Service Customer
11/10/2025
The work needed was done on time.
YPSILANTI, MI
Barbara S|2021 GMC Acadia
Confirmed Service Customer
11/11/2025
I did not receive any detailed paperwork check list of what was done of the 27 point inspection. such as if washer fluid was added or what the tire pressure is or if I needed a new air filter. Etc. Also, while I knew there would be a diagnostic fee to check out the sd card reader error and seat belt not catching, I was not informed that it would be $100 to check out each item.
PLYMOUTH, MI
James K|2026 GMC Canyon
Confirmed Sales Customer
11/12/2025
Great experience
PLYMOUTH, MI
Paula W|2019 Buick Envision
Confirmed Service Customer
11/12/2025
They had my car for four days before they were able to check it out The price they came back with was extreme to fix my car. I am still waiting for a rear wiper cover to come in that I was told several times it would be here the next day. Still nothing. Sean and Margaret in the Service Dept took great care of me and I know they were backed up. It was hard to be without a car for so many days.
PLYMOUTH, MI
Athir K|2016 GMC Yukon
Confirmed Service Customer
11/3/2025
Very good service
11/7/2025
Thanks for your 5-star rating for our team here at Bob Jeannotte Buick-GMC. We sincerely value your feedback, as well as your business. We hope to serve you again in the future. Have an amazing day, Athir!
NORTHVILLE, MI
Ronald F|2018 Buick Regal
Confirmed Service Customer
11/5/2025
Car was done early and at the estimated price.
11/7/2025
Ronald, thank you for choosing Bob Jeannotte Buick-GMC! We value your business and greatly appreciate the feedback on your recent experience with us. Best wishes till the next time we meet!
NORTHVILLE, MI
Amanda M|2021 GMC Acadia
Confirmed Service Customer
11/6/2025
Quick, easy process. An unexpected carwash too!
11/12/2025
Hi there Amanda, we are happy to have provided you with such an excellent experience during your time at Bob Jeannotte Buick-GMC. We look forward to working with you again down the road. Have an amazing day!
WESTLAND, MI
Judy W|2023 Buick Envision
Confirmed Service Customer
11/6/2025
Completed correctly within stated timeframe.
11/21/2025
Judy, thank you so much for your feedback! We're really glad you enjoyed your service visit. From your friends here at Bob Jeannotte Buick-GMC, thank you for being a valued customer and we look forward to helping out again down the road. Have a beautiful day!
CANTON, MI
Ozzie O|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
11/7/2025
Margaret was great, friendly and accommodating. I didn’t have an appointment for my oil change but she got my 22 Silverado Trail Boss in and out. Appreciate doing business with you guys!
11/21/2025
Thank you for taking the time to share your experience. We value your feedback and are pleased to know our team was able to get you in and your service completed quickly. Please let us know if you need anything else. Take care, Ozzie!
AUBURN HILLS, MI
Bonnie K|2019 Buick Encore
Confirmed Service Customer
11/8/2025
My experience at Bob JEANNOTTE dealership was positive, pleasant and successful. They go above and beyond to not only take care of your vehicle but also you (the customer). Will definitely recommend them to family and friends.
11/21/2025
Bonnie, thank you so much for your praise and kind comments for us here at Bob Jeannotte Buick-GMC. Your satisfaction is valued greatly by our team, and we couldn't be happier to earn your willingness to recommend us to your family and friends. We hope to serve you again soon. Take care!
WESTLAND, MI
Walter S|2025 Buick Enclave
Confirmed Service Customer
11/12/2025
My service experience went well. Thank you very much.
NOVI, MI
Andrea M|2014 Buick Verano
Confirmed Service Customer
11/14/2025
I want to thank the Bob Jeannotte Service Department for their excellence provided during my visit 11/13/25. As a disabled person they were most kind and accommodating to my needs. Margaret, Sean and the entire team are truly an asset. My only suggestion would be to offer a program (even associated with a charge if necessary) for a car pick up and return for needed service. Thanks again!
CANTON, MI
Carly C|2023 Chevrolet Traverse
Confirmed Service Customer
11/12/2025
Always a great experience at Bob Jeanotte!! Thank you Sean and Bert!
CANTON, MI
Katherine Y|2026 GMC Sierra 1500
Confirmed Sales Customer
11/13/2025
Ray is such a pleasure to work with. Kind, honest, knowledgeable and fast!
NORTHVILLE, MI
Kimberly P|2024 Chevrolet Trailblazer
Confirmed Service Customer
11/16/2025
why is "an answer is required" in this section?
PLYMOUTH, MI
Edwin N|2021 Buick Enclave
Confirmed Service Customer
11/16/2025
Quick and good service
PLYMOUTH, MI
Cheryl K|2025 Buick Envista
Confirmed Service Customer
11/19/2025
I was attended to immediately, the intake person was pleasant and polite. The waiting room was comfortable with amenities such as coffee, water etc. The work was completed in a reasonable amount of time. I felt comfortable with service I received. I would recommend Bob Jeannotte car dealership to anyone.
NORTHVILLE, MI
Clare K|2016 Buick Regal
Confirmed Service Customer
11/20/2025
Took less time than estimated. Service personnel found discount I was not aware of.
CANTON, MI
Ted K|2020 Chevrolet Equinox
Confirmed Service Customer
11/20/2025
Everything was Fantastic, Good Job
NORTHVILLE, MI
David N|2019 GMC Yukon
Confirmed Service Customer
11/20/2025
Had a OLF (oil,lube,filter ) Sean took great care of me . Fast , Friendly and amazing service . Always good feeling - hopefully they can get rid of that 3% service charge when you check out - not needed - it’s what set Jeannotte apart from other dealers . Don’t chase the dollar , chase the customer service and your money will come with it . That’s not a good view Bob !
LIVONIA, MI
Elizabeth S|2025 Buick Envista
Confirmed Service Customer
11/21/2025
Fantastic service, as always!
CANTON, MI
Dennis B|2025 Buick Enclave
Confirmed Service Customer
11/21/2025
Very friendly and knowledgeable, and took care of the problem in a reasonable amount of time.
LIVONIA, MI
Robert C|2024 GMC Terrain
Confirmed Service Customer
11/23/2025
The service took a while, but that shows to me how busy you are (even the fact that I must schedule an appointment when I used to just show up early). This says to me that many others also trust your service.
NOVI, MI
Anthony G|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
11/23/2025
Truck is running great, handled my issues quick and efficiently. Was quoted $400 and the total was $521 is my only issue
CANTON, MI
Michelle S|2024 GMC Sierra 1500
Confirmed Service Customer
11/24/2025
Collision shop was able to get me in right away to switch out a mirror that had been broken.
PLYMOUTH, MI
Frank V|2014 GMC Terrain
Confirmed Service Customer
11/14/2025
Excellent job...efficient.
PLYMOUTH, MI
Timothy B|2025 Buick Enclave
Confirmed Service Customer
11/15/2025
You, found the trouble and corrected it
NORTHVILLE, MI
Gerald A|2023 Buick Enclave
Confirmed Service Customer
11/17/2025
Great Service!!
PLYMOUTH, MI
Martha G|2017 Buick Envision
Confirmed Service Customer
11/18/2025
Thorough, efficient, and a pleasant experiece
LIVONIA, MI
Mary Anne F|2022 GMC Terrain
Confirmed Service Customer
11/18/2025
The service tech that checked in my car was friendly, professional and very upfront with information about my service.
NOVI, MI
John S|2025 GMC Sierra 1500
Confirmed Sales Customer
11/19/2025
Great Experience
NORTHVILLE, MI
Katherine C|2026 GMC Terrain
Confirmed Sales Customer
11/19/2025
We always have a great experience with Brent Adani. He is very helpful and asks the right questions to find what vehicle fits our wants and needs.
WYOMING, MI
Patrick P|2021 GMC Acadia
Confirmed Service Customer
11/19/2025
My service work was not completed on the day of my scheduled appointment and the dealership needed to keep my car for an additional day to complete my service items. My service advisor could have communicated proactively with me to let me know the status, but I found out when I called to find out the status. Fortunately, I did not have a critical need for my vehicle car on the second day. Would have been nice if the dealership would have offered a loaner vehicle since the delay was caused by a staffing shortage, not due to complex service items. It is often very difficult to get status updates during the day of the appointment. Also, I am disappointed that Bob Jeannotte is now adding a 3% service charge for credit card transactions. Honestly, I would rather have you build the 3% into your service prices rather than charge for the use of a credit card.
PLYMOUTH, MI
Takeshya K|2024 Chevrolet Trax
Confirmed Service Customer
11/21/2025
Making the appt online was easy, the check-in process once arriving was smooth and helpful. And my car got washed which was a blessing.
YPSILANTI, MI
Matthew B|2026 GMC Sierra 1500
Confirmed Sales Customer
11/25/2025
Great customer service
COMMERCE TOWNSHIP, MI
Frank V|2014 GMC Terrain
Confirmed Service Customer
11/25/2025
George did a great job
PLYMOUTH, MI
Mark W|2015 GMC Yukon
Confirmed Service Customer
12/1/2025
Very honest and professional service
12/3/2025
Our team takes pride in delivering high-quality service to meet our customers' needs. Thank you so much for taking the time to share this amazing feedback for us here at Bob Jeannotte Buick-GMC. We can't wait to have you back. Take care, Mark!
NORTHVILLE, MI
James L|2025 Chevrolet Silverado 1500
Confirmed Service Customer
11/24/2025
Shawn, in service was very polite and took care of my needs quickly. We were leaving for a trip the next day and he got me right in for Oil Change and Tire Rotation . Thanks for going the extra Mile. Blessings, Respectfully Jim Bob
NORTHVILLE, MI
Kenneth C|2022 GMC 1500 Sierra
Confirmed Service Customer
12/1/2025
Consistently great service!
12/3/2025
Kenneth, thank you for your wonderful feedback! We hold ourselves to a high standard here at Bob Jeannotte Buick-GMC and it is always good to hear our team is living up to it. If you have further questions or concerns, please don't hesitate to reach out. Best Wishes for an amazing day!
PLYMOUTH, MI
Kevin K|2019 Chevrolet Malibu
Confirmed Service Customer
12/3/2025
smooth service experience with wash for oil change
12/3/2025
We really appreciate you sharing a review of your recent service visit. We are grateful to have you as a customer, and we hope to be of service to you for many years to come. Till we meet again, take care Kevin!
NORTHVILLE, MI
Craig A|2026 GMC Terrain
Confirmed Sales Customer
12/3/2025
I have been having my vehicles serviced by Bob Jeannotte over the past 6 years. There was no question in selecting them to assist me in purchasing my new Vehicles. The Sales and Service managers are professional and great to work with. Ray Calvin worked with me to find the right vehicles to fit me and is very informational. Margret my service manager always takes care of me and provides high quality service.
RAYMOND CALVIN
12/3/2025
Craig, we'd like to thank you for taking the time to write this review for Bob Jeannotte Buick-GMC. We're a small, family run local business and every bit of feedback like this does so much to help us out. We look forward to working with you for many years to come. Please let us know if you need anything else, we are always happy to help. Best Wishes!
NORTHVILLE, MI
Aaron D|2021 GMC Yukon
Confirmed Service Customer
12/3/2025
I recently had a fantastic experience at Bob Jeannotte. From start to finish, the team was incredibly helpful and accommodating. Margret and Tina both went above and beyond to make sure everything went smoothly. They were so friendly, kind, and professional, which really made the whole process stress-free. When my vehicle ended up taking longer than expected for service, they immediately stepped in to help and were able to get me a rental car so I could continue with my day without any hassle. Their thoughtful service and quick problem-solving really stood out to me. Thanks to Margret and Tina, what could have been a frustrating day turned into a positive experience. I highly recommend Bob Jeannotte for their excellent customer service and commitment to their customers!
12/3/2025
Wow, Aaron, thank you so much for this amazing feedback. We appreciate you taking the time to share it and to highlight our staff members that helped to make your experience one you'd recommend to others. Thank you again for choosing Bob Jeannotte Buick-GMC and we look forward to helping out again. Have an amazing day!
NORTHVILLE, MI
Brent A|2024 Buick Envision
Confirmed Service Customer
12/4/2025
While just a routine maintenance appointment, service was exceptional.
12/22/2025
We really appreciate you taking the time to leave us this 5-star feedback. It means a lot to us to know our team delivered an exceptional visit for you while here at Bob Jeannotte Buick-GMC. Till the next time we meet, take care, Brent!
PLYMOUTH, MI
Elizabeth V|2022 GMC Terrain
Confirmed Service Customer
12/7/2025
I dropped my car off at 9 a.m. on a Monday & it was not looked at or worked on until Thursday. What is the purpose of making an appointment if your car is not looked at for 4 days? Disappointing & very inconvenient for the owners. Then when I picked up my car on Thursday I did not receive a car wash and I had asked for some air in my tires and that was not done. I have been using, buying, and leasing from this dealership for over 35 years. Just disappointing!
PLYMOUTH, MI
John A|2008 Chevrolet Silverado
Confirmed Service Customer
12/8/2025
Why the surcharge?
PLYMOUTH, MI
Jeffery H|2019 GMC 1500 Sierra
Confirmed Service Customer
12/9/2025
Excellent service provided from beginning to end! On time and within the proposed costs! Thank you!
PLYMOUTH, MI
Laura M|2026 Buick Encore GX
Confirmed Sales Customer
12/10/2025
Steve Dickson at Bob Jeannotte Buick GMC was excellent! He took the time to explain all my available options clearly and was patient with my questions, especially since I had not driven a Buick before. He was easy to talk to and made the process stress-free. I would highly recommend getting a car from him!
LIVONIA, MI
Bryan L|2026 GMC Sierra 1500
Confirmed Sales Customer
12/11/2025
Great experience with Brent Adani
PLYMOUTH, MI
Kathy J|2023 Buick Enclave
Confirmed Service Customer
12/12/2025
Shawn was our service representative. Nice guy polite and professional
CANTON, MI
Jennifer N|2026 GMC Sierra 1500
Confirmed Sales Customer
12/13/2025
Ray made my lease experience easy and effortless
FARMINGTON, MI
Herbert K|2020 GMC 2500HD Sierra
Confirmed Service Customer
12/16/2025
I called on Monday 12-01-25 and was told by someone on the phone that the service reps were very busy and they would call me back.... they did not. Called Tuesday 12-02-25 and was told the repair turn around was 24 to 48 hours. I took my truck in on Monday 12-08-25 and dropped my truck off, was again told 24 to 48 hours. I called Wednesday and was told they hadn't started anything yet. I called on Thursday morning to see if it was done or what and was told it was number 2 to be brought in and would be done today...when I got there Thursday at 7pm my truck was not done. I got a call Friday at noon to tell me my truck was finally done. I lost money because I had no work truck for a week. This makes me reconsider ever buying another vehicle from you again.
BELLEVILLE, MI
John T|2026 GMC Sierra 1500
Confirmed Sales Customer
12/17/2025
Most professional group of people at a dealer that I’ve ever dealt with. That’s why I come back.
HIGHLAND, MI
Michael F|2026 GMC Sierra 1500
Confirmed Sales Customer
12/17/2025
Leasing my new GMC Sierra went smoothly. My salesman Brent Adani went out of way to procure the perfect truck for us.
CANTON, MI
R Patrick F|2026 GMC Sierra 1500
Confirmed Sales Customer
12/3/2025
Good morning Bob… First, I want to thank you for passing me onto Brent. He is one of the most professional straightforward vehicle advisors I have had the true pleasure of working with during a vehicle purchase transaction. Delightful is the adjective that best describes his overall demeanor and character. His knowledge of the industry and how to make things happen were most appreciated. Things like accommodating, my old tonneau cover and physically being involved with the service department to make sure it fit, renewing my old vehicle plates at Kroger‘s, locating a vehicle that met my criteria, his IT knowledge, and his overall enthusiasm with the transaction. A great experience, indeed. The last thing I would do is call Brent a car salesman! ??
BRENT ADANI
12/22/2025
Mr. French, thank you for choosing Bob Jeannotte Buick-GMC for the recent purchase of your 2026 GMC Sierra. Brent was overjoyed to receive your praise and warm-hearted feedback that you shared in regard to your purchase process. We thank you for taking the time to share it with us, as well as with our community. Please come back for any future needs. From our family to yours, Happy Holidays!
PLYMOUTH, MI
Steven S|2024 Buick Encore GX
Confirmed Service Customer
12/4/2025
They were able to get me in a day before my appointment to look at my tire and did the repair quickly.
CANTON, MI
Anthony B|2024 GMC Sierra 1500
Confirmed Service Customer
12/5/2025
Overall was good, but disappointed my vehicle was not washed
PLYMOUTH, MI
James C|2024 GMC Sierra 1500
Confirmed Service Customer
12/5/2025
Ice clean environment
HIGHLAND, MI
Cory R|2021 GMC Yukon XL
Confirmed Service Customer
12/6/2025
Took care of the issue very quickly and had our Yukon back when we needed it.
PLYMOUTH, MI
David L|2025 Chevrolet Silverado 1500
Confirmed Service Customer
12/8/2025
No comment
WESTLAND, MI
Kathleen H|2020 Buick Encore
Confirmed Service Customer
12/10/2025
Sean got an appt. for me within a half hour when I called. My battery was replaced & tires were checked for air. Thanks Sean for the great service you & your team provided for me.
NORTHVILLE, MI
Tim B|2024 GMC Sierra 1500
Confirmed Service Customer
12/11/2025
Another great experience at Bob Jeannotte!
TROY, MI
Richard D|2024 Buick Encore GX
Confirmed Service Customer
12/16/2025
Top notch service on our Buick Encore. Margaret and Tina helped us out and were a pleasure to work with.
CANTON, MI
Christine C|2026 GMC Acadia
Confirmed Sales Customer
12/17/2025
Rob was very responsive and friendly. He made the purchase process easy and quick!
COMMERCE TOWNSHIP, MI
Jason B|2026 GMC Terrain
Confirmed Sales Customer
12/19/2025
Always great working with Ray Calvin. Top notch experience.
RAYMOND CALVIN
12/23/2025
Hello Jason, we set high expectations for ourselves, so it is gratifying to hear you had a top-notch sales experience with Ray. Congratulations on your new Terrain. Take care and Happy Holidays to you and your family! ~Bob Jeannotte Buick-GMC
NORTHVILLE, MI
Gary S|2021 GMC Terrain
Confirmed Service Customer
12/17/2025
Done on time and they washed the car
PLYMOUTH, MI
Linda S|2022 Buick Envision
Confirmed Service Customer
12/17/2025
The service tech I talked to when I checked in was extremely helpful and courteous. She explained what was included in the30,000 mile check-up and helped me look up my Buick reward points. However, the service took over two hours, I did not get a customary car wash as I always used to get, and when I checked my bill when I got home they had not applied the $69 from my Buick rewards. Additionally, my brakes still squeak when the car is in reverse. I was assured that the 28 point inspection would include checking the brakes. This is not the quality of service that I usually receive at this dealership.
NOVI, MI
John B|2020 Buick Envision
Confirmed Service Customer
12/18/2025
Friendly staff
PLYMOUTH, MI
Alan T|2020 Buick Enclave
Confirmed Service Customer
12/18/2025
It took three visits but this time they were able to finally fix my lift gate.
12/31/2025
Alan, thank you for taking the time to share your feedback with us. We are so happy to hear that our team was finally able to get your lift gate issue fixed. Please don't hesitate to reach out if there is anything further we can do. From your family here at Bob Jeannotte Buick-GMC, we wish you a very Happy New Year!
PLYMOUTH, MI
Yufra L|2021 Buick Enclave
Confirmed Service Customer
12/19/2025
Good service
12/23/2025
We're pleased to know our team here at Bob Jeannotte Buick-GMC delivered a 5-star service experience. We thank you for being a customer and we look forward to working with you again. Take care and Happy Holidays, Yufra!
NORTHVILLE, MI
Joseph A|2024 GMC Acadia
Confirmed Service Customer
12/20/2025
It should not take over 3 go for an oil change a software update.
12/23/2025
Joseph, we are disappointed to hear of your dissatisfaction. We do apologize that your service visit took longer than expected; software updates can take some time, as well as being unpredictable to be about to pinpoint how long. We do appreciate your business and hope to be of service again down the road. Till then, best wishes!
NORTHVILLE, MI
Karen S|2019 Buick Envision
Confirmed Service Customer
12/21/2025
I was surprised it took an hour and a half for a new battery but other than it was all good. I only deal with Bob Jeannotte for all my service needs.
12/26/2025
Karen, we appreciate you continuing to choose Bob Jeannotte Buick-GMC for all of your automotive needs. We are so grateful you took the time to share your feedback, and we look forward to working with you for many years to come. We wish you a safe and bless start to your New Year. Take care!
NORTHVILLE, MI
Kathleen A|2023 GMC Sierra 1500
Confirmed Service Customer
12/22/2025
Greater in a friendly and timely manner by Margaret. Oil change was completed. Everyone was awesome as alwa
12/22/2025
Thank you so much for your feedback, Kathleen! We're really glad you enjoyed your service visit at Bob Jeannotte Buick-GMC, and we look forward to seeing you again. Happy Holidays!
WESTLAND, MI
Christine M|2026 GMC Terrain
Confirmed Sales Customer
12/19/2025
Great salesperson! Steve worked hard to obtain a vehicle that checked all the boxes on our list And he was successful - his follow-up, calling to answer any questions 2 days later, and giving us his cell for future us, is above anything we expected.
STEVEN DICKSON
12/23/2025
On behalf of Bob Jeannotte Buick-GMC, I would like to thank you for sharing this amazing feedback for your recent sales experience. Steve will be overjoyed to receive your praise and to know how pleased you are with your purchase process. We thank you for allowing us to earn your business and we look forward to servicing your Terrain down the road. Happy Holidays Christine!
CANTON, MI
Marcy M|2024 Buick Enclave
Confirmed Service Customer
12/20/2025
The service man was very rude and didn’t want to address my concerns. I’ve been coming to this location for years and this was the first time have encountered poor service.
12/23/2025
Marcy, we do apologize that this is the experience you had during your visit with us. Management is aware and addressing this matter with mentioned employee. Your feedback does help us to improve, so we thank you for taking the time to let us know how we did. If you are willing, please contact me directly (Brianne 734.451.7106) so we can discuss your experience further. Well wishes for safe and happy Holidays!
NORTHVILLE, MI
James O|2022 GMC Canyon
Confirmed Service Customer
12/21/2025
Scheduled an appointment and was helped quickly and was very comfortable in the waiting room. A very pleasant experience,
12/26/2025
We want all of our clients to have a comfortable and stress-free experience with us at Bob Jeannotte Buick-GMC. It is great to hear that your visit with us was a pleasant one. Please don't hesitate to reach out if there is anything more we can do for you. Till the next time we meet, take care!
CANTON, MI
Erin I|2026 Buick Enclave
Confirmed Sales Customer
12/26/2025
I had a wonderful experience
BRIAN BRAFFORD
12/31/2025
Erin, we are happy to hear that you had a wonderful experience with Brian during the purchase of your 2026 Enclave. We appreciate your business here at Bob Jeannotte Buick-GMC and we look forward to servicing your new vehicle in the future. Best wishes for a happy and safe New Year!
CANTON, MI
Pamela M|2025 Buick Enclave
Confirmed Sales Customer
12/31/2025
Smooth transaction
RAYMOND CALVIN
12/31/2025
Congratulations on your new Enclave, Pamela. We are so glad to hear you had a smooth experience during your purchase process here at Bob Jeannotte Buick-GMC. Please let us know if you have any questions. Safe travels!
NORTHVILLE, MI
Daniel L|2026 GMC Terrain
Confirmed Sales Customer
1/1/2026
Ray was very professional and prompt.
RAYMOND CALVIN
1/2/2026
Daniel, congratulations on the purchase of your new Terrain. Ray will be thrilled to receive your 5-stars and kind remarks. We are so grateful to have you as a Bob Jeannotte Buick-GMC customer, and we look forward to working with you for many years to come. Till next time, take care!
PLYMOUTH, MI
Thomas S|2024 Buick Enclave
Confirmed Service Customer
1/1/2026
I originally had an appointment time later in the day but was called that an earlier appointment time was available which was much better for me. I really appreciated the effort to reach out and let me know that I could come in earlier. The service dept did a great job doing the regular maintenance on my Buick and it was delivered back to me clean.
1/2/2026
On behalf of our team at Bob Jeannotte Buick-GMC, we thank you so much for this positive review. It means a lot to us and our team members will be thrilled to receive your praise. Thank you again for your business and we look forward to welcoming your back. Have an amazing day, Thomas!
LIVONIA, MI
Darryl H|2022 GMC Yukon
Confirmed Service Customer
12/29/2025
Great experience with my 2022 GMC Yukon. Sean Iatzko was outstanding.
12/31/2025
We are thrilled to hear of your great service experience here at Bob Jeannotte Buick-GMC. Sean will appreciate receiving your praise. Please let us know if you have any further needs. Till the next time meet, take care, Darryl!
NORTHVILLE, MI
Kevin S|2024 GMC Sierra 1500
Confirmed Service Customer
12/31/2025
Margaret did a great job fitting me in when there were no appointments online! Excellent service that will keep me coming back!
12/31/2025
Kevin, thank you for taking the time to let us know how we did. We appreciate your business here at Bob Jeannotte Buick-GMC and we can't wait to welcome your back. Happy New Year!
CANTON, MI
Danielle C|2025 Buick Envision
Confirmed Sales Customer
1/2/2026
Everything was handled smoothly right from the start. Steve Dickson was everything I could have hoped for in a salesman.
STEVEN DICKSON
1/2/2026
Thanks so much for taking the time to share your feedback. We're glad to hear that your recent visit to Bob Jeannotte Buick-GMC was one that exceeded your expectations, and we'll make sure Steve receives the recognition he deserves. Thanks again, Danielle, safe travels!
BROWNSTOWN, MI
Douglas H|2019 GMC Terrain
Confirmed Service Customer
1/2/2026
Super fast oil change service, friendly staff and a comfortable lounge to hang out in while I waited.
1/2/2026
Douglas, it's great to hear everything was done quickly and to your satisfaction during your service visit to Bob Jeannotte Buick-GMC. We sincerely value your business and look forward to servicing your Terrain again in the future. Best wishes for a great start to the New Year!
LIVONIA, MI
James M|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
1/5/2026
Margret kept me informed and updated me all the time. She is awesome. I wasn't thrilled with the cost but that is life.
WHITMORE LAKE, MI
Jeffrey M|2024 GMC Acadia
Confirmed Service Customer
1/8/2026
Very convenient
NORTHVILLE, MI
Joseph K|2025 Buick Enclave
Confirmed Service Customer
1/12/2026
In and out in 1-1/2 hours for the works including oil/filter change. Only complaint is that the multi-point inspection report I received was not filled out.
CANTON, MI
R Patrick F|2026 GMC Sierra 1500
Confirmed Service Customer
1/14/2026
My oil change was done on time and professionally and my vehicle came out spotless. Margaret does a fabulous job as a service coordinator. Great experience!
PLYMOUTH, MI
Franca F|2017 Buick Envision
Confirmed Service Customer
1/14/2026
Service Advisor, Sean, is professional and kind and kept me informed of the work being done.
PLYMOUTH, MI
Nancy A|2019 Buick LaCrosse
Confirmed Service Customer
1/14/2026
Was fine. Turned out it was an easy fix regarding some odometer settings.
CANTON, MI
Stephen T|2026 GMC Sierra 1500
Confirmed Sales Customer
1/6/2026
Brent Adani was awesome, very responsive, very helpful, and made the buying experience very straightforward. I would highly reccomend Jeannotte to anyone who is in the market!
NORTHVILLE, MI
Stacy F|2024 GMC Yukon
Confirmed Service Customer
1/8/2026
Margaret and Tina went above and Beyond. They were excellent with their communication in reference To my vehicle was
NORTHVILLE, MI
Yufra L|2021 Buick Enclave
Confirmed Service Customer
1/10/2026
good service
NORTHVILLE, MI
Kelly G|2020 GMC Acadia
Confirmed Service Customer
1/10/2026
Terrible expectation management. I dropped my car off on Monday for a Tuesday appointment. Called on Wednesday and was told there were still 15 cars in front of my car and that it might be looked at on Thursday. Unacceptable schedule management. You’re prioritizing your time over mine and I expect better. If it’s Thursday, then have me drop it off then. Totally ridiculous. We picked the car up and took it to a local shop. They assessed the issues soon after we dropped it off and had it fixed the next day. We won’t be back for service.
NORTHVILLE, MI
Anita L|2021 Buick Enclave
Confirmed Service Customer
1/12/2026
George was great. The whole process was smooth and the work was completed quickly.
DETROIT, MI
William B|2021 Buick Envision
Confirmed Service Customer
1/12/2026
Service advisors are always very helpful and informative. The waiting room is also comfortable and well stocked with snacks and beverages. Oil change and rotations are usually very quick and I like the free car wash!
NOVI, MI
Krystal Y|2026 GMC Terrain
Confirmed Sales Customer
1/13/2026
Absolutely amazing!
WAYNE, MI
Christopher B|2026 GMC Sierra 1500
Confirmed Sales Customer
1/13/2026
Brent did a great job and he was very good at making sure my vehicle was ready. Thank you.
NORTHVILLE, MI
Peter M|2026 GMC Sierra 1500
Confirmed Sales Customer
1/13/2026
Ray was very helpful
VAN BUREN TWP, MI
Vivian D|2024 GMC Terrain
Confirmed Service Customer
1/15/2026
George and Tina took great care of me!! Once I got a quote and told George to order the part, he got back with me to let me know he is ready to get me scheduled to come in. Once I arrived, he took the car to the body shop right away. Tina arranged a shuttle ride for me to go home and wait. George said that I didn't have to do that, my car was already getting worked on!!! In no time, my car was done as George said!!! Thank you George and Tina and the Body Shop techs!!!!
PLYMOUTH, MI
Daniel M|2026 Buick Enclave
Confirmed Sales Customer
1/15/2026
Rob and Steve were great to work with. Helped our family get the perfect car (2026 Buick Enclave Avenir). Inside and outside colors were exactly what my wife wanted and the service was great. They also worked with us to get us in at the payment we wanted! There was a small hiccup on delivery and Rob and team at Bob Jeanotte handled it quickly and professionally! Things can happen with any car transaction and what separates good from bad dealers is how they handle it and treat the customer. I can say with confidence, Rob at Bob Jeanotte is the go to guy that will earn all our future GM business. Thanks!
NORTHVILLE, MI
Nancy B|2023 Buick Envision
Confirmed Service Customer
1/18/2026
Did not wash car, put paper foot mat down, or leave me a sticker with reminder for next oil change
LIVONIA, MI
Scott W|2018 GMC Yukon
Confirmed Service Customer
1/18/2026
Always a strong experience at Jeanotte - I was a little annoyed this last time that I got my Yukon back from maintenance and every possible thing in my car was adjusted - all 5 seat settings and mirrors! Did they take it on a 5 hour road trip? I still don't have them set back to where it was comfortable for me. Everything else was great!
CANTON, MI
Robert M|2019 GMC Acadia
Confirmed Service Customer
1/18/2026
All good.
PLYMOUTH, MI
Charlotte L|2026 Buick Encore GX
Confirmed Sales Customer
1/19/2026
My salesman took his time to answer all my questions. He went over the car with me so I felt comfortable from the start. It was a Friday and had a bad day and didn't want to be there, but Rob was truly a very nice person with a great personality. I will be telling family and friends about Rob and Bob Jeannotte dealership.
DEARBORN, MI
Douglas Z|2026 GMC Yukon
Confirmed Sales Customer
1/21/2026
Ray provided was a terrific sales representative for Bob Jeannotte. He went above and beyond on finding me the vehicle that best fit my needs. He also found lower financing for my lease.
FARMINGTON, MI
Laura B|2014 Buick Enclave
Confirmed Service Customer
1/21/2026
Took care of my service needs quickly.
VAN BUREN TWP, MI
Mark K|2021 GMC Terrain
Confirmed Service Customer
1/23/2026
We always get prime service at Bob Jeannotte! Plus your waiting area is very nice and has coffee, pop, water and yummy cookies. Your team members are very pleasant. We were a bit frustrated in the time we waited for our cars to have oil changes. Although we understand we arrived about a half hour before the first of our 2 cars to get serviced, our appointments were 2pm and 2:30 but we didn't get out until 3:45. Seemed like the people in the room before us were also waiting quite a while. I fully understand it might have been possible you were under staffed with service guys so we figured that. Normally its an amazing half hour and we are ready to leave. I do still offer my recommendations about your dealership when people ask about service places for their cars on Next Door and Facebook. I realize sometimes things come up. So, our heartiest THANKS for everything. HAPPY NEW YEAR.
CANTON, MI
Veronica G|2024 GMC Acadia
Confirmed Service Customer
1/23/2026
Terrible experience, actually.
NORTHVILLE, MI
Susan N|2024 Buick Enclave
Confirmed Service Customer
1/23/2026
Service was not completed as requested. When I checked in, tire rotation was requested. The invoice does not reflect that the tires were rotated. I feel that the customer is not respected when the vehicle is not returned to the customer in the same configuration as presented for service. Your mechanics should not move the seat or return it to the same position they found it in. Treat the customer with respect.
NORTHVILLE, MI
Michael K|2019 GMC Yukon
Confirmed Service Customer
1/14/2026
My visit was perfectly executed based on my previous experience.
NOVI, MI
Stephen R|2017 GMC 3500HD Sierra
Confirmed Service Customer
1/15/2026
Service was not up to expectations. Communication with your service department was poor. Several I was promised a call back but never received it. The truck was in your service department for four weeks. Hopefully the time will be better
VAN BUREN TOWNSHIP, MI
Michael B|2020 GMC Acadia
Confirmed Service Customer
1/16/2026
I thank all for taking me in to repair the flat tire.
CANTON, MI
Bradley B|2023 GMC Sierra 1500
Confirmed Service Customer
1/16/2026
Good
GROSSE POINTE PARK, MI
Osama J|2024 GMC Yukon
Confirmed Service Customer
1/16/2026
Margaret is always exceptional! I started bringing my non-GMC vehicle there for maintenance because of her.
PLYMOUTH, MI
Matthew S|2023 Chevrolet Traverse
Confirmed Service Customer
1/19/2026
Good service on all points.
PLYMOUTH, MI
Richard O|2025 Buick Enclave
Confirmed Sales Customer
1/21/2026
The experience buying the Car from Steve Dickson at the dealership went great. No surprises!
NORTHVILLE, MI
Carrol P|2021 GMC Acadia
Confirmed Service Customer
1/23/2026
Had my car for 5 days before they looked at it. When I picked it up the guy who brought me my car when I asked him if they checked my tires he told me it’s not his job. My tires were at 28. They didn’t clean my windshield it had ice and snow on it. Then I found my glovebox on the floor. It took 2 guys to fix it. They said they had it off to check my air filter. Sean was the only one who helped me. He filled my tires and cleared my windshield and got someone to fix the glovebox. I ve never had these problems with service before. Hopefully this was a fluke.
CANTON, MI
Bruce M|2026 Buick Envision
Confirmed Sales Customer
1/27/2026
Simple and easy. Brent very thorough. Great experience
PLYMOUTH, MI
Bernard W|2019 Chevrolet Equinox
Confirmed Service Customer
1/28/2026
The service to change my dead battery was fast. Little over an hour. The part I did not like was the service charge on my credit card of $ 9.78 cents.I was told about this at check out. I think this was very rude. I will think about finding a new service dealer in the future. B. Whalen
LIVONIA, MI
Dan R|2023 GMC Sierra 1500
Confirmed Service Customer
1/28/2026
I had to retrieve my car from the parking lot, and the plastic wrap was left in the back seat. In past visits, the driver always brings the car to me and removes the plastic before handoff. This felt rushed and less professional compared to the service I’ve previously received.
NORTHVILLE, MI
Jeffrey S|2026 GMC Terrain
Confirmed Service Customer
1/24/2026
My car is 4 months old and has been in for service for 3 seperate issues. The last issue I had to drive 4 people in my vehicle to identify a noise to them. My vehicle was in twice for same problem. Dealership called and said car was ready when technician had driven car snd noise still existed. Technician was one of the four people I drove and he told me that. When I picked up my car the final time it was filthy on the inside. The floor mat on the passenger side clearly had no paper put down and the steering wheel and inside door handles were dirty which you could see and feel. I had 108 miles left with gas when I dropped it off for service and got it back with 39 miles left. After everything I went through it would have been good customer service to clean my car and put gas in it. When I told them about the gas they told me it is in my service agreement that they don’t put gas back in. Again, sometimes making a customer happy is worth bending the rules. Afterall, I was at the dealership 3 hours driving 4 people around and waiting for a loaner car and I should not have been there because the problem was not solved the first time. To add another layer of stress to the situation, I had an elderly family member end up in the ER in Ohio and the son of the owner of the dealership would not approve me taking the loaner car to Ohio. I told them they could call the hospital and verify I was telling the truth. Unbelievable the lack of compassion and customer service. It is not hard reading people and knowing if you need to do something different especially if your business is solely dealing with the public. I would think customer satisfaction would be worth more than I received! My family and friends agreed that Bob Jeanotte totally failed me as a valued customer so I know now that I am not being unreasonable. For the record, I paid cash for the car so it was not leased which may have made a difference on how they handled my situation - this was brought to my attention by a friend who works for another auto giant.
PLYMOUTH, MI
Kathleen A|2026 GMC Sierra 1500
Confirmed Sales Customer
1/27/2026
Best. dealership. EVER! Great service
WESTLAND, MI
John H|2018 GMC Yukon XL
Confirmed Service Customer
1/27/2026
all great
NORTHVILLE, MI
Melissa W|2025 Buick Encore GX
Confirmed Sales Customer
1/27/2026
Everything went well. Ray is the best!
LIVONIA, MI
Paul L|2017 Buick Encore
Confirmed Service Customer
1/28/2026
NA
PLYMOUTH, MI
Richard H|2024 Buick Envista
Confirmed Service Customer
1/29/2026
1/10 for communication - 1/10 expectation setting - 3.5 weeks for an oil change/turbo part change and a recall. Zero calls from service and at times avoidance of my call. I was forced to call for updates every couple of days because no one was updating me or calling me back when requested.
NORTHVILLE, MI
Larry B|2023 GMC Sierra 1500
Confirmed Service Customer
1/30/2026
Great service department
ANN ARBOR, MI
Mark H|2017 Chevrolet Tahoe
Confirmed Service Customer
1/29/2026
I appreciate that Bert and the mechanics took there time with my SUV. The staff in the rental office was outstanding as well. Everything went very smoothly. Thanks Mark.
PLYMOUTH, MI
Stephen S|2026 GMC Canyon
Confirmed Sales Customer
1/29/2026
New Car Sales Associate, Brent Adani, facilitated an efficient and convenient transaction and was patient and informative with regards to explaining and setting up my new vehicle.
LIVONIA, MI